Zoho Cliq + Twilio Integration

Integrate Twilio to Zoho Cliq in one click, or tell Integrately AI how you want each message handled. Receive incoming SMS notifications, alert your support team, broadcast status updates, and track communication records instantly.

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1.
  • Twilio
    Message is received in Twilio Instant
  • Twilio
    SMS is received/sent in Twilio
  • Twilio
    Recording is available in Twilio
  • Twilio
    Call status is changed in Twilio
  • Twilio
    Call is finished in Twilio
  • Twilio
    Phone number is added in Twilio
  • Twilio
    Transcription is available in Twilio
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2.
  • Zoho Cliq
    Send direct message in Zoho Cliq
  • Zoho Cliq
    Send channel message in Zoho Cliq
  • Zoho Cliq
    Broadcast a bot message in Zoho Cliq
  • Twilio
    Get message media by id in Twilio
  • Twilio
    Get message medias in Twilio
  • Twilio
    Send WhatsApp template message in Twilio
  • Twilio
    Send SMS in Twilio
  • Twilio
    Send WhatsApp message in Twilio
  • Twilio
    Call phone in Twilio
  • Twilio
    Get call details by id in Twilio

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Ready Workflows Ready Workflows for Twilio + Zoho Cliq Integration

Receive incoming SMS notifications, alert your support team, broadcast status updates, and track communication records, all in just one click.

Most popular automationsmost-popular-automations
Twilio + Zoho Cliq Integration

Send message from Zoho Cliq for new sms received in Twilio

There are many reasons why you would want to send an message in Zoho Cliq when a text message is received in Twilio.

Perhaps you want to respond to the customer quickly and don't have time to type out a response on your phone. Maybe you want to keep all customer communication in one place, or perhaps you just want an extra layer of security by sending confidential information via message instead of sms.

No matter what your reason, setting up message notifications for incoming sms is easy and can be done in just a few minutes. Give it a try today!
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Connect more apps to your Twilio + Zoho Cliq flow

Capture incoming customer messages, update your CRM and records, alert your team, and trigger automated follow-ups across your entire stack. Pick a combination and activate it in one click.

Zoho Cliq
Twilio
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SalesforceSalesforce (6)
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HubSpotHubSpot (6)
+
CalendlyCalendly (5)
+
SlackSlack (5)
+
GmailGmail (5)
+
Google SheetsGoogle Sheets (5)
T
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When an SMS is received in Twilio, create a Salesforce task, and send a direct message in Zoho Cliq
Incoming Twilio SMS messages immediately generate a Salesforce task and notify your team via Zoho Cliq direct message, ensuring zero delay in lead follow-up.
T
S
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When a call is finished in Twilio, create a Salesforce lead, and send a channel message in Zoho Cliq
Completed phone calls automatically create a new Salesforce lead and post a summary alert in your Zoho Cliq channel.
S
T
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When a Salesforce contact is created, send an SMS in Twilio, and broadcast a bot message in Zoho Cliq
New Salesforce contacts trigger an instant Twilio SMS welcome text while broadcasting a bot alert in Zoho Cliq.
T
S
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When a Twilio recording is available, create a Salesforce note, and send a channel message in Zoho Cliq
Call recordings are logged directly into Salesforce notes and announced in your Zoho Cliq channel the moment they finish processing.
T
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If an incoming Twilio SMS contains support, create a high-priority Salesforce case and send a direct message in Zoho Cliq
Support-related SMS messages automatically generate urgent Salesforce cases and notify the support lead on Zoho Cliq.
T
S
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Use Claude to summarise every Twilio transcription, create a Salesforce task, and broadcast a bot message in Zoho Cliq
Claude generates a concise summary of every Twilio transcription before creating a Salesforce task and broadcasting an update in Zoho Cliq.

Supported triggers and actions for Zoho Cliq and Twilio

Mix and match to build the exact automation you need

Zoho Cliq
Zoho Cliq Triggers & Actions
No trigger is available
Send direct message in Zoho Cliq
Sends a private message to a recipient
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Send channel message in Zoho Cliq
Sends a message to a channel
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Broadcast a bot message in Zoho Cliq
Sends a pre-determined message to multiple recipients via a bot
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Twilio
Twilio Triggers & Actions
Instant
Message is received in Twilio
Triggers the automation when a new message (SMS/MMS) is received
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SMS is received/sent in Twilio
Triggers the automation when a new text message is received/sent
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Recording is available in Twilio
Triggers the automation when a recording is available
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Call status is changed in Twilio
Triggers the automation when call details are modified
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Call is finished in Twilio
Triggers the automation when a call is finished
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Phone number is added in Twilio
Triggers the automation when a phone number is added
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Transcription is available in Twilio
Triggers the automation when a transcription is available
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Get message media by id in Twilio
Try it →
Get message medias in Twilio
Try it →
Send WhatsApp template message in Twilio
Sends a message using a predefined template on WhatsApp
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Send SMS in Twilio
Sends a text message to particular recipients
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Send WhatsApp message in Twilio
Sends a message via whatsapp
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Call phone in Twilio
Initiates a phone call to a phone number
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Get call details by id in Twilio
Try it →

What can you automate with Twilio + Zoho Cliq?

Streamline your communication pipelines by connecting automated messaging triggers directly to team collaboration and record-keeping workflows.

What you can automate?
💬
Send automated Zoho Cliq messages on inbound Twilio SMS
Instantly broadcast incoming customer text messages into dedicated Zoho Cliq channels so your entire team stays informed of new inbound inquiries without checking multiple apps.
📋
Capture every submitted field and call metadata
Map complete message text, sender phone numbers, call durations, and recording URLs directly into your destination app instead of just basic notifications.
🚨
Notify the right team member the moment interactions occur
Route specific customer texts and finished call alerts directly to designated staff members through automated direct messages.
🔀
Route workflows based on message content or keywords
Evaluate incoming text content to trigger different actions or notify specialized departments depending on what the customer submitted.
🔄
Keep records updated as call and message status changes
Automatically track call status transitions and transcription availability to ensure your operational logs remain accurate and up to date.
✨
Add or update records instead of creating duplicates
Sync customer phone interactions cleanly by matching existing profiles before creating new entries in your database.
📞
Handle call completion and transcription events
Trigger automated follow-up steps the exact second a phone call finishes or when a call transcription is fully processed.
🔌
Extend communication flows to Google Sheets and CRMs
Log Twilio conversation metrics and call notes directly into Google Sheets or your CRM for comprehensive reporting.
And much more...

Who is Twilio + Zoho Cliq integration for?

Teams managing customer communications and phone interactions rely on this integration to streamline workflows, eliminate manual logging, and keep team collaboration channels instantly updated.

Performance analysts
Performance analysts
Support supervisors
Support supervisors
Client success managers
Client success managers
Operations leads
Operations leads
Sales representatives
Sales representatives
Quality assurance managers
Quality assurance managers
📈
Performance analysts
You're tracking daily call and message metrics but your communication logs only update when someone manually compiles reports, so the conversation counts you're reviewing are always hours behind — with this integration, every completed call and SMS lands in your tracking sheets instantly and your data stays current.
🎧
Support supervisors
You manage inbound customer text inquiries and phone calls but urgent tickets sit unattended while agents manually copy details into team chats, leaving clients waiting too long for help — automating both apps means every incoming SMS and finished call triggers instant team notifications so support tickets are handled immediately.
🤝
Client success managers
You answer to external clients who want immediate status updates on their support requests and check-in calls, but manual logging creates frustrating delays — connecting these apps means every customer interaction is logged and announced in your communication channels instantly.
⚡
Operations leads
Your high-volume messaging and phone channels generate hundreds of daily records that overwhelm manual data entry workflows and lead to missed follow-ups — integrating these apps means every message and call detail flows straight to your destination app automatically without human bottlenecks.
💼
Sales representatives
You depend on inbound lead phone calls and text inquiries being handed over quickly so you can pitch prospects before they go cold, but delays in notification cause missed deals — with this integration, every new SMS and finished call instantly dispatches a direct message to your chat window.
🛡️
Quality assurance managers
You need a complete, reliable history of all call recordings, transcriptions, and customer messages for compliance audits, but manual archiving leaves dangerous gaps in your records — automating both apps means every interaction is systematically captured and stored.
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Why choose Integrately to automate Zoho Cliq + Twilio

Build and manage your Zoho Cliq + Twilio automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Zoho Cliq + Twilio with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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How Integrately Works?

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Frequently Asked Questions

How do I connect Twilio to Zoho Cliq?
Frequently Asked Questions
You can connect Twilio to Zoho Cliq in 1-click using ready-made templates on Integrately. Select your trigger event in Twilio, map your Zoho Cliq action, and let Integrately AI handle the setup.
Can I automatically send a Zoho Cliq message when a Twilio SMS is received?
Frequently Asked Questions
Can I connect Twilio, Zoho Cliq, and Salesforce?
Frequently Asked Questions
What is a good Zapier alternative for Twilio and Zoho Cliq?
Frequently Asked Questions
How does Twilio handle incoming SMS triggers in this integration?
Frequently Asked Questions
Can Zoho Cliq send direct messages and channel broadcasts?
Frequently Asked Questions
Do I need coding skills to automate Twilio and Zoho Cliq?
Frequently Asked Questions
Is the Twilio and Zoho Cliq integration free?
Frequently Asked Questions
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