Create Zoho CRM module for new sms received in Twilio
Twilio + Zoho CRM Integration
Zoho CRM + Twilio Integration
Integrate Twilio to Zoho CRM in one click, or tell Integrately AI how you want each lead handled. Log incoming messages, create and update records, alert your team, and trigger follow-ups automatically.
Free forever.Use premium features free for 14 days.1.
Contact is created in Zoho CRM- Contact is updated in Zoho CRM
- Module entry is created/updated in Zoho CRM Instant
- Module entry is updated in Zoho CRM Instant
- Module entry is added in Zoho CRM Instant
- Lead is created in Zoho CRM
- Lead is updated in Zoho CRM
- User is created in Zoho CRM
Message is received in Twilio Instant- SMS is received/sent in Twilio
- Recording is available in Twilio
- Call status is changed in Twilio
- Call is finished in Twilio
- Phone number is added in Twilio
- Transcription is available in Twilio
2.
- Create or Update Lead in Zoho CRM
- Add attachment in Zoho CRM
- Create module entry in Zoho CRM
- Create or Update Module Entry in Zoho CRM
- Update module entry in Zoho CRM
- Search module entry in Zoho CRM
- Get module entry by Id in Zoho CRM
- Create or Update Contact in Zoho CRM
- Search contact in Zoho CRM
- Convert lead in Zoho CRM
- Search lead in Zoho CRM
- Add note to module entry in Zoho CRM
- Add tag in Zoho CRM
- Get message media by id in Twilio
- Send WhatsApp template message in Twilio
- Get message medias in Twilio
- Send SMS in Twilio
- Send WhatsApp message in Twilio
- Call phone in Twilio
- Get call details by id in Twilio
Trusted by experts at...
Ready Workflows for Twilio + Zoho CRM Integration
Capture incoming messages, create leads, keep records updated, alert your team, and send follow-ups, all in just one click.
Most popular automations
Send Twilio sms for new Zoho CRM contact
Anytime a new contact is added to your Zoho CRM, automatically send them a sms through Twilio letting them know you're excited to work with them. This is a great way to stay top of mind and build relationships with your new contacts.
Furthermore, with this Zoho CRM - Twilio integration, you can rest assured that your new contact will always receive any important information they may need, such as next steps or deadlines in a timely manner, without any extra effort on your part.
Plus, integration is a great way to save time and increase efficiency in your workflow. So why not give it a try? You might be surprised at how easy and helpful it can be!
See moreFurthermore, with this Zoho CRM - Twilio integration, you can rest assured that your new contact will always receive any important information they may need, such as next steps or deadlines in a timely manner, without any extra effort on your part.
Plus, integration is a great way to save time and increase efficiency in your workflow. So why not give it a try? You might be surprised at how easy and helpful it can be!
Send Twilio sms for updated Zoho CRM module
Zoho CRM + Twilio Integration
When Contact is created in ZohoCRM > Send SMS in Twilio > Create module entry in ZohoCRM
When a new Contact is created in ZohoCRM, Send SMS in Twilio and Create module entry in ZohoCRM
When Module entry is added in Zoho CRM > Send SMS in Twilio > Send SMS in Twilio
Zoho CRM + Twilio Integration
When Module entry is created/updated in Zoho CRM > Check any condition > Send WhatsApp message from Twilio
Zoho CRM + Twilio Integration
When Module entry is added in Zoho CRM > Check any condition > Send WhatsApp message from Twilio
Zoho CRM + Twilio Integration
When Module entry is updated in Zoho CRM > Check any condition > Send SMS in Twilio
Zoho CRM + Twilio Integration
When Module entry is updated in Zoho CRM > Check any condition > Send WhatsApp message in Twilio
Zoho CRM + Twilio Integration
Send Twilio sms for new Zoho CRM module
Automatically sending a Twilio sms whenever a new Zoho CRM module is created helps to ensure that you never miss an important update. Using this Zoho CRM - Twilio integration, you can be confident that you will always be kept in the loop.
Furthermore, it saves you the hassle of manually checking for new updates. As a result, automatically sending a Twilio sms for every new Zoho CRM module is an essential way to stay on top of your work.
See moreFurthermore, it saves you the hassle of manually checking for new updates. As a result, automatically sending a Twilio sms for every new Zoho CRM module is an essential way to stay on top of your work.
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Got a different automation in mind? Describe it and let Integrately AI build it for you.
Connect more apps to your Twilio + Zoho CRM flow
Connect your communication data to email, calendar, messaging, and finance tools to keep your pipeline moving. Pick a combination and activate it in one click.
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Gmail (5)
Gmail (5) +
Calendly (4)
Calendly (4) +
Slack (4)
Slack (4) +
Mailchimp (3)
Mailchimp (3) +
Stripe (3)
Stripe (3) +
Google Sheets (4)
Google Sheets (4) T
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Send an email in Gmail when an SMS is received in Twilio, and create a contact in Zoho CRM.
Incoming SMS messages generate a Gmail notification and create a Zoho CRM contact instantly, keeping your communication and records aligned.
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Send a confirmation email in Gmail when a call is finished in Twilio, and add a note to module entry in Zoho CRM.
Completed calls trigger a follow-up email in Gmail and log a detailed note in Zoho CRM so your communication history stays complete.
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When a contact is created in Zoho CRM, send an SMS in Twilio and email the welcome details in Gmail.
New CRM contacts receive an immediate welcome SMS via Twilio and an introduction email through Gmail without manual intervention.
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If an SMS is received in Twilio with urgent status, send an alert email in Gmail and create a lead in Zoho CRM.
Urgent customer texts trigger priority Gmail alerts and create new Zoho CRM leads immediately so sales can respond fast.
T
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Use Claude to summarise every message received in Twilio, send the summary in Gmail, and update the lead in Zoho CRM.
AI analyses incoming Twilio messages, emailing concise briefs via Gmail and updating Zoho CRM lead records automatically.
Supported triggers and actions for Zoho CRM and Twilio
Mix and match to build the exact automation you need
Zoho CRM Triggers & Actions
Instant
Module entry is created/updated in Zoho CRM
Triggers the automation when a module entry is created or updated
Try it → Instant
Module entry is updated in Zoho CRM
Triggers the automation when any module entry is modified
Try it → Instant
Module entry is added in Zoho CRM
Triggers the automation when a new entry is added to a module
Try it → Twilio Triggers & Actions
Instant
Message is received in Twilio
Triggers the automation when a new message (SMS/MMS) is received
Try it → SMS is received/sent in Twilio
Triggers the automation when a new text message is received/sent
Try it → Transcription is available in Twilio
Triggers the automation when a transcription is available
Try it → What can you automate with Twilio + Zoho CRM?
Streamline communication workflows by connecting every call, text, and message directly to your contact records.
🔄
Sync inbound SMS directly into CRM leads
Every incoming text message in Twilio automatically creates or updates a lead record in Zoho CRM, ensuring no potential customer is ever overlooked.
📝
Capture full call details and transcripts
Map completed call recordings, transcriptions, and status changes from Twilio straight into detailed notes within Zoho CRM module entries.
🔔
Alert your team instantly on new messages
Notify relevant staff members the moment an important customer message arrives in Twilio or a new contact is registered in Zoho CRM.
🔀
Route communications based on submitted criteria
Trigger different follow-up actions and update specific lead fields in Zoho CRM depending on keywords found in incoming Twilio SMS texts.
⏱️
Keep contact records updated in real time
Ensure your CRM database reflects the most recent communication timestamps, call outcomes, and phone numbers without manual data entry.
🔍
Prevent duplicate records with smart matching
Search existing contacts before creating new entries, updating current Zoho CRM profiles when returning callers or texters reach out.
💳
Manage billing and payment notifications
Connect payment events and subscription statuses to update customer accounts and trigger automated follow-up communications.
📊
Extend your workflow to external spreadsheets
Log all communication activity and CRM updates into Google Sheets simultaneously for comprehensive team reporting and analysis.
And much more...
Who is Twilio + Zoho CRM integration for?
Teams handling high volumes of customer communications and CRM data rely on automated syncs to eliminate manual tracking and maintain accurate records.
Sales managers
Customer support leads
Account executives
Operations directors
Business development reps
CRM administrators
📈
Sales managers
You're reviewing conversion metrics and lead follow-up times, but your CRM records only update when someone manually logs calls and texts, so your pipeline reports are always hours behind — this integration means every inbound interaction lands in Zoho CRM instantly and your tracking stays current.
⚡
Customer support leads
You need to respond to urgent client inquiries fast, but missed text notifications leave tickets sitting unassigned in Twilio, so customers experience frustrating delays — automating both apps means every incoming message creates a contact and alerts your team right away.
🤝
Account executives
You answer to clients who expect immediate follow-ups after scheduled calls, but copying call summaries from Twilio into Zoho CRM takes hours, so your updates are always delayed — connecting these apps means call notes sync automatically and client reporting is always ready.
📊
Operations directors
The volume of inbound SMS and phone logs is too high for your staff to keep up by hand, leading to missing contact data and broken follow-up chains, so pipeline visibility suffers — with this integration, every communication channel flows directly into your CRM database without manual errors.
🎯
Business development reps
You depend on inbound leads from marketing campaigns to start outreach, but delayed handoffs between communication tools and Zoho CRM cost you valuable response time, so conversion rates drop — automating this workflow means new leads appear in your pipeline the second they text or call.
🗂️
CRM administrators
You need a reliable history of customer interactions, but manual logging leaves frustrating gaps in contact timelines and communication records, so historical audits fail — this integration means every call and text is captured accurately in Zoho CRM with zero missing records.
Did you know?
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Why choose Integrately to automate Zoho CRM + Twilio
Build and manage your Zoho CRM + Twilio automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Zoho CRM + Twilio with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
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Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
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Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
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Frequently Asked Questions
How do I connect Twilio to Zoho CRM?
You can connect Twilio to Zoho CRM in 1 click using ready templates on Integrately, or ask Integrately AI to build the workflow and map your fields. It connects smoothly with Gmail, Slack, and 1,500+ other apps.
Can I automatically create Zoho CRM leads from incoming Twilio SMS messages?
Can I connect Twilio, Zoho CRM, and Slack?
What is a good Zapier alternative for Twilio and Zoho CRM?
How does Twilio data trigger updates in Zoho CRM?
Can I update existing Zoho CRM contacts when a Twilio call finishes?
Do I need coding skills to automate Twilio and Zoho CRM?
Is the Twilio and Zoho CRM integration free?
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