Zendesk Sell + Twilio Integration

Integrate Twilio to Zendesk Sell in one click, or tell Integrately AI how you want each lead handled. Receive incoming messages, create or update leads and deals, log call details, and trigger team alerts automatically.

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1.
  • Zendesk Sell
    Deal is created in Zendesk Sell
  • Zendesk Sell
    Deal stage is changed in Zendesk Sell
  • Zendesk Sell
    Deal is updated in Zendesk Sell
  • Zendesk Sell
    Contact is created in Zendesk Sell
  • Zendesk Sell
    Contact is updated in Zendesk Sell
  • Zendesk Sell
    Task is created in Zendesk Sell
  • Zendesk Sell
    Lead is created in Zendesk Sell
  • Zendesk Sell
    Lead is updated in Zendesk Sell
  • Zendesk Sell
    Note is created in Zendesk Sell
  • Zendesk Sell
    Product is created in Zendesk Sell
  • Twilio
    Message is received in Twilio Instant
  • Twilio
    SMS is received/sent in Twilio
  • Twilio
    Recording is available in Twilio
  • Twilio
    Call status is changed in Twilio
  • Twilio
    Call is finished in Twilio
  • Twilio
    Phone number is added in Twilio
  • Twilio
    Transcription is available in Twilio
Arrow Right
2.
  • Zendesk Sell
    Create lead in Zendesk Sell
  • Zendesk Sell
    Update lead in Zendesk Sell
  • Zendesk Sell
    Search lead in Zendesk Sell
  • Zendesk Sell
    Create person in Zendesk Sell
  • Zendesk Sell
    Update person in Zendesk Sell
  • Zendesk Sell
    Search contact in Zendesk Sell
  • Zendesk Sell
    Create deal in Zendesk Sell
  • Zendesk Sell
    Search deal in Zendesk Sell
  • Zendesk Sell
    Update deal in Zendesk Sell
  • Zendesk Sell
    Create company in Zendesk Sell
  • Zendesk Sell
    Update company in Zendesk Sell
  • Zendesk Sell
    Search company in Zendesk Sell
  • Zendesk Sell
    Create sequence enrollment in Zendesk Sell
  • Zendesk Sell
    Search sequence in Zendesk Sell
  • Zendesk Sell
    Search user in Zendesk Sell
  • Zendesk Sell
    Create task in Zendesk Sell
  • Zendesk Sell
    Update task in Zendesk Sell
  • Zendesk Sell
    Create note in Zendesk Sell
  • Zendesk Sell
    Create product in Zendesk Sell
  • Zendesk Sell
    Update product in Zendesk Sell
  • Zendesk Sell
    Search products in Zendesk Sell
  • Zendesk Sell
    Search deal sources in Zendesk Sell
  • Zendesk Sell
    Search lead sources in Zendesk Sell
  • Zendesk Sell
    Get Deal By Id in Zendesk Sell
  • Zendesk Sell
    Get Contact/Company By Id in Zendesk Sell
  • Twilio
    Get message media by id in Twilio
  • Twilio
    Get message medias in Twilio
  • Twilio
    Send WhatsApp template message in Twilio
  • Twilio
    Send SMS in Twilio
  • Twilio
    Send WhatsApp message in Twilio
  • Twilio
    Call phone in Twilio
  • Twilio
    Get call details by id in Twilio

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Ready Workflows Ready Workflows for Twilio + Zendesk Sell Integration

Capture incoming messages, create leads, update deals, log call details, and notify your sales team, all in just one click.

Most popular automationsmost-popular-automations
Zendesk Sell + Twilio Integration

Send Twilio sms for new Zendesk Sell task

With this Zendesk Sell - Twilio integration, whenever a new task is created in Zendesk Sell, sms will be sent via Twilio. This ensures that everyone is kept up to date on the latest developments and can take appropriate action.

Plus, you can customize the sms that is sent, so you can include any relevant information, like deadlines or assigned team members. As a result, this integration will help to improve communication and collaboration within your team, making it easier to get work done.
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Zendesk Sell + Twilio Integration

Send Twilio sms for new Zendesk Sell deal

Whenever a new deal is created in your Zendesk Sell, you'll want to communicate with your team to make sure everyone is on the same page. Sending Twilio sms ensures that everyone knows about the new deal and can provide input on the best way to move forward.

This not only keeps your team informed, but also allows you to gain valuable feedback that can help you close more deals. In short, this Zendesk Sell - Twilio integration is essential for any business to stay organized and ensure that the team is always aware of new deals.
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Zendesk Sell + Twilio Integration

Send Twilio sms for new Zendesk Sell contact

Anytime a new contact is added to your Zendesk Sell, automatically send them a sms through Twilio letting them know you're excited to work with them. This is a great way to stay top of mind and build relationships with your new contacts.

Furthermore, with this Zendesk Sell - Twilio integration, you can rest assured that your new contact will always receive any important information they may need, such as next steps or deadlines in a timely manner, without any extra effort on your part.

Plus, integration is a great way to save time and increase efficiency in your workflow. So why not give it a try? You might be surprised at how easy and helpful it can be!
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Connect more apps to your Twilio + Zendesk Sell flow

Route communication data into your CRM, calendar, or support systems, alert your team, and schedule follow-ups. Pick a combination and activate it in one click.

Zendesk Sell
Twilio
+
SalesforceSalesforce (4)
+
HubspotHubspot (4)
+
CalendlyCalendly (4)
+
MailchimpMailchimp (4)
+
SlackSlack (4)
+
Google CalendarGoogle Calendar (4)
T
S
Z
Create a Salesforce lead when an SMS is received in Twilio, and update the matching record in Zendesk Sell
Incoming SMS messages instantly generate leads in both Salesforce and Zendesk Sell without manual data entry.
T
Z
S
When a call is finished in Twilio, log the call details in Zendesk Sell and create a follow-up task in Salesforce
Completed phone calls automatically generate Zendesk Sell notes and Salesforce tasks so sales reps never miss follow-ups.
Z
T
S
When a Zendesk Sell lead is created, send an SMS message in Twilio and update the lead status in Salesforce
New leads in Zendesk Sell trigger an instant Twilio SMS outreach and update Salesforce records automatically.
Z
T
S
When a Zendesk Sell deal stage is changed, send a WhatsApp message in Twilio and update Salesforce
Deal progression in Zendesk Sell triggers automated WhatsApp notifications in Twilio and updates pipeline stages in Salesforce.

Supported triggers and actions for Zendesk Sell and Twilio

Mix and match to build the exact automation you need

Zendesk Sell
Zendesk Sell Triggers & Actions
Deal is created in Zendesk Sell
Triggers the automation when a deal is created
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Deal stage is changed in Zendesk Sell
Triggers the automation when the deal stage is changed
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Deal is updated in Zendesk Sell
Triggers the automation when a deal is updated
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Contact is created in Zendesk Sell
Triggers the automation when a new contact is created
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Contact is updated in Zendesk Sell
Triggers the automation when a contact is updated
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Task is created in Zendesk Sell
Triggers the automation when a new task is created
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Lead is created in Zendesk Sell
Triggers the automation when a new lead is created
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Lead is updated in Zendesk Sell
Triggers the automation when the lead information is updated
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Note is created in Zendesk Sell
Triggers the automation when a new note is created
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Product is created in Zendesk Sell
Triggers the automation when a new product is created
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Create lead in Zendesk Sell
Generates new leads for potential customers
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Update lead in Zendesk Sell
Updates the lead information
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Search lead in Zendesk Sell
Retrieves information for a particular lead
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Create person in Zendesk Sell
Generates a new person
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Update person in Zendesk Sell
Updates the information of a person
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Search contact in Zendesk Sell
Finds and retrieves contact information
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Create deal in Zendesk Sell
Generates a new deal with
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Search deal in Zendesk Sell
Retrieves and find a deal
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Update deal in Zendesk Sell
Updates deal information based on new criteria or changes
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Create company in Zendesk Sell
Generates a new company profile with given details
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Update company in Zendesk Sell
Updates company information
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Search company in Zendesk Sell
Finds information about a company
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Create sequence enrollment in Zendesk Sell
Enrolls a contact into a sequence
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Search sequence in Zendesk Sell
Searches for a sequence
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Search user in Zendesk Sell
Searches for a user
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Create task in Zendesk Sell
Creates a new task
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Update task in Zendesk Sell
Updates the task with new information or changes
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Create note in Zendesk Sell
Creates a new note in the particular format
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Create product in Zendesk Sell
Generates and launch new products
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Update product in Zendesk Sell
Updates product information
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Search products in Zendesk Sell
Searches for products
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Search deal sources in Zendesk Sell
Scan and retrieve the source of a particular deal
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Search lead sources in Zendesk Sell
Searches for lead sources
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Get Deal By Id in Zendesk Sell
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Get Contact/Company By Id in Zendesk Sell
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Twilio
Twilio Triggers & Actions
Instant
Message is received in Twilio
Triggers the automation when a new message (SMS/MMS) is received
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SMS is received/sent in Twilio
Triggers the automation when a new text message is received/sent
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Recording is available in Twilio
Triggers the automation when a recording is available
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Call status is changed in Twilio
Triggers the automation when call details are modified
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Call is finished in Twilio
Triggers the automation when a call is finished
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Phone number is added in Twilio
Triggers the automation when a phone number is added
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Transcription is available in Twilio
Triggers the automation when a transcription is available
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Get message media by id in Twilio
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Get message medias in Twilio
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Send WhatsApp template message in Twilio
Sends a message using a predefined template on WhatsApp
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Send SMS in Twilio
Sends a text message to particular recipients
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Send WhatsApp message in Twilio
Sends a message via whatsapp
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Call phone in Twilio
Initiates a phone call to a phone number
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Get call details by id in Twilio
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What can you automate with Twilio + Zendesk Sell?

Streamline your communication channels and sales pipeline with automated workflows built for modern revenue teams.

What you can automate?
📞
Auto-create leads from incoming messages
Turn every inbound SMS or WhatsApp message received in Twilio into a brand-new lead in Zendesk Sell without manual data entry.
📝
Capture full call details and transcripts
Record conversation summaries, call durations, and available transcriptions from Twilio directly into Zendesk Sell notes.
💬
Trigger instant automated text responses
Send immediate SMS or WhatsApp messages via Twilio the moment a new contact or deal is created in Zendesk Sell.
🔀
Route communications based on deal stages
Send specific Twilio message templates or WhatsApp updates whenever a deal stage changes in Zendesk Sell.
🔄
Keep pipeline data synchronized in real time
Update Zendesk Sell deal records and contact properties automatically whenever call statuses or phone numbers change in Twilio.
⏱️
Create follow-up tasks instantly
Generate new tasks in Zendesk Sell as soon as a phone call is finished in Twilio to ensure prompt deal progression.
🔔
Notify teams of critical communication updates
Alert sales reps and managers the moment important call recordings or transcriptions become available in Twilio.
🔌
Extend your workflow to team channels
Connect your Twilio and Zendesk Sell automation with Slack to broadcast deal wins and inbound message alerts to your entire team.
And much more...

Who is Twilio + Zendesk Sell integration for?

Teams managing inbound communications and sales pipelines benefit from synchronized contact records, automated text outreach, and instant deal updates.

Sales operations managers
Sales operations managers
Inbound sales reps
Inbound sales reps
Account executives
Account executives
Customer success leads
Customer success leads
Business development reps
Business development reps
Revenue operations specialists
Revenue operations specialists
📈
Sales operations managers
You're reviewing pipeline reports but your CRM data only updates when reps manually log calls and texts, so the conversion metrics you're optimising against are always outdated — automating both apps means every incoming SMS and finished call populates Zendesk Sell instantly and your pipeline numbers stay current.
Inbound sales reps
You need to respond to inbound leads within minutes, but you find out about new SMS inquiries hours later when checking mobile devices — connecting these apps means every inbound message creates a Zendesk Sell lead immediately and you can engage prospects right away.
🤝
Account executives
You answer to clients who want immediate progress updates after phone calls, but conversation notes get lost between communication tools and your CRM — this integration means every finished call logs its details into Zendesk Sell automatically and your client history remains complete.
📊
Customer success leads
The volume of client calls and text messages is too high for anyone to keep up by hand, leading to missed follow-up tasks and forgotten customer queries — automating both apps means every interaction triggers structured tasks in Zendesk Sell and nothing slips through the cracks.
🎯
Business development reps
You own the initial outreach stage and depend on inbound leads being captured accurately from telecommunication channels before you can start prospecting — connecting these apps means every Twilio message becomes a clean Zendesk Sell lead the second it arrives.
🔍
Revenue operations specialists
You need a reliable history of all customer touchpoints across calls and messaging platforms, but you keep finding gaps in deal timelines and missing interaction records — automating both apps means every communication event is logged in Zendesk Sell and audit trails stay airtight.
Our team

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Why choose Integrately to automate Zendesk Sell + Twilio

Build and manage your Zendesk Sell + Twilio automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Zendesk Sell + Twilio with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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How Integrately Works?

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2
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Automation is ready
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Frequently Asked Questions

How do I connect Twilio to Zendesk Sell?
Frequently Asked Questions
You can connect Twilio to Zendesk Sell in 1-click using ready templates on Integrately, or ask Integrately AI to build your custom workflow. It connects seamlessly with Salesforce, Hubspot, and Slack for complete multi-step automation.
Can I automatically create a Zendesk Sell lead when an SMS is received in Twilio?
Frequently Asked Questions
Can I connect Twilio, Zendesk Sell, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Twilio and Zendesk Sell?
Frequently Asked Questions
How do I log Twilio call recordings and transcripts in Zendesk Sell?
Frequently Asked Questions
Can I update Zendesk Sell deals when Twilio call statuses change?
Frequently Asked Questions
Do I need coding skills to automate Twilio and Zendesk Sell?
Frequently Asked Questions
Is the Twilio and Zendesk Sell integration free?
Frequently Asked Questions
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