Tookan + Twilio Integration

You're reviewing delivery schedules across multiple spreadsheets but your fleet metrics only update when someone manually exports task logs, so the delivery counts you're optimising against are always a few hours behind — with this integration, every new task status lands in your system instantly and your operational data stays current.

You need to assign pickup tasks the moment customer messages arrive, but manual notification delays leave drivers waiting and customers frustrated — with this integration, incoming texts automatically generate Tookan tasks and dispatch alerts without human delay.

You answer client inquiries about delivery ETAs, but searching through fragmented communication logs wastes valuable time and delays answers — with this integration, every call event and message record syncs directly to your task management workflow.

The daily volume of delivery requests is too high for your staff to manually create tasks and send individual SMS updates, leading to missed notifications — with this integration, automated task creation and messaging scale effortlessly alongside your growing order volume.

You own the final service dispatch step and depend on upstream order platforms to hand over customer details correctly, but manual transcription errors cause incorrect bookings — with this integration, every order transitions into a Tookan task flawlessly.

You need a reliable history of all customer communications and dispatch tasks for reporting, but manual record-keeping keeps leaving gaps in your audit logs — with this integration, every communication event and delivery task is logged accurately and automatically.