Zoho Desk + Twilio Integration

Integrate Twilio to Zoho Desk in one click, or tell Integrately AI how you want each ticket handled. Capture message details, create tickets, update records, and alert your support team automatically.

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1.
  • Zoho Desk
    Ticket is created in Zoho Desk Instant
  • Zoho Desk
    Ticket is updated in Zoho Desk Instant
  • Zoho Desk
    Account is created in Zoho Desk Instant
  • Zoho Desk
    Agent is created in Zoho Desk Instant
  • Zoho Desk
    Message is created in Zoho Desk Instant
  • Zoho Desk
    Comment is created in Zoho Desk Instant
  • Zoho Desk
    Contact is created in Zoho Desk Instant
  • Zoho Desk
    Attachment is added in Zoho Desk Instant
  • Twilio
    Message is received in Twilio Instant
  • Twilio
    SMS is received/sent in Twilio
  • Twilio
    Recording is available in Twilio
  • Twilio
    Call status is changed in Twilio
  • Twilio
    Call is finished in Twilio
  • Twilio
    Phone number is added in Twilio
  • Twilio
    Transcription is available in Twilio
Arrow Right
2.
  • Zoho Desk
    Create ticket in Zoho Desk
  • Zoho Desk
    Update ticket in Zoho Desk
  • Zoho Desk
    Search ticket in Zoho Desk
  • Zoho Desk
    Create contact in Zoho Desk
  • Zoho Desk
    Search contact in Zoho Desk
  • Zoho Desk
    Update contact in Zoho Desk
  • Zoho Desk
    Add attachment in Zoho Desk
  • Zoho Desk
    Add comment in Zoho Desk
  • Zoho Desk
    Create account in Zoho Desk
  • Zoho Desk
    Send email reply in Zoho Desk
  • Twilio
    Send WhatsApp template message in Twilio
  • Twilio
    Get message medias in Twilio
  • Twilio
    Get message media by id in Twilio
  • Twilio
    Send SMS in Twilio
  • Twilio
    Send WhatsApp message in Twilio
  • Twilio
    Call phone in Twilio
  • Twilio
    Get call details by id in Twilio

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Ready Workflows Ready Workflows for Twilio + Zoho Desk Integration

Capture messages, create tickets, update contacts, notify support agents, and log communications, all in just one click.

Most popular automationmost-popular-automations
Zoho Desk + Twilio Integration

Send Twilio sms for new Zoho Desk ticket

It's easy to stay on top of your support tickets with automatic notifications using this Zoho Desk - Twilio integration. Whenever a new ticket is created in Zoho Desk, you will immediately receive a sms in Twilio notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the sms includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic Twilio smss for new Zoho Desk tickets today - your customers will appreciate it!
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Connect more apps to your Twilio + Zoho Desk flow

Teams often need to track support tickets in project tools or alert agents through team chat as soon as an interaction occurs. Pick a combination and activate it in one click.

Zoho Desk
Twilio
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SlackSlack (8)
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Jira Software CloudJira Software Cloud (8)
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HubSpotHubSpot (8)
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GmailGmail (8)
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Google SheetsGoogle Sheets (8)
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ZoomZoom (8)
T
Z
S
Add every new Twilio SMS to Zoho Desk as a ticket, and notify your support channel in Slack
New Twilio messages appear in Zoho Desk as tickets within seconds and your support channel hears about it in Slack.
Z
T
S
When a Zoho Desk ticket is created, send a confirmation SMS via Twilio and post the update in Slack
Confirm every new ticket with an automatic Twilio SMS while keeping your support team updated in Slack.
Z
T
S
When a Zoho Desk ticket is updated, send a follow-up SMS in Twilio and alert the assigned agent in Slack
Keep customers and agents aligned with automatic Twilio messages and Slack notifications upon ticket updates.
T
Z
S
When a Twilio call finishes, create a Zoho Desk ticket and post the call summary in Slack
Turn finished Twilio calls into Zoho Desk tickets and share summaries in Slack instantly.
T
Z
S
If a Twilio SMS is marked urgent, create a priority Zoho Desk ticket and alert the escalation channel in Slack
Route urgent Twilio messages into high-priority Zoho Desk tickets and notify your escalation team in Slack.
Z
T
S
When a Zoho Desk ticket is closed, send a resolution SMS in Twilio and post the closure in Slack
Notify customers via Twilio SMS when their Zoho Desk ticket closes, and announce the resolution in Slack.
T
Z
S
Use ChatGPT to summarise every new Twilio message, create a Zoho Desk ticket, and post the brief in Slack
Summarise incoming Twilio messages using ChatGPT, generate a Zoho Desk ticket, and brief your team in Slack.
T
Z
J
S
When a Twilio SMS arrives, create a Zoho Desk ticket, log it in Jira Software Cloud, and notify Slack
Sync incoming Twilio messages across Zoho Desk, Jira Software Cloud, and Slack automatically.

Supported triggers and actions for Zoho Desk and Twilio

Mix and match to build the exact automation you need

Zoho Desk
Zoho Desk Triggers & Actions
Instant
Ticket is created in Zoho Desk
Triggers the automation when a new ticket is created
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Instant
Ticket is updated in Zoho Desk
Triggers the automation when a ticket is modified
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Instant
Account is created in Zoho Desk
Triggers the automation when a new account is created
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Instant
Agent is created in Zoho Desk
Triggers the automation when a new agent is created
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Instant
Message is created in Zoho Desk
Triggers the automation when a new message is created
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Instant
Comment is created in Zoho Desk
Triggers the automation when a new comment is created
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Instant
Contact is created in Zoho Desk
Triggers the automation when a new contact is created
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Instant
Attachment is added in Zoho Desk
Triggers the automation when a new attachment is added
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Create ticket in Zoho Desk
Generates a new ticket
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Update ticket in Zoho Desk
Updates ticket information
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Search ticket in Zoho Desk
Searches for a ticket
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Create contact in Zoho Desk
Adds a new contact to the database
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Search contact in Zoho Desk
Finds and retrieves contact information
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Update contact in Zoho Desk
Updates contact information with new details
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Add attachment in Zoho Desk
Adds an attachment to the selected item
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Add comment in Zoho Desk
Adds a comment to a record
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Create account in Zoho Desk
Generates a new account
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Send email reply in Zoho Desk
Sends an email reply
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Twilio
Twilio Triggers & Actions
Instant
Message is received in Twilio
Triggers the automation when a new message (SMS/MMS) is received
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SMS is received/sent in Twilio
Triggers the automation when a new text message is received/sent
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Recording is available in Twilio
Triggers the automation when a recording is available
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Call status is changed in Twilio
Triggers the automation when call details are modified
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Call is finished in Twilio
Triggers the automation when a call is finished
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Phone number is added in Twilio
Triggers the automation when a phone number is added
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Transcription is available in Twilio
Triggers the automation when a transcription is available
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Send WhatsApp template message in Twilio
Sends a message using a predefined template on WhatsApp
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Get message medias in Twilio
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Get message media by id in Twilio
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Send SMS in Twilio
Sends a text message to particular recipients
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Send WhatsApp message in Twilio
Sends a message via whatsapp
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Call phone in Twilio
Initiates a phone call to a phone number
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Get call details by id in Twilio
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What can you automate with Twilio + Zoho Desk?

Streamline your customer communications and support workflows with automated ticket creation and status syncing.

What you can automate?
🎫
Create Zoho Desk tickets from Twilio SMS
Turn every incoming SMS or message received in Twilio into a new Zoho Desk ticket automatically, removing the need for manual copy-pasting.
📋
Capture every submitted message detail
Map full message text, phone numbers, and call metadata into your Zoho Desk tickets instead of basic text summaries.
🔔
Alert support agents immediately
Trigger instant notifications or follow-up SMS messages in Twilio the moment a Zoho Desk ticket is created or updated.
🔀
Route tickets based on message content
Apply conditional logic to create high-priority Zoho Desk tickets when urgent keywords appear in your Twilio messages.
🔄
Keep ticket statuses synchronized
Update Zoho Desk records automatically whenever Twilio call statuses change or finished call details become available.
👤
Manage contacts without duplicates
Search existing contacts in Zoho Desk before creating new ones, ensuring clean customer databases.
📞
Handle post-call follow-ups automatically
Trigger automated SMS replies or update ticket notes as soon as a phone call finishes in Twilio.
💬
Extend workflows to team chat channels
Connect your core Twilio and Zoho Desk automation to Slack to announce new tickets to your support channel instantly.
And much more...

Who is Twilio + Zoho Desk integration for?

Support teams and service managers rely on this integration to eliminate manual data entry, streamline communications, and keep ticket records accurate across platforms.

Performance analysts
Performance analysts
Customer support leads
Customer support leads
Client account managers
Client account managers
High-volume support teams
High-volume support teams
Support triage coordinators
Support triage coordinators
Operations supervisors
Operations supervisors
📈
Performance analysts
You're reviewing communication logs but your support sheets only update when someone manually exports Twilio records, so the volume metrics you're reporting against are always a few hours behind — with this integration, every new interaction lands in your system instantly and your reports stay current.
⚡
Customer support leads
You need to act fast on incoming calls and messages, but manual ticket creation means urgent customer requests sit unseen for too long — automating both apps means every Twilio message becomes a Zoho Desk ticket immediately and response times improve.
🤝
Client account managers
You answer to outside clients who expect immediate updates on their support requests, but copying conversation logs by hand causes frustrating delays — connecting these apps means every communication is tracked in Zoho Desk without manual intervention.
📊
High-volume support teams
The volume of inbound calls and SMS messages is too high for anyone to keep up by hand, leading to missed customer follow-ups and lost records — this integration means every interaction triggers automated ticketing and follow-up workflows seamlessly.
🔄
Support triage coordinators
You own the ticket assignment stage and depend on someone upstream to hand over communication details accurately, but missing info stalls your work — automating both apps means structured ticket data arrives ready for instant agent assignment.
🗂️
Operations supervisors
You need a reliable history of all customer interactions for quality audits, but manual logging leaves frustrating gaps in your records — integrating these apps means every call and message is captured permanently in Zoho Desk.
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Why choose Integrately to automate Zoho Desk + Twilio

Build and manage your Zoho Desk + Twilio automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Zoho Desk + Twilio with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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Connect Zoho Desk + Twilio Now arrow right
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Frequently Asked Questions

How do I connect Twilio to Zoho Desk?
Frequently Asked Questions
You can connect Twilio to Zoho Desk in 1 click using ready templates, or ask Integrately AI to build the automation for you. It also integrates with Slack, Gmail, Google Sheets, and 1,500+ other apps.
Can I automatically create a Zoho Desk ticket when an SMS is received in Twilio?
Frequently Asked Questions
Can I connect Twilio, Zoho Desk, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Twilio and Zoho Desk?
Frequently Asked Questions
How does Twilio handle incoming call statuses in automation?
Frequently Asked Questions
Can Zoho Desk update ticket fields automatically?
Frequently Asked Questions
Do I need coding skills to set up Twilio and Zoho Desk automation?
Frequently Asked Questions
Is the Twilio and Zoho Desk integration free?
Frequently Asked Questions
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