Twilio + WATI Integration

Integrate Twilio to WATI in one click, or tell Integrately AI how you want each message handled. Receive text messages, trigger WATI template messages, update contact attributes, and streamline communications automatically.

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1.
  • Twilio
    Message is received in Twilio Instant
  • Twilio
    SMS is received/sent in Twilio
  • Twilio
    Recording is available in Twilio
  • Twilio
    Call status is changed in Twilio
  • Twilio
    Call is finished in Twilio
  • Twilio
    Phone number is added in Twilio
  • Twilio
    Transcription is available in Twilio
  • WATI
    Message is received in WATI Instant
  • WATI
    Reply is received to sent message in WATI Instant
  • WATI
    Contact is created in WATI
  • WATI
    Message is read in WATI Instant
  • WATI
    Message is delivered in WATI Instant
Arrow Right
2.
  • Twilio
    Get message media by id in Twilio
  • Twilio
    Get message medias in Twilio
  • Twilio
    Send WhatsApp template message in Twilio
  • Twilio
    Send SMS in Twilio
  • Twilio
    Send WhatsApp message in Twilio
  • Twilio
    Call phone in Twilio
  • Twilio
    Get call details by id in Twilio
  • WATI
    Send template message in WATI
  • WATI
    Send session message in WATI
  • WATI
    Create contact in WATI
  • WATI
    Update contact attributes in WATI

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Ready Workflows Ready Workflows for Twilio + WATI Integration

Receive incoming messages, trigger WATI communications, update contact attributes, and notify your team, all in just one click.

Most popular automationsmost-popular-automations
Twilio + WATI Integration

Send message from WATI for new sms received in Twilio

There are many reasons why you would want to send an message in WATI when a text message is received in Twilio.

Perhaps you want to respond to the customer quickly and don't have time to type out a response on your phone. Maybe you want to keep all customer communication in one place, or perhaps you just want an extra layer of security by sending confidential information via message instead of sms.

No matter what your reason, setting up message notifications for incoming sms is easy and can be done in just a few minutes. Give it a try today!
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WATI + Twilio Integration

Send sms from Twilio for new message received in WATI

There are many reasons why you would want to send an sms in Twilio when a text message is received in WATI.

Perhaps you want to respond to the customer quickly and don't have time to type out a response on your phone. Maybe you want to keep all customer communication in one place, or perhaps you just want an extra layer of security by sending confidential information via sms instead of message.

No matter what your reason, setting up sms notifications for incoming message is easy and can be done in just a few minutes. Give it a try today!
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Activate
WATI + Twilio Integration

Send Twilio sms for new WATI contact

Anytime a new contact is added to your WATI, automatically send them a sms through Twilio letting them know you're excited to work with them. This is a great way to stay top of mind and build relationships with your new contacts.

Furthermore, with this WATI - Twilio integration, you can rest assured that your new contact will always receive any important information they may need, such as next steps or deadlines in a timely manner, without any extra effort on your part.

Plus, integration is a great way to save time and increase efficiency in your workflow. So why not give it a try? You might be surprised at how easy and helpful it can be!
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Got a different task in mind? Describe it

Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your Twilio + WATI flow

Connect your communication workflows with e-commerce, spreadsheets, and CRMs after your core pair finishes. Pick a combination and activate it in one click.

Twilio
WATI
+
ShopifyShopify (4)
+
Google SheetsGoogle Sheets (4)
+
HubSpotHubSpot (4)
+
SlackSlack (4)
+
StripeStripe (4)
+
CalendlyCalendly (4)
T
S
W
Create a Shopify customer when an SMS is received in Twilio, and send a template message in WATI
New Twilio SMS messages automatically create customer profiles in Shopify and trigger WATI template messages, eliminating manual entry.
W
S
T
Update Shopify customer attributes when a contact is created in WATI, and log the event in Twilio
Keep customer profiles current across Shopify and Twilio whenever a new WATI contact is established.
S
T
W
If a Shopify order is paid, send a WhatsApp message in Twilio and update contact attributes in WATI
Confirm successful store payments instantly via Twilio WhatsApp messaging and update WATI contact records.
W
S
T
When a WATI message is read, create a Shopify order note and send a follow-up SMS in Twilio
Track engagement by logging read receipts in Shopify and triggering follow-up Twilio SMS messages.

Supported triggers and actions for Twilio and WATI

Mix and match to build the exact automation you need

Twilio
Twilio Triggers & Actions
Instant
Message is received in Twilio
Triggers the automation when a new message (SMS/MMS) is received
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SMS is received/sent in Twilio
Triggers the automation when a new text message is received/sent
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Recording is available in Twilio
Triggers the automation when a recording is available
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Call status is changed in Twilio
Triggers the automation when call details are modified
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Call is finished in Twilio
Triggers the automation when a call is finished
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Phone number is added in Twilio
Triggers the automation when a phone number is added
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Transcription is available in Twilio
Triggers the automation when a transcription is available
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Get message media by id in Twilio
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Get message medias in Twilio
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Send WhatsApp template message in Twilio
Sends a message using a predefined template on WhatsApp
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Send SMS in Twilio
Sends a text message to particular recipients
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Send WhatsApp message in Twilio
Sends a message via whatsapp
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Call phone in Twilio
Initiates a phone call to a phone number
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Get call details by id in Twilio
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WATI
WATI Triggers & Actions
Instant
Message is received in WATI
Triggers the automation when a new message is received
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Instant
Reply is received to sent message in WATI
Triggers the automation when a reply is received to a sent message
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Contact is created in WATI
Triggers the automation when a new contact is created
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Instant
Message is read in WATI
Triggers the automation when a message is read by the recipient
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Instant
Message is delivered in WATI
Triggers the automation when a message is delivered
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Send template message in WATI
Sends a reply
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Send session message in WATI
Sends a session message
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Create contact in WATI
Adds a new contact to the database
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Update contact attributes in WATI
Updates contact information with new details
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What can you automate with Twilio + WATI?

Connect Twilio and WATI to streamline customer communication workflows, automate message triggers, and keep your contact records perfectly synchronised.

What you can automate?
💬
Trigger WATI messages from incoming Twilio SMS
Automatically initiate WATI template messages the moment an SMS is received in Twilio, eliminating manual response delays and ensuring prompt customer engagement.
📝
Capture every submitted message detail and payload
Map all available message parameters and contact attributes across Twilio and WATI instead of missing key metadata. Your records remain comprehensive and ready for review.
🔔
Notify team members instantly on new customer interactions
Alert your support or sales staff immediately when calls finish or messages arrive, ensuring your team can act on customer inquiries without hesitation.
🔀
Route communications based on submitted message content
Direct your messaging workflows dynamically depending on the specific text or triggers received, ensuring appropriate handling for every customer request.
🔄
Keep contact attributes updated across platforms in real time
Synchronise contact updates between Twilio and WATI automatically so your messaging databases never suffer from outdated information or conflicting records.
👥
Create or update contacts without generating duplicates
Manage customer profiles intelligently by updating existing records or creating new entries only when necessary across your connected communication apps.
📞
Handle call status changes and finished interactions
Automate follow-up actions whenever a Twilio call status changes or finishes, keeping your logs accurate and operational workflows moving forward.
📊
Extend your communication workflows into Google Sheets for reporting
Push communication records from Twilio and WATI directly into Google Sheets to build comprehensive reporting dashboards and track engagement metrics effortlessly.
And much more...

Who is Twilio + WATI integration for?

Operations and support teams managing customer communications across Twilio and WATI rely on seamless data flow to maintain accurate records and instant engagement.

Performance analysts
Performance analysts
Support supervisors
Support supervisors
Account managers
Account managers
Customer support teams
Customer support teams
Operations coordinators
Operations coordinators
Compliance officers
Compliance officers
📈
Performance analysts
You're reviewing customer communication metrics, but your logs only update when records are manually exported, so your channel performance reports are always hours behind — with this integration, every message lands in your records instantly and your data stays current.
⚡
Support supervisors
You need to act fast when customer issues arrive on your phone lines, but you find out too late because alerts are trapped in separate platforms — with this integration, every incoming call or message triggers instant notifications and rapid response tracking.
📋
Account managers
You answer to clients who want to see communication history across channels, but tracking down call logs and WhatsApp chats takes hours — with this integration, every customer interaction is logged automatically for effortless reporting.
📞
Customer support teams
The volume of incoming messages and calls is too high for anyone to keep up by hand, leading to missed follow-ups and delayed replies — with this integration, automated workflows handle high-volume communications effortlessly.
🔄
Operations coordinators
You own the next step in customer onboarding and depend on someone upstream to hand over contact data, but delays leave leads waiting — with this integration, contact creation and message triggers happen without friction.
🗂️
Compliance officers
You need a reliable history of all communications and customer interactions, but keep finding gaps in your messaging logs — with this integration, every event is tracked accurately across both platforms.
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Why choose Integrately to automate Twilio + WATI

Build and manage your Twilio + WATI automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Twilio + WATI with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
Select Automation
Select a trigger from Google Sheets
2
Connect Accounts
Connect Accounts
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3
Automation is ready
Setup an action from Trello
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Frequently Asked Questions

How do I connect Twilio to WATI?
Frequently Asked Questions
You can connect Twilio to WATI instantly using 1-click automation setup on Integrately, alongside tools like Google Sheets, HubSpot, and Slack. Use Integrately AI to configure custom communication workflows without coding.
Can I automatically trigger WATI template messages from incoming Twilio SMS?
Frequently Asked Questions
Can I connect Twilio, WATI, and HubSpot?
Frequently Asked Questions
What is a good Zapier alternative for Twilio and WATI?
Frequently Asked Questions
How are incoming Twilio SMS messages handled in automations?
Frequently Asked Questions
Can I sync WATI contact creation with Twilio SMS notifications?
Frequently Asked Questions
Do I need coding skills to automate Twilio and WATI?
Frequently Asked Questions
Is the Twilio and WATI integration free?
Frequently Asked Questions
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You Can Also Connect Twilio or WATI With 1500+ Other Apps

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