Twilio + WhatsApp Integration

Integrate Twilio to WhatsApp in one click, or tell Integrately AI how you want each message handled. Receive inbound messages, trigger WhatsApp templates, update your messaging logs, and notify your support team automatically.

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1.
  • Twilio
    Message is received in Twilio Instant
  • Twilio
    SMS is received/sent in Twilio
  • Twilio
    Recording is available in Twilio
  • Twilio
    Call status is changed in Twilio
  • Twilio
    Call is finished in Twilio
  • Twilio
    Phone number is added in Twilio
  • Twilio
    Transcription is available in Twilio
  • WhatsApp
    Message is received in WhatsApp Instant
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2.
  • Twilio
    Get message media by id in Twilio
  • Twilio
    Get message medias in Twilio
  • Twilio
    Send WhatsApp template message in Twilio
  • Twilio
    Send SMS in Twilio
  • Twilio
    Send WhatsApp message in Twilio
  • Twilio
    Call phone in Twilio
  • Twilio
    Get call details by id in Twilio
  • WhatsApp
    Send message (using template) in WhatsApp
  • WhatsApp
    Send message in WhatsApp

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Ready Workflows Ready Workflows for Twilio + WhatsApp Integration

Send WhatsApp messages from incoming Twilio texts, trigger automated replies, update customer records, and alert your team, all in just one click.

Most popular automationsmost-popular-automations
WhatsApp + Twilio Integration

Send sms from Twilio for new message received in WhatsApp

There are many reasons why you would want to send an sms in Twilio when a text message is received in WhatsApp.

Perhaps you want to respond to the customer quickly and don't have time to type out a response on your phone. Maybe you want to keep all customer communication in one place, or perhaps you just want an extra layer of security by sending confidential information via sms instead of message.

No matter what your reason, setting up sms notifications for incoming message is easy and can be done in just a few minutes. Give it a try today!
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Twilio + WhatsApp Integration

Send message from WhatsApp for new sms received in Twilio

There are many reasons why you would want to send an message in WhatsApp when a text message is received in Twilio.

Perhaps you want to respond to the customer quickly and don't have time to type out a response on your phone. Maybe you want to keep all customer communication in one place, or perhaps you just want an extra layer of security by sending confidential information via message instead of sms.

No matter what your reason, setting up message notifications for incoming sms is easy and can be done in just a few minutes. Give it a try today!
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Got a different task in mind? Describe it

Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your Twilio + WhatsApp flow

Streamline customer communication by connecting your messaging flow to CRMs, spreadsheets, and support desks. Pick a combination and activate it in one click.

Twilio
WhatsApp
+
ShopifyShopify (8)
+
ZendeskZendesk (8)
+
SalesforceSalesforce (8)
+
SlackSlack (8)
+
GmailGmail (8)
+
Google SheetsGoogle Sheets (8)
T
W
S
Send a WhatsApp message when a Twilio message arrives, and create a customer in Shopify
New Twilio messages trigger an instant WhatsApp reply while automatically creating a customer profile in Shopify.
T
W
S
Log Twilio SMS receipts in WhatsApp, and add a Shopify order note
Capture Twilio SMS events on WhatsApp and update your Shopify orders instantly.
T
W
S
When a call status changes in Twilio, send a WhatsApp message and create a Shopify draft order
Call status updates in Twilio trigger WhatsApp notifications and generate Shopify draft orders.
T
W
S
Create a Shopify product when a Twilio phone number is added, and notify via WhatsApp
Adding a new Twilio number sets up a Shopify product and alerts your team on WhatsApp.
T
W
S
If a Twilio message contains support keywords, send a WhatsApp alert and tag the Shopify customer
Route high-priority Twilio messages to WhatsApp and tag customers in Shopify automatically.
T
W
S
When a Twilio call is finished, send a WhatsApp follow-up and archive the Shopify customer
Completed calls in Twilio trigger WhatsApp follow-ups and update Shopify records.
T
W
S
Use Claude to summarise Twilio transcriptions, send a WhatsApp brief, and update Shopify
AI analyses Twilio transcriptions to generate WhatsApp briefings and update Shopify records.
T
W
S
Turn every Twilio call recording into a WhatsApp alert, Shopify order update, and Slack notification
Call recordings in Twilio trigger multi-channel updates across WhatsApp, Shopify, and Slack.

Supported triggers and actions for Twilio and WhatsApp

Mix and match to build the exact automation you need

Twilio
Twilio Triggers & Actions
Instant
Message is received in Twilio
Triggers the automation when a new message (SMS/MMS) is received
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SMS is received/sent in Twilio
Triggers the automation when a new text message is received/sent
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Recording is available in Twilio
Triggers the automation when a recording is available
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Call status is changed in Twilio
Triggers the automation when call details are modified
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Call is finished in Twilio
Triggers the automation when a call is finished
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Phone number is added in Twilio
Triggers the automation when a phone number is added
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Transcription is available in Twilio
Triggers the automation when a transcription is available
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Get message media by id in Twilio
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Get message medias in Twilio
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Send WhatsApp template message in Twilio
Sends a message using a predefined template on WhatsApp
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Send SMS in Twilio
Sends a text message to particular recipients
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Send WhatsApp message in Twilio
Sends a message via whatsapp
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Call phone in Twilio
Initiates a phone call to a phone number
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Get call details by id in Twilio
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WhatsApp
WhatsApp Triggers & Actions
Instant
Message is received in WhatsApp
Triggers the automation when a new message is received
Try it →
Send message (using template) in WhatsApp
Sends a message using a template
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Send message in WhatsApp
Delivers a message to a designated recipient
Try it →

What can you automate with Twilio + WhatsApp?

Streamline your communication pipeline by automating message routing, status updates, and template triggers across your tools.

What you can automate?
💬
Trigger WhatsApp messages from inbound Twilio events
Automatically send WhatsApp messages and template replies the moment a new message or call event is received in Twilio.
📋
Capture every submitted field in your logs
Map all available Twilio message details, metadata, and media links into separate spreadsheet rows or CRM fields instead of losing data.
🔔
Alert your team instantly on new inquiries
Notify support and sales channels the second a customer reaches out via Twilio, ensuring lightning-fast response times.
🔀
Route messages based on specific submitted content
Send different WhatsApp templates or assign priority tickets depending on keywords, urgency, or customer tiers submitted in Twilio.
🔄
Keep customer records updated as status changes
Synchronize call statuses and message receipts across your CRM, spreadsheets, and support desks automatically.
🆔
Add or update records without creating duplicates
Search existing contacts and orders before creating new entries, keeping your database clean and organized.
📞
Handle call completions and follow-up triggers
Trigger automated WhatsApp surveys and CRM updates immediately after a Twilio call is finished or recorded.
🔗
Extend your workflow to connected business apps
Pass customer data from your Twilio and WhatsApp workflow straight into Shopify, Zendesk, Salesforce, Slack, Gmail, or Google Sheets.
And much more...

Who is Twilio + WhatsApp integration for?

Sales, support, and marketing teams managing customer communication across multiple channels benefit from instantly syncing messaging workflows and automating responses.

Performance marketers
Performance marketers
Customer support leads
Customer support leads
Account managers
Account managers
Operations directors
Operations directors
Sales representatives
Sales representatives
Compliance officers
Compliance officers
📈
Performance marketers
You're running multi-channel campaigns but your messaging metrics only update when someone manually exports logs, so the conversion counts you're optimising against are always a few hours behind — with this integration, every new message lands in your tracking sheets instantly and your data stays current.
⚡
Customer support leads
You need to answer urgent inquiries immediately, but inbound Twilio texts sit unread until an agent checks the dashboard, leading to frustrating delays — automating both apps means every incoming message creates a ticket and triggers a WhatsApp reply instantly.
🤝
Account managers
You answer to clients who want immediate proof of communication progress, but gathering logs across platforms takes hours of manual work — this integration means all messaging history updates automatically without any manual copying.
📊
Operations directors
The volume of customer messages is too high for anyone to keep up by hand, resulting in missed follow-ups and dropped leads — connecting these apps means automated message routing and template triggers handle scale effortlessly.
🎯
Sales representatives
You own the follow-up step and depend on upstream alerts to reach out to inbound leads before they go cold — integrating these apps means instant WhatsApp notifications reach your team the second a message arrives.
🔍
Compliance officers
You need a reliable history of all customer communications and keep finding audit gaps caused by manual logging errors — automating both apps means every interaction is permanently recorded across your connected tools.
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Why choose Integrately to automate Twilio + WhatsApp

Build and manage your Twilio + WhatsApp automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Twilio + WhatsApp with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
Select Automation
Select a trigger from Google Sheets
2
Connect Accounts
Connect Accounts
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3
Automation is ready
Setup an action from Trello
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Frequently Asked Questions

How do I connect Twilio to WhatsApp?
Frequently Asked Questions
You can connect Twilio to WhatsApp in 1 click using ready templates on Integrately, or ask Integrately AI to build the automation. It links smoothly with tools like Slack, Gmail, and Google Sheets.
Can I automatically send WhatsApp messages when a Twilio message arrives?
Frequently Asked Questions
Can I connect Twilio, WhatsApp, and Google Sheets?
Frequently Asked Questions
What is a good Zapier alternative for Twilio and WhatsApp?
Frequently Asked Questions
How are Twilio message events handled in the integration?
Frequently Asked Questions
Can I use WhatsApp templates with Twilio triggers?
Frequently Asked Questions
Do I need coding skills to automate Twilio and WhatsApp?
Frequently Asked Questions
Is the Twilio and WhatsApp integration free?
Frequently Asked Questions
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You Can Also Connect Twilio or WhatsApp With 1500+ Other Apps

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WhatsApp
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