Twilio + UChat Integration

Integrate Twilio to UChat in one click, or tell Integrately AI how you want each message handled. Send text messages, trigger UChat flows, update bot user fields, and notify your audience automatically.

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1.
  • Twilio
    Message is received in Twilio Instant
  • Twilio
    SMS is received/sent in Twilio
  • Twilio
    Recording is available in Twilio
  • Twilio
    Call status is changed in Twilio
  • Twilio
    Call is finished in Twilio
  • Twilio
    Phone number is added in Twilio
  • Twilio
    Transcription is available in Twilio
  • UChat
    Tag is added in UChat Instant
  • UChat
    Tag is removed in UChat Instant
  • UChat
    Conversation is opened in UChat Instant
  • UChat
    Variable value is changed in UChat Instant
  • UChat
    Bot user is subscribed in UChat Instant
  • UChat
    Conversation is done in UChat Instant
Arrow Right
2.
  • Twilio
    Send WhatsApp template message in Twilio
  • Twilio
    Get message medias in Twilio
  • Twilio
    Get message media by id in Twilio
  • Twilio
    Send SMS in Twilio
  • Twilio
    Send WhatsApp message in Twilio
  • Twilio
    Call phone in Twilio
  • Twilio
    Get call details by id in Twilio
  • UChat
    Send text message in UChat
  • UChat
    Send dynamic content in UChat
  • UChat
    Send sub flow in UChat
  • UChat
    Send main flow in UChat
  • UChat
    Set user field by variable ns in UChat
  • UChat
    Create user field in UChat
  • UChat
    Search user by user id in UChat
  • UChat
    Create bot field in UChat
  • UChat
    Search user field by name in UChat
  • UChat
    Search user by info in UChat
  • UChat
    Search user by user ns in UChat
  • UChat
    Add tag by tag name in UChat
  • UChat
    Set user field by variable name in UChat
  • UChat
    Set bot field by ID in UChat
  • UChat
    Set bot field by name in UChat
  • UChat
    Add tag by tag ns in UChat
  • UChat
    Search cart by user ns in UChat
  • UChat
    Search tag by name in UChat
  • UChat
    Search sub flow by name in UChat
  • UChat
    Remove tag from user in UChat
  • UChat
    Create tag in UChat

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Ready Workflows Ready Workflows for Twilio + UChat Integration

Capture incoming messages, trigger chatbot flows, update user fields, and send automated replies, all in just one click.

Most popular automationmost-popular-automations
Twilio + UChat Integration

Send message from UChat for new sms received in Twilio

There are many reasons why you would want to send an message in UChat when a text message is received in Twilio.

Perhaps you want to respond to the customer quickly and don't have time to type out a response on your phone. Maybe you want to keep all customer communication in one place, or perhaps you just want an extra layer of security by sending confidential information via message instead of sms.

No matter what your reason, setting up message notifications for incoming sms is easy and can be done in just a few minutes. Give it a try today!
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Connect more apps to your Twilio + UChat flow

Send incoming communication details to your CRM, notify your support team, and log customer interactions across your tools. Pick a combination and activate it in one click.

Twilio
UChat
+
ShopifyShopify (3)
+
TypeformTypeform (3)
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HubSpotHubSpot (3)
+
SlackSlack (3)
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GmailGmail (3)
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Google SheetsGoogle Sheets (3)
U
S
T
Create a Shopify customer when a bot user is subscribed in UChat, and send an SMS in Twilio
New UChat subscribers automatically create Shopify customer profiles while Twilio sends an immediate SMS confirmation.
T
S
U
When an SMS is received in Twilio, create a Shopify order and trigger a main flow in UChat
Incoming Twilio SMS orders create Shopify records and start UChat chatbot sequences instantly.
S
U
T
Use ChatGPT to analyse every new Shopify customer order, update UChat user fields, and send an SMS in Twilio
ChatGPT reviews new Shopify orders, updates UChat fields, and prompts Twilio to send a tailored SMS.

Supported triggers and actions for Twilio and UChat

Mix and match to build the exact automation you need

Twilio
Twilio Triggers & Actions
Instant
Message is received in Twilio
Triggers the automation when a new message (SMS/MMS) is received
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SMS is received/sent in Twilio
Triggers the automation when a new text message is received/sent
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Recording is available in Twilio
Triggers the automation when a recording is available
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Call status is changed in Twilio
Triggers the automation when call details are modified
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Call is finished in Twilio
Triggers the automation when a call is finished
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Phone number is added in Twilio
Triggers the automation when a phone number is added
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Transcription is available in Twilio
Triggers the automation when a transcription is available
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Send WhatsApp template message in Twilio
Sends a message using a predefined template on WhatsApp
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Get message medias in Twilio
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Get message media by id in Twilio
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Send SMS in Twilio
Sends a text message to particular recipients
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Send WhatsApp message in Twilio
Sends a message via whatsapp
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Call phone in Twilio
Initiates a phone call to a phone number
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Get call details by id in Twilio
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UChat
UChat Triggers & Actions
Instant
Tag is added in UChat
Triggers the automation when a tag is added
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Instant
Tag is removed in UChat
Triggers the automation when a tag is added
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Instant
Conversation is opened in UChat
Triggers the automation when a new conversation is initiated
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Instant
Variable value is changed in UChat
Triggers the automation when a variable value is changed
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Instant
Bot user is subscribed in UChat
Triggers the automation when a bot user is subscribed
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Instant
Conversation is done in UChat
Triggers the automation when any conversation is marked as completed
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Send text message in UChat
Sends a reply
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Send dynamic content in UChat
Sends personalized and tailored content based on user behavior or preferences
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Send sub flow in UChat
Sends a sub flow
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Send main flow in UChat
Sends the main flow
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Set user field by variable ns in UChat
Sets a user field by variable namespace
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Create user field in UChat
Creates a new user field
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Search user by user id in UChat
Searches for a user by user id
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Create bot field in UChat
Generates a new field for a bot
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Search user field by name in UChat
Searches for a user field by name
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Search user by info in UChat
Searches for a user by info
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Search user by user ns in UChat
Searches for a user by user namespace
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Add tag by tag name in UChat
Assigns a tag based on its name
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Set user field by variable name in UChat
Sets a user field by variable name
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Set bot field by ID in UChat
Sets a bot field by id
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Set bot field by name in UChat
Sets a bot field by name
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Add tag by tag ns in UChat
Adds tags based on particular namespace
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Search cart by user ns in UChat
Searches for a cart by user namespace
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Search tag by name in UChat
Searches for a tag using its name
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Search sub flow by name in UChat
Searches for a sub-flow by name
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Remove tag from user in UChat
Untag a user's profile
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Create tag in UChat
Generates a new tag
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What can you automate with Twilio + UChat?

Streamline your communication workflows by connecting customer messaging events to automated chatbot responses and data synchronization.

What you can automate?
💬
Trigger chatbot flows from incoming SMS
Automatically launch UChat main flows or sub flows whenever an SMS or text message is received in Twilio, ensuring instant customer engagement.
📋
Capture every submitted variable and field
Map incoming Twilio call details, message contents, and user attributes into UChat fields instead of losing important customer context.
🔔
Notify your team the moment events occur
Send instant alerts or messages whenever a new conversation opens in UChat or a phone number is added in Twilio.
🔀
Route conversations based on submitted data
Send different UChat flows or messages depending on specific keywords or variables received in your Twilio messages.
🔄
Keep bot user records up to date
Automatically update user fields, tags, and variables in UChat whenever call statuses change or new transcriptions become available in Twilio.
➕
Create or update records without duplicates
Search for existing bot users or contact records in UChat before creating new ones, keeping your database clean and organized.
📞
Handle call completions and status updates
Trigger automated chatbot actions and tag updates whenever a Twilio call is finished or recording availability changes.
🔌
Extend your workflow to Slack
Send incoming Twilio SMS messages to UChat and automatically post team notifications in Slack channels for complete visibility.
And much more...

Who is Twilio + UChat integration for?

Support teams, marketers, and developers managing customer communications find it easier to coordinate messaging, sync chatbot interactions, and eliminate manual data entry across platforms.

Performance marketers
Performance marketers
Customer support leads
Customer support leads
Client success managers
Client success managers
Operations teams
Operations teams
Sales reps
Sales reps
Account managers
Account managers
📈
Performance marketers
You're running SMS campaigns through Twilio but your tracking sheets only update when someone manually exports logs, so the metrics you're optimizing against are always hours behind — with this integration, every message lands in your reports instantly and your data stays current.
🎧
Customer support leads
Incoming support calls and text messages pile up in Twilio while your UChat bot sits disconnected, meaning urgent client issues take hours to reach the right representative — automating both apps means every inquiry triggers immediate chatbot routing and instant team notification.
🤝
Client success managers
You answer to external clients who demand proof of prompt communication tracking, but manually compiling chat logs and SMS records leaves frequent gaps in your reports — connecting these apps means every interaction is logged automatically for effortless client review.
⚡
Operations teams
The daily volume of incoming SMS messages and chatbot subscriptions is far too high for anyone to keep up with by hand, causing missed follow-ups and fragmented customer records — with this integration, every engagement is processed and filed without manual intervention.
💼
Sales reps
You own the outreach stage and depend on upstream communication triggers to initiate contact, but delayed notifications cause leads to go cold before you can reach out — automating both apps means every new lead triggers immediate chatbot engagement and instant task creation.
📋
Account managers
You need a reliable, unbroken history of client conversations across SMS and web chat, but fragmented logs keep creating blind spots in your CRM — automating both apps means every call recording and chat session is captured in a complete history.
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Why choose Integrately to automate Twilio + UChat

Build and manage your Twilio + UChat automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Twilio + UChat with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
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2
Connect Accounts
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3
Automation is ready
Setup an action from Trello
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Frequently Asked Questions

How do I connect Twilio to UChat?
Frequently Asked Questions
You can connect Twilio to UChat instantly using 1-click ready workflows or by using Integrately AI to set up custom multi-step automations. It integrates smoothly with tools like HubSpot, Slack, and Google Sheets without any coding.
Can I trigger UChat chatbot flows automatically when an SMS is received in Twilio?
Frequently Asked Questions
Can I connect Twilio, UChat, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Twilio and UChat?
Frequently Asked Questions
How does Twilio data get synced into UChat fields?
Frequently Asked Questions
Can UChat subscriber events trigger Twilio SMS messages?
Frequently Asked Questions
Do I need coding skills to automate Twilio and UChat?
Frequently Asked Questions
Is the Twilio and UChat integration free?
Frequently Asked Questions
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You Can Also Connect Twilio or UChat With 1500+ Other Apps

Twilio
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UChat
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Sync UChat with marketing, helpdesk, and database tools to keep customer data working across your stack.
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