TMetric + Zendesk Integration

Integrate TMetric to Zendesk in one click, or tell Integrately AI how you want each ticket handled. Log billable hours, update customer records, create tasks, and sync your support flow automatically.

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1.
  • TMetric
    Task is created in TMetric
  • TMetric
    Task is completed in TMetric
  • Zendesk
    Ticket is updated in Zendesk
  • Zendesk
    Ticket is solved in Zendesk
  • Zendesk
    Ticket is created in Zendesk
  • Zendesk
    Ticket is created in view in Zendesk
  • Zendesk
    Activity(Audit) is added for specific ticket in Zendesk
  • Zendesk
    View is created in Zendesk
  • Zendesk
    User is created in Zendesk
  • Zendesk
    Group is created in Zendesk
  • Zendesk
    Organization is created in Zendesk
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2.
  • TMetric
    Create task in TMetric
  • TMetric
    Create time entry in TMetric
  • TMetric
    Start timer in TMetric
  • TMetric
    Stop timer in TMetric
  • TMetric
    Create client in TMetric
  • TMetric
    Create project in TMetric
  • Zendesk
    Get organization by id in Zendesk
  • Zendesk
    Create ticket in Zendesk
  • Zendesk
    Update ticket in Zendesk
  • Zendesk
    Add comment to ticket in Zendesk
  • Zendesk
    Search ticket in Zendesk
  • Zendesk
    Add tag to ticket in Zendesk
  • Zendesk
    Create user in Zendesk
  • Zendesk
    Update user in Zendesk
  • Zendesk
    Search agent in Zendesk
  • Zendesk
    Search user in Zendesk
  • Zendesk
    Get user by id in Zendesk
  • Zendesk
    Create organization in Zendesk
  • Zendesk
    Update organization in Zendesk
  • Zendesk
    Search organization in Zendesk
  • Zendesk
    Search group in Zendesk

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Ready Workflows Ready Workflows for TMetric + Zendesk Integration

Create tasks from new tickets, log time entries, update user profiles, notify teams, and sync support data, all in just one click.

Most popular automationmost-popular-automations
Zendesk + TMetric Integration

Create TMetric task from new Zendesk ticket

If you're using Zendesk for customer support and TMetric for time tracking, then this automation is for you.

This can help you bill customers for the time you spend on their ticket, or simply keep track of how much time is being spent on support task. It's easy to set up and only takes a few minutes!
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Connect more apps to your TMetric + Zendesk flow

Track billable hours in project tools, notify support teams, and share project documents instantly. Pick a combination and activate it in one click.

TMetric
Zendesk
+
Jira Software CloudJira Software Cloud (6)
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SlackSlack (5)
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ConfluenceConfluence (4)
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Google DriveGoogle Drive (4)
+
ZoomZoom (4)
+
Microsoft TeamsMicrosoft Teams (4)
Z
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Create a TMetric task and a Jira Software Cloud issue from every new Zendesk ticket automatically
New Zendesk tickets immediately generate a TMetric task and a Jira Software Cloud issue without manual re-entry.
Z
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When a Zendesk ticket is updated, log time in TMetric and add a comment in Jira Software Cloud
Keep Jira Software Cloud issues updated and track billable time in TMetric whenever Zendesk tickets receive updates.
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When a Zendesk ticket is solved, stop the active TMetric timer and transition the Jira Software Cloud issue
Stop billable timers in TMetric and update your Jira Software Cloud workflow the moment a Zendesk ticket is solved.
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If a Zendesk ticket is created with high priority, create a TMetric task and flag it in Jira Software Cloud
High-priority support requests instantly create urgent TMetric tasks and flag corresponding Jira Software Cloud issues.
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Use ChatGPT to analyze new Zendesk tickets, create a TMetric task, and create an issue in Jira Software Cloud
ChatGPT summarizes incoming Zendesk tickets to structure TMetric tasks and Jira Software Cloud issues automatically.
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Turn solved Zendesk tickets into completed TMetric tasks, close Jira Software Cloud issues, and notify Slack
Finalize support workflows across Zendesk, TMetric, Jira Software Cloud, and Slack in a single automated pipeline.

Supported triggers and actions for TMetric and Zendesk

Mix and match to build the exact automation you need

TMetric
TMetric Triggers & Actions
Task is created in TMetric
Triggers the automation when a new task is created
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Task is completed in TMetric
Triggers the automation when any task is completed
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Create task in TMetric
Creates a new task
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Create time entry in TMetric
Creates a new time entry without manual input
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Start timer in TMetric
Initiates a countdown or stopwatch for tracking time
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Stop timer in TMetric
Stops the timer countdown
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Create client in TMetric
Generates a new client profile
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Create project in TMetric
Creates a new project
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Zendesk
Zendesk Triggers & Actions
Ticket is updated in Zendesk
Triggers the automation when a ticket is updated
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Ticket is solved in Zendesk
Triggers the automation when a ticket is solved
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Ticket is created in Zendesk
Triggers the automation when a new ticket is created
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Ticket is created in view in Zendesk
Triggers the automation when a new ticket is created in a particular view
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Activity(Audit) is added for specific ticket in Zendesk
Triggers the automation when a ticket is audited
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View is created in Zendesk
Triggers the automation when a new view is created
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User is created in Zendesk
Triggers the automation when a new user is created
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Group is created in Zendesk
Triggers the automation when a new group is created
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Organization is created in Zendesk
Triggers the automation when a new organization is created
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Get organization by id in Zendesk
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Create ticket in Zendesk
Generates a new ticket
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Update ticket in Zendesk
Updates ticket information
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Add comment to ticket in Zendesk
Adds a comment to a ticket
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Search ticket in Zendesk
Searches for a ticket
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Add tag to ticket in Zendesk
Adds a tag to a ticket for easy categorization and tracking
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Create user in Zendesk
Generates a new user account
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Update user in Zendesk
Updates user information
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Search agent in Zendesk
Searches for agent based on criteria
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Search user in Zendesk
Searches for a user
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Get user by id in Zendesk
Retrieves user information using their id
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Create organization in Zendesk
Generates a new invoice
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Update organization in Zendesk
Updates organization information
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Search organization in Zendesk
Finds and retrieves information about a organization
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Search group in Zendesk
Searches for a group
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What can you automate with TMetric + Zendesk?

Streamline your customer support and time tracking workflows with powerful, ready-made automation sequences.

What you can automate?
🎯
Turn support tickets into billable tasks instantly
Automatically create a TMetric task the moment a new Zendesk ticket is submitted. Eliminate manual copying and keep project management tools aligned with customer support.
📥
Capture every submitted field and detail
Map complete Zendesk ticket descriptions, customer names, and priorities directly into TMetric task fields. Ensure no crucial customer context gets left behind.
🔔
Tell the right team member immediately
Trigger instant team notifications whenever new Zendesk tickets generate corresponding TMetric tracking entries. Keep everyone aligned on incoming workloads.
🔀
Route tasks based on submitted ticket fields
Apply conditional rules to create priority TMetric tasks for high-severity Zendesk tickets while routing standard inquiries to general queues.
🔄
Keep destinations updated as tickets change
Automatically synchronize updates made to active Zendesk support tickets with corresponding TMetric task notes and time logs.
🔍
Search and update instead of creating duplicates
Check existing TMetric projects and clients before creating new records from Zendesk tickets. Maintain a clean database without redundant entries.
✅
Handle later status changes and resolutions
Stop active TMetric timers and update project task statuses the moment a related Zendesk support ticket is marked as solved.
💬
Extend your workflow to team communication apps
Connect TMetric and Zendesk workflows directly with Slack to announce solved tickets and time milestones instantly across channels.
And much more...

Who is TMetric + Zendesk integration for?

Customer support teams, remote managers, and freelancers connecting TMetric and Zendesk to eliminate manual data entry, streamline billable hours, and track ticket resolution effortlessly.

Support operations managers
Support operations managers
Customer success leads
Customer success leads
Client-facing consultants
Client-facing consultants
High-volume support teams
High-volume support teams
Project coordinators
Project coordinators
Freelance remote teams
Freelance remote teams
📈
Support operations managers
You're tracking billable hours and support workflows, but your reports only reflect data after manual exports, so the metrics you review are always a few hours behind — automating both apps means every ticket and time entry updates instantly and your analytics stay current.
⚡
Customer success leads
You're managing urgent client requests in Zendesk while logging time in TMetric, but critical tickets sit unattended because notifications lag behind, — this integration means every support ticket triggers an immediate task so your team responds instantly.
🤝
Client-facing consultants
You're logging billable project work for clients who demand constant progress visibility, but manual status updates always arrive late, — connecting these apps means every time entry and ticket update flows straight to your records for complete transparency.
📋
High-volume support teams
You're handling hundreds of support requests alongside project tasks, but the sheer volume causes missed entries and incomplete logs, — with this integration, every ticket automatically creates its corresponding task without manual effort.
🔄
Project coordinators
You're waiting on upstream support details before you can begin tracking time on tasks, but handoffs get lost in transit, — connecting these apps means every new ticket instantly hands off the work with all details intact.
📁
Freelance remote teams
You're maintaining logs across client projects and support desks, but missing entries create frustrating audit gaps, — automating both apps means your task and ticket history remains unbroken and accurate.
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Why choose Integrately to automate TMetric + Zendesk

Build and manage your TMetric + Zendesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect TMetric + Zendesk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
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2
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Automation is ready
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in $19.99
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2,000 Tasks
in $19.99
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Frequently Asked Questions

How do I connect TMetric to Zendesk?
Frequently Asked Questions
You can connect TMetric to Zendesk instantly using 1-click ready workflows or by describing your process to Integrately AI. With 1,500+ supported apps including Slack, Google Drive, and Microsoft Teams, building cross-functional automations takes just minutes.
Can I automatically create TMetric tasks from new Zendesk support tickets?
Frequently Asked Questions
Can I connect TMetric, Zendesk, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for TMetric and Zendesk?
Frequently Asked Questions
How does TMetric handle task creation and time entries during ticket syncs?
Frequently Asked Questions
Can I update Zendesk tickets when TMetric tasks are completed?
Frequently Asked Questions
Do I need coding skills to automate TMetric and Zendesk?
Frequently Asked Questions
Is the TMetric and Zendesk integration free?
Frequently Asked Questions
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