Twilio + Zendesk Integration

Q: Can I automatically create a Zendesk ticket when a Twilio message is received?

You can automatically create a Zendesk ticket when a Twilio message is received using ready automation templates on Integrately. Activate the workflow in 1 click or use Integrately AI to customise your ticket parameters.

Q: Can I connect Twilio, Zendesk, and Slack?

You can connect Twilio, Zendesk, and Slack together to route customer messages, create support tickets, and alert your team in real time. Combine them with Salesforce, HubSpot, Shopify, and 1,500+ other apps.

Q: What is a good Zapier alternative for Twilio and Zendesk?

Integrately is a top-rated alternative for connecting Twilio and Zendesk, offering 20 million+ ready automation templates, 24/5 live chat support, and 3x to 10x lower cost with 1-click setup.

Q: How do call recordings in Twilio update Zendesk tickets?

Call recordings in Twilio update Zendesk tickets automatically through pre-built workflows on Integrately. Each recording trigger retrieves call details and appends them to your support tickets.

Q: Can solved Zendesk tickets trigger actions in Twilio?

Solved Zendesk tickets can trigger actions in Twilio, such as sending confirmation SMS messages to customers. You can use ready-made templates on Integrately to automate this workflow instantly.

Q: How do I automate Twilio and Zendesk without coding?

You can automate Twilio and Zendesk without coding by using ready-made templates on Integrately or building your exact workflow with Integrately AI in plain English.

Q: Is the Twilio and Zendesk integration free?

The Twilio and Zendesk integration is available on Integrately with a free plan. You can start with ready workflows and explore premium features easily.

Integrate Twilio to Zendesk in one click, or tell Integrately AI how you want each ticket handled. Capture message details, create support tickets, log call updates, and alert your support team automatically.

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Message is received in Twilio Instant
SMS is received/sent in Twilio
Recording is available in Twilio
Call status is changed in Twilio
Call is finished in Twilio
Phone number is added in Twilio
Transcription is available in Twilio
Ticket is solved in Zendesk
Ticket is updated in Zendesk
Ticket is created in Zendesk
Ticket is created in view in Zendesk
Activity(Audit) is added for specific ticket in Zendesk
View is created in Zendesk
User is created in Zendesk
Group is created in Zendesk
Organization is created in Zendesk

Send WhatsApp template message in Twilio
Get message medias in Twilio
Get message media by id in Twilio
Send SMS in Twilio
Send WhatsApp message in Twilio
Call phone in Twilio
Get call details by id in Twilio
Get organization by id in Zendesk
Create ticket in Zendesk
Update ticket in Zendesk
Add comment to ticket in Zendesk
Search ticket in Zendesk
Add tag to ticket in Zendesk
Create user in Zendesk
Update user in Zendesk
Search agent in Zendesk
Search user in Zendesk
Get user by id in Zendesk
Create organization in Zendesk
Update organization in Zendesk
Search organization in Zendesk
Search group in Zendesk

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Ready Workflows for Twilio + Zendesk Integration

Create tickets from incoming texts, update customer records, log call details, and alert your support team, all in just one click.

Send Twilio sms for new Zendesk ticket

It's easy to stay on top of your support tickets with automatic notifications using this Zendesk - Twilio integration. Whenever a new ticket is created in Zendesk, you will immediately receive a sms in Twilio notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the sms includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic Twilio smss for new Zendesk tickets today - your customers will appreciate it!

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Connect more apps to your Twilio + Zendesk flow

Send support data to your CRM, track issues in project tools, and keep team channels updated. Pick a combination and activate it in one click.

Salesforce (8)

Jira Software Cloud (8)

Slack (8)

Shopify (8)

HubSpot (8)

Google Sheets (8)

Create a Salesforce contact for every new Twilio SMS, and create a Zendesk ticket.

Every incoming Twilio message creates a Salesforce contact and a Zendesk ticket instantly, keeping your sales and support teams aligned.

Send an email alert in Salesforce when a Zendesk ticket is updated following a Twilio call.

Salesforce receives instant email updates when support tickets change after a Twilio call, keeping account reps informed.

When a Salesforce lead is updated, update the matching Zendesk ticket and log the Twilio call details.

Salesforce lead changes update your Zendesk tickets and log Twilio call history automatically.

Open a Salesforce task for every new Zendesk ticket created from a Twilio transcription.

Salesforce tasks are created automatically from transcribed Twilio calls and Zendesk tickets.

If a Twilio SMS mentions enterprise tier, create a priority Salesforce account and create a high-priority Zendesk ticket.

High-value enterprise messages in Twilio trigger priority Salesforce accounts and urgent Zendesk tickets.

When a Salesforce account is closed won, update the Zendesk ticket status and log the final Twilio call.

Closed deals in Salesforce update related Zendesk tickets and log final Twilio interaction details.

Use Claude to analyse every new Twilio message, create a Salesforce lead, and update the Zendesk ticket.

Claude analyses incoming Twilio messages to generate qualified Salesforce leads and update Zendesk tickets.

Turn every new Zendesk ticket from a Twilio recording into a Salesforce lead and create a Shopify customer profile.

Support calls recorded in Twilio and logged in Zendesk automatically generate Salesforce leads and Shopify profiles.

Create a Jira issue for every new Zendesk ticket created from a Twilio support call.

Support call tickets in Zendesk automatically generate tracking issues in Jira Software Cloud.

Send a notification in Jira when a Twilio SMS triggers a new Zendesk ticket.

Jira project boards receive instant updates whenever a Twilio SMS spawns a Zendesk ticket.

When a Jira issue moves to in progress, update the Zendesk ticket and log the Twilio call status.

Jira issue progress updates modify Zendesk tickets and record Twilio call statuses automatically.

Open a Jira task for every Zendesk ticket updated after a Twilio transcription is available.

Transcribed Twilio calls linked to Zendesk tickets automatically generate Jira tracking tasks.

If a Zendesk ticket created from Twilio is marked bug, create a high-priority Jira issue and update the ticket tag.

Bug-tagged Zendesk tickets spawn high-priority Jira issues and update ticket tags instantly.

When a Jira issue is resolved, update the Zendesk ticket status and send a Twilio SMS confirmation.

Resolved Jira issues update Zendesk support tickets and trigger confirmation SMS messages via Twilio.

Use ChatGPT to summarise every Twilio call transcription, create a Jira issue, and add a comment to the Zendesk ticket.

ChatGPT summarises Twilio call transcriptions to generate Jira issues and Zendesk comments.

Turn every resolved Jira issue into a Zendesk ticket update, log the Twilio call, and add a row in Google Sheets.

Resolved Jira issues update Zendesk tickets, log Twilio call records, and append rows in Google Sheets.

Notify your support channel in Slack whenever a new Zendesk ticket is created from a Twilio SMS.

Slack support channels receive instant alerts when Twilio SMS messages create new Zendesk tickets.

Send an alert in Slack when a Twilio call status changes, and create a Zendesk ticket.

Slack channels receive call status updates while corresponding Zendesk tickets are created automatically.

When a Zendesk ticket status updates after a Twilio call, post the status change in Slack and update the user.

Zendesk ticket status changes post updates in Slack and update user profiles automatically.

Open a follow-up reminder in Slack for every Zendesk ticket created from a Twilio recording.

Slack receives actionable reminders for Zendesk tickets generated from Twilio call recordings.

If a Twilio SMS contains urgent keywords, create a Zendesk ticket and ping the urgent channel in Slack.

Urgent keywords in Twilio SMS messages trigger priority Zendesk tickets and emergency Slack pings.

When a Zendesk ticket is solved after a Twilio interaction, post the resolution summary in Slack.

Solved Zendesk tickets trigger resolution summary announcements in dedicated Slack channels.

Use Claude to analyse every Twilio transcription, create a Zendesk ticket, and post the summary in Slack.

Claude parses Twilio transcriptions, creates Zendesk tickets, and posts summaries in Slack.

Turn every new Zendesk ticket from Twilio into a Slack alert and create a HubSpot deal.

Zendesk tickets from Twilio interactions trigger Slack alerts and open new HubSpot deals.

Create a Shopify customer profile for every new Zendesk ticket created from a Twilio call.

Support calls logged in Zendesk automatically generate customer profiles in Shopify.

Notify your team in Shopify when a Twilio SMS creates a Zendesk ticket.

Shopify store administrators receive updates when Twilio SMS messages generate Zendesk tickets.

When a Shopify order is fulfilled, update the Zendesk ticket and send a Twilio SMS notification.

Fulfilled Shopify orders update matching Zendesk tickets and trigger Twilio SMS customer notifications.

Open a Shopify draft order for every Zendesk ticket created from a Twilio transcription.

Transcribed Twilio support calls linked to Zendesk tickets automatically generate Shopify draft orders.

If a Shopify customer places an order after a Twilio SMS, create a Zendesk ticket and add a tag.

Post-SMS Shopify orders generate tagged Zendesk support tickets for tracking.

When a Shopify refund is processed, update the Zendesk ticket and log the Twilio call.

Processed Shopify refunds update linked Zendesk tickets and log associated Twilio call data.

Use Gemini to analyse every Twilio customer message, create a Shopify customer note, and update the Zendesk ticket.

Gemini analyses Twilio customer messages to update Shopify customer notes and Zendesk tickets.

Turn every Shopify refund into a Zendesk ticket, log the Twilio call, and send a Slack alert.

Shopify refunds create Zendesk tickets, log Twilio call records, and alert support teams in Slack.

Create a HubSpot contact for every new Zendesk ticket created from a Twilio SMS.

Zendesk support tickets spawned from Twilio messages automatically create HubSpot contacts.

Send an internal note in HubSpot when a Twilio call creates a Zendesk ticket.

HubSpot records receive internal notes whenever Twilio calls generate Zendesk tickets.

When a HubSpot deal moves to closed won, update the Zendesk ticket and log the Twilio call.

Closed-won HubSpot deals update corresponding Zendesk tickets and log Twilio call records.

Open a HubSpot task for every Zendesk ticket created from a Twilio recording.

Twilio call recordings linked to Zendesk tickets automatically generate follow-up tasks in HubSpot.

If a HubSpot contact is enterprise tier, create a priority Zendesk ticket and send a Twilio WhatsApp message.

Enterprise HubSpot contacts trigger priority Zendesk tickets and personalised Twilio WhatsApp messages.

When a HubSpot ticket is closed, update the Zendesk ticket and log the Twilio call details.

Closed HubSpot support tickets update matching Zendesk tickets and log Twilio call history.

Use Perplexity to research every new Twilio customer inquiry, update the HubSpot contact, and create a Zendesk ticket.

Perplexity enriches customer inquiries from Twilio, updating HubSpot contacts and Zendesk tickets.

Turn every new HubSpot deal into a Zendesk ticket, log the Twilio call, and add a row in Google Sheets.

New HubSpot deals generate Zendesk tickets, log Twilio call records, and append Google Sheets rows.

Add a row to Google Sheets for every new Zendesk ticket created from a Twilio SMS.

Google Sheets logs every Zendesk ticket spawned from incoming Twilio messages automatically.

Log every Twilio call status change in Google Sheets and create a Zendesk ticket.

Twilio call status changes append tracking rows in Google Sheets and create Zendesk tickets.

When a Zendesk ticket is updated after a Twilio call, update the matching Google Sheets row.

Zendesk ticket updates post-Twilio call modify matching tracking rows in Google Sheets.

Create a task in Google Sheets for every Zendesk ticket created from a Twilio transcription.

Transcribed Twilio calls linked to Zendesk tickets automatically log review tasks in Google Sheets.

If a Twilio SMS mentions a specific region, log it in the regional Google Sheets tab and create a Zendesk ticket.

Region-specific Twilio messages update regional Google Sheets trackers and create Zendesk tickets.

When a Zendesk ticket is solved, update the final status in Google Sheets and log the Twilio recording.

Solved Zendesk tickets update final tracking rows in Google Sheets and log Twilio recordings.

Use ChatGPT to summarise every Twilio support call, save the summary in Google Sheets, and update the Zendesk ticket.

ChatGPT summarises Twilio support calls, logs entries in Google Sheets, and updates Zendesk tickets.

Turn every new Zendesk ticket from Twilio into a Google Sheets row and notify your team in Slack.

Zendesk tickets from Twilio interactions create Google Sheets tracking rows and Slack team alerts.

Supported triggers and actions for Twilio and Zendesk

Mix and match to build the exact automation you need

Twilio Triggers & Actions

Instant

Message is received in Twilio

Triggers the automation when a new message (SMS/MMS) is received

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SMS is received/sent in Twilio

Triggers the automation when a new text message is received/sent

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Recording is available in Twilio

Triggers the automation when a recording is available

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Call status is changed in Twilio

Triggers the automation when call details are modified

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Call is finished in Twilio

Triggers the automation when a call is finished

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Phone number is added in Twilio

Triggers the automation when a phone number is added

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Transcription is available in Twilio

Triggers the automation when a transcription is available

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Zendesk Triggers & Actions

Ticket is solved in Zendesk

Triggers the automation when a ticket is solved

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Ticket is updated in Zendesk

Triggers the automation when a ticket is updated

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Ticket is created in Zendesk

Triggers the automation when a new ticket is created

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Ticket is created in view in Zendesk

Triggers the automation when a new ticket is created in a particular view

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Activity(Audit) is added for specific ticket in Zendesk

Triggers the automation when a ticket is audited

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View is created in Zendesk

Triggers the automation when a new view is created

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User is created in Zendesk

Triggers the automation when a new user is created

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Group is created in Zendesk

Triggers the automation when a new group is created

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Organization is created in Zendesk

Triggers the automation when a new organization is created

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What can you automate with Twilio + Zendesk?

Streamline your customer communications and support ticketing with powerful automated workflows designed for efficiency.

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🎫

Create Zendesk tickets from incoming Twilio messages automatically

Turn every incoming customer text or call recording into a structured Zendesk support ticket the moment it arrives. Eliminate manual data entry and ensure no customer inquiry gets missed.

📝

Capture every submitted field and call parameter

Map complete message bodies, sender phone numbers, recording URLs, and call durations into Zendesk instead of basic summaries. Your support agents receive full context from the first touch.

🔔

Notify the right support agent instantly

Trigger instant team notifications or assign tickets to specific agents as soon as customer messages hit your Twilio number. Response times drop because your staff knows immediately.

🔀

Route tickets conditionally based on submitted text

Examine incoming message keywords to automatically tag tickets, assign priorities, or route urgent inquiries to specialised support queues without manual triage.

🔄

Keep support records updated as conversations evolve

Synchronise ticket status changes, call updates, and customer profile modifications across both platforms automatically as your team works through issues.

🔍

Add or update records without creating duplicates

Search existing user profiles and tickets before creating new ones. Keep your customer database clean and prevent duplicate ticket creation for ongoing conversations.

✅

Handle later status changes like solved or closed

Trigger follow-up actions, send confirmation messages via SMS, or log archival data when Zendesk tickets reach resolved or closed statuses.

🔌

Extend your workflow to team collaboration tools like Slack

Connect your core Twilio and Zendesk flow to Slack channels to broadcast ticket updates, notify on-call engineers, and keep stakeholders informed across your workspace.

And much more...

Who is Twilio + Zendesk integration for?

Support teams, operations managers, and customer success leaders rely on Twilio and Zendesk automation to eliminate manual ticket creation and streamline communications.

Support Operations Analysts

Customer Support Leads

Client Success Managers

High-Volume Dispatchers

Handoff Coordinators

Compliance Officers

📈

Support Operations Analysts

You're reviewing support metrics across multiple communication channels but your tracking sheet only updates when someone manually exports logs, so the resolution counts you're optimising against are always a few hours behind — with this integration, every new ticket lands in your sheets instantly and your data stays current.

⚡

Customer Support Leads

You need to act fast on urgent client inquiries arriving via phone and SMS, but tickets get buried in your queue before agents notice them, leaving high-priority callers waiting too long — automating both apps means every incoming call creates a ticket instantly and notifies your team without delay.

🤝

Client Success Managers

You answer to key accounts who expect rapid follow-ups on every reported issue, but manual ticket logging causes missed updates that frustrate stakeholders — connecting these apps means every interaction is logged immediately so you can show transparent progress during client reviews.

📊

High-Volume Dispatchers

The volume of incoming customer messages and support calls is too high for anyone to keep up by hand, leading to a backlog of unrecorded inquiries and frustrated customers — automating both apps means every text and call generates a ticket automatically without manual data entry.

🔄

Handoff Coordinators

You own the technical triage step and depend on communication logs to understand what customers reported, but missing context forces you to chase down details from past calls — this integration means every ticket comes attached with complete Twilio call records and transcripts right away.

📋

Compliance Officers

You need a reliable history of all customer interactions for quality audits, but manual record-keeping keeps finding gaps where calls or messages were forgotten — automating both apps means every message and ticket is logged permanently with zero omissions.

Try This Integration – No Code Needed

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Why choose Integrately to automate Twilio + Zendesk

Build and manage your Twilio + Zendesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

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Connect Twilio + Zendesk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.

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Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.

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Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.

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How to connect Twilio with your apps: Top 9 Twilio integrations in 2025

Improve workflow efficiency and optimize communication with the top 19 Twilio integrations. Enhance your business processes seamlessly.

How to easily connect Zendesk with your apps: 19 must-have Zendesk integrations

Synchronize teams and deliver exceptional customer service with top 10 Zendesk integrations. Enhance your business operations effectively.

Frequently Asked Questions

How do I connect Twilio to Zendesk?

You can connect Twilio to Zendesk in 1 click using ready workflows on Integrately, or ask Integrately AI to build the automation. It links Twilio and Zendesk alongside tools like Slack, Salesforce, HubSpot, and Google Sheets without any coding.

Can I automatically create a Zendesk ticket when a Twilio message is received?

Can I connect Twilio, Zendesk, and Slack?

What is a good Zapier alternative for Twilio and Zendesk?

How do call recordings in Twilio update Zendesk tickets?

Can solved Zendesk tickets trigger actions in Twilio?

How do I automate Twilio and Zendesk without coding?

Is the Twilio and Zendesk integration free?

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Want to automate something else in your workflow?

You Can Also Connect Twilio or Zendesk With 1500+ Other Apps

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Twilio + Zendesk Integration

Integrate Twilio to Zendesk in one click, or tell Integrately AI how you want each ticket handled. Capture message details, create support tickets, log call updates, and alert your support team automatically.

Trusted by experts at...

Ready Workflows for Twilio + Zendesk Integration

Create tickets from incoming texts, update customer records, log call details, and alert your support team, all in just one click.

Send Twilio sms for new Zendesk ticket

Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your Twilio + Zendesk flow

Send support data to your CRM, track issues in project tools, and keep team channels updated. Pick a combination and activate it in one click.

Supported triggers and actions for Twilio and Zendesk

Mix and match to build the exact automation you need

What can you automate with Twilio + Zendesk?

Streamline your customer communications and support ticketing with powerful automated workflows designed for efficiency.

Who is Twilio + Zendesk integration for?

Support teams, operations managers, and customer success leaders rely on Twilio and Zendesk automation to eliminate manual ticket creation and streamline communications.

Did you know?

Our team can create automations for you... At no extra cost!

Why choose Integrately to automate Twilio + Zendesk

Build and manage your Twilio + Zendesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

How Integrately Works?

Trusted by 42,000+ Customers

Related Posts

How to connect Twilio with your apps: Top 9 Twilio integrations in 2025

How to easily connect Zendesk with your apps: 19 must-have Zendesk integrations

Frequently Asked Questions

Want to automate something else in your workflow?

You Can Also Connect Twilio or Zendesk With 1500+ Other Apps

Automate Your Tedious Tasks
With A Single Click

It's so easy a caveman could do it.

Twilio + Zendesk Integration

Integrate Twilio to Zendesk in one click, or tell Integrately AI how you want each ticket handled. Capture message details, create support tickets, log call updates, and alert your support team automatically.

Trusted by experts at...

Ready Workflows for Twilio + Zendesk Integration

Create tickets from incoming texts, update customer records, log call details, and alert your support team, all in just one click.

Send Twilio sms for new Zendesk ticket

Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your Twilio + Zendesk flow

Send support data to your CRM, track issues in project tools, and keep team channels updated. Pick a combination and activate it in one click.

Supported triggers and actions for Twilio and Zendesk

Mix and match to build the exact automation you need

What can you automate with Twilio + Zendesk?

Streamline your customer communications and support ticketing with powerful automated workflows designed for efficiency.

Who is Twilio + Zendesk integration for?

Support teams, operations managers, and customer success leaders rely on Twilio and Zendesk automation to eliminate manual ticket creation and streamline communications.

Did you know?

Our team can create automations for you... At no extra cost!

Why choose Integrately to automate Twilio + Zendesk

Build and manage your Twilio + Zendesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

How Integrately Works?

Trusted by 42,000+ Customers

Related Posts

How to connect Twilio with your apps: Top 9 Twilio integrations in 2025

How to easily connect Zendesk with your apps: 19 must-have Zendesk integrations

Frequently Asked Questions

Want to automate something else in your workflow?

You Can Also Connect Twilio or Zendesk With 1500+ Other Apps

Automate Your Tedious Tasks With A Single Click

It's so easy a caveman could do it.

Automate Your Tedious Tasks
With A Single Click