Zonka Feedback + Twilio Integration

Integrate Twilio to Zonka Feedback in one click, or tell Integrately AI how you want each survey response handled. Notify your team via text, trigger automated follow-ups, update your communication logs, and keep customer insights flowing without delay.

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1.
  • Zonka Feedback
    Survey response is received in Zonka Feedback
  • Twilio
    Message is received in Twilio Instant
  • Twilio
    SMS is received/sent in Twilio
  • Twilio
    Recording is available in Twilio
  • Twilio
    Call status is changed in Twilio
  • Twilio
    Call is finished in Twilio
  • Twilio
    Phone number is added in Twilio
  • Twilio
    Transcription is available in Twilio
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2.
  • Zonka Feedback
    Send sms survey in Zonka Feedback
  • Zonka Feedback
    Send email survey in Zonka Feedback
  • Twilio
    Get message media by id in Twilio
  • Twilio
    Get message medias in Twilio
  • Twilio
    Send WhatsApp template message in Twilio
  • Twilio
    Send SMS in Twilio
  • Twilio
    Send WhatsApp message in Twilio
  • Twilio
    Call phone in Twilio
  • Twilio
    Get call details by id in Twilio

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Ready Workflows Ready Workflows for Twilio + Zonka Feedback Integration

Send follow-up texts, handle negative feedback alerts, trigger SMS surveys, and keep your communication channels updated, all in just one click.

Most popular automationsmost-popular-automations
Zonka Feedback + Twilio Integration

Send Twilio sms for new Zonka Feedback response

When you receive a new Zonka Feedback response, you can automatically send a Twilio sms. This is a great way to stay on top of new responses and ensure that you're always providing the best possible customer service. Plus, it's just one less thing that you have to remember to do manually!

So go ahead and set up your automatic Twilio sms today. Your future self will thank you.
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Connect more apps to your Twilio + Zonka Feedback flow

Log survey feedback in your CRM, notify support teams on chat, and update tracking spreadsheets the moment responses arrive. Pick a combination and activate it in one click.

Zonka Feedback
Twilio
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SalesforceSalesforce (4)
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HubspotHubspot (4)
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MailchimpMailchimp (4)
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ZendeskZendesk (4)
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SlackSlack (4)
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Google SheetsGoogle Sheets (4)
Z
S
T
Create a Salesforce record for every Zonka Feedback survey response, and send a confirmation SMS in Twilio
Zonka Feedback survey responses instantly create new Salesforce records while Twilio dispatches a confirmation text, eliminating manual data entry.
T
S
Z
When a Twilio message is received, update the Salesforce record and send an SMS survey in Zonka Feedback
Incoming Twilio messages update your Salesforce records and automatically trigger a new Zonka Feedback SMS survey.
Z
S
T
If a Zonka Feedback survey response is low rating, update Salesforce and send an escalation SMS via Twilio
Low survey ratings automatically flag Salesforce accounts and alert teams via Twilio SMS for immediate intervention.
Z
S
T
Use Claude to summarise Zonka Feedback survey responses, update Salesforce, and notify teams via Twilio SMS
Claude summarises incoming survey feedback before updating Salesforce records and triggering a Twilio SMS notification.

Supported triggers and actions for Zonka Feedback and Twilio

Mix and match to build the exact automation you need

Zonka Feedback
Zonka Feedback Triggers & Actions
Survey response is received in Zonka Feedback
Triggers the automation when a new survey response is received
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Send sms survey in Zonka Feedback
Sends out sms surveys to collect customer feedback
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Send email survey in Zonka Feedback
Sends an email survey
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Twilio
Twilio Triggers & Actions
Instant
Message is received in Twilio
Triggers the automation when a new message (SMS/MMS) is received
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SMS is received/sent in Twilio
Triggers the automation when a new text message is received/sent
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Recording is available in Twilio
Triggers the automation when a recording is available
Try it →
Call status is changed in Twilio
Triggers the automation when call details are modified
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Call is finished in Twilio
Triggers the automation when a call is finished
Try it →
Phone number is added in Twilio
Triggers the automation when a phone number is added
Try it →
Transcription is available in Twilio
Triggers the automation when a transcription is available
Try it →
Get message media by id in Twilio
Try it →
Get message medias in Twilio
Try it →
Send WhatsApp template message in Twilio
Sends a message using a predefined template on WhatsApp
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Send SMS in Twilio
Sends a text message to particular recipients
Try it →
Send WhatsApp message in Twilio
Sends a message via whatsapp
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Call phone in Twilio
Initiates a phone call to a phone number
Try it →
Get call details by id in Twilio
Try it →

What can you automate with Twilio + Zonka Feedback?

Streamline your customer feedback collection and text messaging workflows with ready-to-run automation recipes.

What you can automate?
🔄
Sync survey responses to text messaging workflows
Automatically trigger Twilio SMS notifications the moment a survey response is received in Zonka Feedback to keep communications timely.
📋
Capture every submitted survey field accurately
Map all survey answers, ratings, and comments into your downstream apps instead of just basic contact names and email addresses.
🔔
Alert support teams instantly on feedback submission
Notify your team via Twilio text message immediately when a customer completes a survey or reports an issue.
🔀
Route workflows based on submitted survey ratings
Send urgent escalation texts for low ratings or appreciative thank-you messages for high scores automatically.
⏱️
Keep your communication logs constantly updated
Ensure every survey response and text message exchange is recorded across your connected business tools without delay.
🪞
Match and update records to prevent duplicates
Search existing contacts and update records rather than creating redundant entries when repeat respondents submit feedback.
📊
Handle status changes and score thresholds
Trigger specific follow-up actions when customer survey ratings fall below acceptable thresholds or require review.
🔗
Extend your workflow to Slack channels
Combine Zonka Feedback and Twilio with Slack to post survey summaries and team alerts directly into dedicated company channels.
And much more...

Who is Twilio + Zonka Feedback integration for?

Customer success teams, support managers, and marketers who need to act on feedback instantly and keep communication channels synchronized across platforms.

Data analysts
Data analysts
Support managers
Support managers
Account executives
Account executives
Customer success teams
Customer success teams
Operations specialists
Operations specialists
Quality assurance leads
Quality assurance leads
📈
Data analysts
You're reviewing survey metrics across multiple platforms but your tracking reports only update when someone manually exports feedback data, so the satisfaction scores you're optimising against are always a few hours behind — with this integration, every new response is processed instantly and your data stays current.
⚡
Support managers
You manage customer escalations that require immediate attention but critical feedback alerts reach your team too late in the day, delaying issue resolution — automating both apps means every low rating triggers an instant Twilio SMS alert so your staff can act immediately.
🤝
Account executives
You answer to key clients who expect prompt follow-ups after submitting feedback, but manual CRM logging slows down your response time — connecting these apps means every survey response updates your CRM records automatically and dispatches immediate text confirmations.
📊
Customer success teams
You handle high volumes of customer feedback daily and manual data entry causes missed follow-up tasks and delayed ticket updates — automating both apps means survey responses flow directly into your helpdesk and messaging tools without manual intervention.
⚙️
Operations specialists
You depend on upstream survey submissions to trigger downstream communication workflows, but communication gaps leave teams uninformed — connecting these apps means every Zonka Feedback response seamlessly initiates the required Twilio text sequence.
🗂️
Quality assurance leads
You need a reliable audit history of all customer feedback and text communications, but manual record-keeping always leaves gaps in your logs — automating both apps means every interaction and survey score is logged accurately from end to end.
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Why choose Integrately to automate Zonka Feedback + Twilio

Build and manage your Zonka Feedback + Twilio automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Zonka Feedback + Twilio with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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Frequently Asked Questions

How do I connect Twilio to Zonka Feedback?
Frequently Asked Questions
You can connect Twilio to Zonka Feedback in 1-click using Integrately. Choose from ready automation templates or ask Integrately AI to build your custom workflow alongside apps like Salesforce, Hubspot, and Slack.
Can I automatically send a Twilio SMS when a Zonka Feedback survey response is received?
Frequently Asked Questions
Can I connect Twilio, Zonka Feedback, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Twilio and Zonka Feedback?
Frequently Asked Questions
How does Twilio handle SMS messages and triggers in this integration?
Frequently Asked Questions
Can Zonka Feedback survey scores trigger custom text messages?
Frequently Asked Questions
Can I automate Twilio and Zonka Feedback without coding?
Frequently Asked Questions
Is the Twilio and Zonka Feedback integration free?
Frequently Asked Questions
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