Timing + Zammad Integration

Integrate Timing to Zammad in one click, or tell Integrately AI how you want each time entry handled. Log tracked hours, create matching support tickets, update customer records, and notify your support team automatically.

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Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • Timing
    Time entry is created in Timing
  • Timing
    Timer is started in Timing
  • Timing
    Project is created in Timing
Arrow Right
2.
  • Timing
    Start timer in Timing
  • Timing
    Create new time entry in Timing
  • Timing
    Stop timer in Timing
  • Timing
    Create new project in Timing
  • Timing
    Search project in Timing
  • Zammad
    Create ticket in Zammad
  • Zammad
    Update ticket in Zammad
  • Zammad
    Search ticket in Zammad
  • Zammad
    Delete ticket in Zammad
  • Zammad
    Create user in Zammad
  • Zammad
    Search user in Zammad
  • Zammad
    Create organization in Zammad
  • Zammad
    Delete organization in Zammad
  • Zammad
    Search organisation in Zammad
  • Zammad
    Send email in Zammad

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Ready WorkflowsReady Workflows   for Timing + Zammad Integration

Create support tickets from time entries, search customer organizations, update tickets, and send follow-up emails, all in just one click.

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Connect more apps to your Timing + Zammad flow

Send instant team notifications, log project milestones, and trigger follow-up tasks across your favourite tools. Pick a combination and activate it in one click.

Timing
Zammad
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SlackSlack (8)
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Jira Software CloudJira Software Cloud (8)
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ConfluenceConfluence (8)
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GitHubGitHub (8)
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Google DriveGoogle Drive (8)
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Google CalendarGoogle Calendar (8)
T
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Add every new Timing time entry to Zammad as a ticket, and notify your support channel in Slack
New Timing time entries instantly appear in Zammad as support tickets while your Slack support channel gets notified, eliminating manual data entry.
T
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When a timer is started in Timing, search the user in Zammad, and post the update in Slack
Active Timing timers trigger a user search in Zammad and post an update to Slack, keeping team awareness high during billable hours.
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When a project is created in Timing, create a matching organization in Zammad, and announce it in Slack
New projects in Timing automatically create corresponding organizations in Zammad and announce the setup in Slack.
T
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When a time entry is created in Timing, search for the related Zammad ticket, and notify your team in Slack
Every new Timing time entry searches for existing Zammad tickets and notifies your team in Slack for easy reference.
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If a Timing time entry has billable status, create a Zammad ticket and notify Slack; otherwise, notify Slack only
Billable Timing entries automatically generate Zammad tickets and Slack alerts, while non-billable entries notify Slack directly.
T
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When a time entry is logged in Timing, update the active Zammad ticket with duration details, and post to Slack
Timing time updates automatically refresh Zammad ticket details and post the log summary to your Slack channel.
T
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Use Claude to summarise every Timing time entry, create a Zammad ticket with the summary, and post the brief in Slack
Claude generates clean summaries of Timing time entries, creates structured Zammad tickets, and briefs your Slack channel.
T
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When a Timing time entry is created, create a Zammad ticket, log an issue in Jira Software Cloud, and announce it in Slack
Timing time entries trigger a Zammad ticket, open a tracking issue in Jira Software Cloud, and announce the handoff in Slack.

Supported triggers and actions for Timing and Zammad

Mix and match to build the exact automation you need

Timing
Timing Triggers & Actions
Time entry is created in Timing
Triggers the automation when a new time entry is created
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Timer is started in Timing
Triggers the automation when a timer is started
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Project is created in Timing
Triggers the automation when a new project is created
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Start timer in Timing
Initiates a countdown or stopwatch for tracking time
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Create new time entry in Timing
Creates a new time entry
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Stop timer in Timing
Stops the timer countdown
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Create new project in Timing
Creates a new project
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Search project in Timing
Searches for a project
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Zammad
Zammad Triggers & Actions
No trigger is available
Create ticket in Zammad
Generates a new ticket
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Update ticket in Zammad
Updates ticket information
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Search ticket in Zammad
Searches for a ticket
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Delete ticket in Zammad
Removes a ticket from the system
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Create user in Zammad
Generates a new user account
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Search user in Zammad
Searches for a user
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Create organization in Zammad
Generates a new invoice
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Delete organization in Zammad
Removes an organization from the system
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Search organisation in Zammad
Finds and retrieves information about a organization
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Send email in Zammad
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What can you automate with Timing + Zammad?

Streamline automatic time tracking and customer support management with ready-made workflows designed to eliminate manual data entry.

What you can automate?
🎟️
Create Zammad tickets from Timing time entries automatically
Every time entry created in Timing instantly generates a corresponding support ticket in Zammad, ensuring billable hours and support requests stay perfectly synchronized without manual copying.
📝
Capture every submitted field and project note
Map all available Timing project details, descriptions, and time durations directly into Zammad ticket fields rather than just basic names, making your helpdesk records vastly more informative.
📢
Notify your support team the moment work begins
Alert the right agents instantly in Slack whenever a new timer starts or a time entry is logged in Timing, ensuring rapid team awareness across active client tasks.
🔀
Route tickets conditionally based on project or duration
Automatically direct high-priority or billable Timing entries to specific Zammad queues while handling internal or non-billable tasks separately.
🔄
Keep helpdesk records updated as time logs change
Automatically update existing Zammad tickets whenever Timing time entries are modified or extended, keeping customer support records accurate throughout the project lifecycle.
🔍
Search organizations and users instead of creating duplicates
Automatically search for existing Zammad users and organizations before logging new time entries, preventing duplicate records in your helpdesk database.
⏱️
Handle late status changes and time adjustments
Automatically reflect deleted time entries, stopped timers, or modified project schedules in your Zammad tickets to maintain pristine records.
💬
Extend workflows seamlessly with Slack and Jira
Connect your Timing and Zammad core flow with Slack, Jira Software Cloud, or Google Calendar to build comprehensive multi-step automation pipelines.
And much more...

Who is Timing + Zammad integration for?

Teams connecting Timing and Zammad eliminate manual data entry between automatic time tracking and customer support ticketing, ensuring synchronized records and faster client response times.

Finance Directors
Finance Directors
Support Managers
Support Managers
Project Consultants
Project Consultants
Helpdesk Supervisors
Helpdesk Supervisors
Service Desk Agents
Service Desk Agents
Operations Managers
Operations Managers
📈
Finance Directors
You rely on Timing time entries to report billable hours, but your Zammad ticketing records live in a separate silo, so your revenue reports are always lagging behind — this integration means every tracked hour instantly aligns with customer records so your financial data stays current.
Support Managers
You need to act fast when high-priority client tasks begin, but you find out about active timers too late to reallocate staff — connecting these apps means every new timing entry immediately triggers helpdesk updates so your team responds instantly.
🤝
Project Consultants
You answer to external clients who want to see exact progress reports, but compiling time logs and support tickets by hand wastes hours every week — automating both apps means your ticket logs and tracked hours update in real time without manual effort.
📊
Helpdesk Supervisors
The volume of incoming support tickets is too high for your agents to keep up with manual time logging, causing missed billable hours — with this integration, every time entry flows straight into your helpdesk workflow so nothing gets missed.
🔧
Service Desk Agents
You own customer resolution and depend on upstream time tracking to understand context, but details are constantly delayed or missing — integrating these apps means ticket creation happens the moment work starts so you always have complete context.
📋
Operations Managers
You need a reliable history of billable activities and customer interactions, but manual entry keeps leaving gaps in your records — automating both apps means every time entry and ticket matches perfectly with zero missing data points.
Our team

Ready Workflows Did you know?

Our team can create automations for you... At no extra cost!

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Why choose Integrately to automate Timing + Zammad

Build and manage your Timing + Zammad automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Timing + Zammad with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
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2
Connect Accounts
Connect Accounts
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3
Automation is ready
Setup an action from Trello
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Frequently Asked Questions

How do I connect Timing to Zammad?
Frequently Asked Questions
You can connect Timing to Zammad in just one click using ready-made templates on Integrately. For custom workflows, you can use Integrately AI to set up your integration alongside tools like Slack, Jira Software Cloud, and Google Calendar.
Can I automatically create Zammad tickets from Timing time entries?
Frequently Asked Questions
Can I connect Timing, Zammad, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Timing and Zammad?
Frequently Asked Questions
How does Timing handle data transfer in this integration?
Frequently Asked Questions
Can I search Zammad user profiles when a timer starts in Timing?
Frequently Asked Questions
Do I need coding skills to automate Timing and Zammad?
Frequently Asked Questions
Is the Timing and Zammad integration free?
Frequently Asked Questions
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You Can Also Connect Timing or Zammad With 1500+ Other Apps

Timing
Popular Timing Integrations
Connect Timing to project management, tracking, and invoicing tools to keep your time logs synchronized across all platforms.
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Zammad
Popular Zammad Integrations
Integrate Zammad with CRMs, communication channels, and billing software to streamline customer support and helpdesk management.
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