Zoho Mail + Twilio Integration

Integrate Twilio to Zoho Mail in one click, or tell Integrately AI how you want each message handled. Track communications, create drafts, trigger tasks, and manage replies automatically.

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1.
  • Zoho Mail
    Email is received in Zoho Mail
  • Zoho Mail
    Email is received matches given conditions in Zoho Mail
  • Zoho Mail
    Email is received and tagged within two days in Zoho Mail
  • Twilio
    Message is received in Twilio Instant
  • Twilio
    SMS is received/sent in Twilio
  • Twilio
    Recording is available in Twilio
  • Twilio
    Call status is changed in Twilio
  • Twilio
    Call is finished in Twilio
  • Twilio
    Phone number is added in Twilio
  • Twilio
    Transcription is available in Twilio
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2.
  • Zoho Mail
    Send email in Zoho Mail
  • Zoho Mail
    Create task in Zoho Mail
  • Zoho Mail
    Create draft in Zoho Mail
  • Zoho Mail
    Get email content in Zoho Mail
  • Zoho Mail
    Create folder in Zoho Mail
  • Zoho Mail
    Create tag in Zoho Mail
  • Twilio
    Get message media by id in Twilio
  • Twilio
    Get message medias in Twilio
  • Twilio
    Send WhatsApp template message in Twilio
  • Twilio
    Send SMS in Twilio
  • Twilio
    Send WhatsApp message in Twilio
  • Twilio
    Call phone in Twilio
  • Twilio
    Get call details by id in Twilio

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Ready Workflows Ready Workflows for Twilio + Zoho Mail Integration

Receive messages, create drafts, organise emails, trigger tasks, and track communications, all in just one click.

Most popular automationmost-popular-automations
Zoho Mail + Twilio Integration

Send sms from Twilio for new message received in Zoho Mail

There are many reasons why you would want to send an sms in Twilio when a text message is received in Zoho Mail.

Perhaps you want to respond to the customer quickly and don't have time to type out a response on your phone. Maybe you want to keep all customer communication in one place, or perhaps you just want an extra layer of security by sending confidential information via sms instead of message.

No matter what your reason, setting up sms notifications for incoming message is easy and can be done in just a few minutes. Give it a try today!
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Got a different task in mind? Describe it

Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your Twilio + Zoho Mail flow

Route notifications, sync contacts, manage tasks, and schedule follow-ups across your entire team. Pick a combination and activate it in one click.

Zoho Mail
Twilio
+
SalesforceSalesforce (4)
+
CalendlyCalendly (4)
+
SlackSlack (4)
+
HubSpotHubSpot (4)
+
AsanaAsana (4)
+
Google CalendarGoogle Calendar (4)
T
Z
S
Send a Zoho Mail email when an SMS is received in Twilio, and create a contact in Salesforce.
New Twilio messages generate a Zoho Mail email and a Salesforce contact instantly, keeping your sales team aligned.
Z
T
S
Create a Zoho Mail draft when an email is received in Zoho Mail, send an SMS in Twilio, and update Salesforce.
Incoming emails trigger Twilio text messages and update Salesforce records without manual coordination.
T
Z
S
When a call is finished in Twilio, create a draft in Zoho Mail and update Salesforce.
Finished calls automatically generate Zoho Mail drafts and update Salesforce pipeline details.
Z
C
T
S
Use ChatGPT to summarise every new email in Zoho Mail, send an SMS in Twilio, and create a Salesforce task.
AI summarises Zoho Mail messages before triggering Twilio notifications and Salesforce tasks.

Supported triggers and actions for Zoho Mail and Twilio

Mix and match to build the exact automation you need

Zoho Mail
Zoho Mail Triggers & Actions
Email is received in Zoho Mail
Triggers the automation when an email is received
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Email is received matches given conditions in Zoho Mail
Triggers the automation when an email is received that meets particular conditions
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Email is received and tagged within two days in Zoho Mail
Triggers the automation when an email is tagged within two days of receipt
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Send email in Zoho Mail
Sends an email to a recipient
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Create task in Zoho Mail
Creates a new task
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Create draft in Zoho Mail
Adds a new contact to the contact list
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Get email content in Zoho Mail
Retrieves the content of an email
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Create folder in Zoho Mail
Creates a new folder in the designated location
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Create tag in Zoho Mail
Generates a new tag
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Twilio
Twilio Triggers & Actions
Instant
Message is received in Twilio
Triggers the automation when a new message (SMS/MMS) is received
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SMS is received/sent in Twilio
Triggers the automation when a new text message is received/sent
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Recording is available in Twilio
Triggers the automation when a recording is available
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Call status is changed in Twilio
Triggers the automation when call details are modified
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Call is finished in Twilio
Triggers the automation when a call is finished
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Phone number is added in Twilio
Triggers the automation when a phone number is added
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Transcription is available in Twilio
Triggers the automation when a transcription is available
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Get message media by id in Twilio
Try it →
Get message medias in Twilio
Try it →
Send WhatsApp template message in Twilio
Sends a message using a predefined template on WhatsApp
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Send SMS in Twilio
Sends a text message to particular recipients
Try it →
Send WhatsApp message in Twilio
Sends a message via whatsapp
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Call phone in Twilio
Initiates a phone call to a phone number
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Get call details by id in Twilio
Try it →

What can you automate with Twilio + Zoho Mail?

Streamline your communication channels and email management with automated workflows.

What you can automate?
📨
Sync Twilio messages to Zoho Mail emails automatically
Trigger an email in Zoho Mail the moment an SMS is received in Twilio. Keep your correspondence unified without manual copy-pasting.
📋
Capture every submitted field from customer messages
Map all available message details, timestamps, and metadata into separate Zoho Mail task fields instead of basic summaries.
🔔
Alert the right team member as soon as messages arrive
Notify staff instantly in Zoho Mail whenever a new call status changes or transcription is available in Twilio.
🔀
Route messages based on specific keywords or tags
Take different actions depending on whether an email received in Zoho Mail matches specific conditions or tags.
🔄
Keep your email drafts updated as calls finish
Automatically update Zoho Mail drafts whenever a call is finished or recording data becomes available in Twilio.
🗂️
Create tags and folders without duplicate records
Organise incoming emails into specific Zoho Mail folders and apply appropriate tags based on Twilio phone numbers.
⏱️
Handle follow-up tasks for delayed responses
Trigger automated tasks when emails are received and tagged within two days in Zoho Mail to ensure prompt customer care.
🔗
Extend your workflow to team collaboration tools
Connect your core Twilio and Zoho Mail automation to Slack, HubSpot, or Asana for complete cross-functional visibility.
And much more...

Who is Twilio + Zoho Mail integration for?

Support teams, project managers, and client service leads who need to bridge communication channels and email tracking without manual effort.

Support directors
Support directors
Customer success managers
Customer success managers
Client account leads
Client account leads
Operations leads
Operations leads
Sales development reps
Sales development reps
Compliance officers
Compliance officers
📈
Support directors
You're reviewing campaign metrics across platforms but your email logs only update when someone manually exports records, so the response counts you're tracking are always hours behind — with this integration, every new message lands in Zoho Mail instantly and your data stays current.
⚡
Customer success managers
You need to respond to client inquiries immediately, but checking multiple communication channels means urgent messages are noticed too late — with this integration, every Twilio alert triggers a Zoho Mail task and your response time drops.
🤝
Client account leads
You answer to stakeholders who want immediate progress updates on client communications, but manual logging creates constant delays — automating both apps means every interaction is tracked instantly and reporting takes minutes.
📊
Operations leads
The volume of inbound customer texts and emails is too high for anyone to keep up by hand, leading to missed follow-ups — connecting these apps means every message generates automated tasks and your team stays on track.
🔄
Sales development reps
You own the outreach follow-up step and depend on inbound leads being handed over correctly from communication tools — automating both apps means every new lead is logged in Zoho Mail the moment it arrives in Twilio.
📁
Compliance officers
You need a reliable history of all client touchpoints and keep finding gaps in audit trails caused by manual data entry — this integration means every call and message is recorded across your email and communication stack.
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Our team can create automations for you... At no extra cost!

Tell us what type of automation you want to make?

Why choose Integrately to automate Zoho Mail + Twilio

Build and manage your Zoho Mail + Twilio automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Zoho Mail + Twilio with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
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2
Connect Accounts
Connect Accounts
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Automation is ready
Setup an action from Trello
Connect Zoho Mail + Twilio Now arrow right
In Just 1 Click!
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Frequently Asked Questions

How do I connect Twilio to Zoho Mail?
Frequently Asked Questions
You can connect Twilio to Zoho Mail in 1-click using ready-made templates on Integrately. With 42,000+ active users, you can also connect Slack, HubSpot, Asana, and 1,500+ other apps or use Integrately AI to build custom workflows.
Can I automatically send Zoho Mail emails when Twilio receives an SMS?
Frequently Asked Questions
Can I connect Twilio, Zoho Mail, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Twilio and Zoho Mail?
Frequently Asked Questions
How does Twilio handle message data during automation?
Frequently Asked Questions
How are Zoho Mail emails processed in automation flows?
Frequently Asked Questions
Do I need coding skills to automate Twilio and Zoho Mail?
Frequently Asked Questions
Is the Twilio and Zoho Mail integration free?
Frequently Asked Questions
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No worries — just send us a message and we’ll get back to you as soon as possible.

Want to automate something else in your workflow?

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