Twist + Zendesk Integration

Integrate Twist to Zendesk in one click, or tell Integrately AI how you want each ticket handled. Create support tickets, update customer details, notify your team, and log every interaction automatically.

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1.
  • Twist
    Message is posted in conversation in Twist Instant
  • Twist
    Comment is posted in thread in Twist Instant
  • Twist
    Thread is added to channel in Twist Instant
  • Zendesk
    Ticket is updated in Zendesk
  • Zendesk
    Ticket is solved in Zendesk
  • Zendesk
    Ticket is created in Zendesk
  • Zendesk
    Ticket is created in view in Zendesk
  • Zendesk
    Activity(Audit) is added for specific ticket in Zendesk
  • Zendesk
    View is created in Zendesk
  • Zendesk
    User is created in Zendesk
  • Zendesk
    Group is created in Zendesk
  • Zendesk
    Organization is created in Zendesk
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2.
  • Twist
    Add message in Twist
  • Twist
    Get message by ID in Twist
  • Twist
    Add thread in Twist
  • Twist
    Get comment by ID in Twist
  • Twist
    Search thread in Twist
  • Twist
    Get thread by ID in Twist
  • Twist
    Add comment in Twist
  • Twist
    Get user by ID in Twist
  • Zendesk
    Get organization by id in Zendesk
  • Zendesk
    Create ticket in Zendesk
  • Zendesk
    Update ticket in Zendesk
  • Zendesk
    Add comment to ticket in Zendesk
  • Zendesk
    Search ticket in Zendesk
  • Zendesk
    Add tag to ticket in Zendesk
  • Zendesk
    Create user in Zendesk
  • Zendesk
    Update user in Zendesk
  • Zendesk
    Search agent in Zendesk
  • Zendesk
    Search user in Zendesk
  • Zendesk
    Get user by id in Zendesk
  • Zendesk
    Create organization in Zendesk
  • Zendesk
    Update organization in Zendesk
  • Zendesk
    Search organization in Zendesk
  • Zendesk
    Search group in Zendesk

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Ready Workflows Ready Workflows for Twist + Zendesk Integration

Capture customer queries, create support tickets, sync user records, alert your team, and trigger follow-ups, all in just one click.

Most popular automationmost-popular-automations
Zendesk + Twist Integration

Send Twist message for new Zendesk ticket

Do you use Zendesk to manage your customer support ticket and are worried about forgetting to follow-up on support ticket? Simply because you didn't receive a notification? Well, we've got some good news for you!

This Zendesk - Twist integration helps you receive notifications for new Zendesk tickets right in your Twist channel.

This can be a great way to keep your team updated on the latest ticket without having to constantly check your email inbox. Just set up this automation, and you're all set.
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Connect more apps to your Twist + Zendesk flow

Teams often want to notify channels, log project tasks, and update knowledge bases after support tickets and team discussions sync. Pick a combination and activate it in one click.

Twist
Zendesk
+
SlackSlack (3)
+
Jira Software CloudJira Software Cloud (3)
+
ConfluenceConfluence (2)
+
GitHubGitHub (2)
+
Google DriveGoogle Drive (2)
+
NotionNotion (2)
Z
T
S
When a ticket is created in Zendesk, create a thread in Twist and notify your team on Slack
New Zendesk tickets appear as Twist threads instantly and your team hears about it on Slack, so support and collaboration stay perfectly aligned.
T
Z
S
When a thread is added to a channel in Twist, create a ticket in Zendesk and post an update in Slack
Every Twist thread creates a Zendesk ticket automatically while keeping your team updated on Slack, eliminating manual entry.
Z
T
S
If a Zendesk ticket priority is urgent, add a comment in Zendesk and alert your support channel in Slack
Urgent Zendesk tickets receive immediate comments and Slack notifications, ensuring critical issues get rapid attention.

Supported triggers and actions for Twist and Zendesk

Mix and match to build the exact automation you need

Twist
Twist Triggers & Actions
Instant
Message is posted in conversation in Twist
Triggers the automation when a new message is posted in a conversation
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Instant
Comment is posted in thread in Twist
Triggers the automation when a new comment is posted in an existing thread
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Instant
Thread is added to channel in Twist
Triggers the automation when a new thread is added to a channel
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Add message in Twist
Creates a new message in the particular channel
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Get message by ID in Twist
Retrieves a message using its id
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Add thread in Twist
Adds a new thread to the discussion forum
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Get comment by ID in Twist
Retrieves a comment using its id
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Search thread in Twist
Searches for a thread
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Get thread by ID in Twist
Retrieves a thread based on its id
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Add comment in Twist
Adds a comment to a conversation
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Get user by ID in Twist
Retrieves user information using their id
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Zendesk
Zendesk Triggers & Actions
Ticket is updated in Zendesk
Triggers the automation when a ticket is updated
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Ticket is solved in Zendesk
Triggers the automation when a ticket is solved
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Ticket is created in Zendesk
Triggers the automation when a new ticket is created
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Ticket is created in view in Zendesk
Triggers the automation when a new ticket is created in a particular view
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Activity(Audit) is added for specific ticket in Zendesk
Triggers the automation when a ticket is audited
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View is created in Zendesk
Triggers the automation when a new view is created
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User is created in Zendesk
Triggers the automation when a new user is created
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Group is created in Zendesk
Triggers the automation when a new group is created
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Organization is created in Zendesk
Triggers the automation when a new organization is created
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Get organization by id in Zendesk
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Create ticket in Zendesk
Generates a new ticket
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Update ticket in Zendesk
Updates ticket information
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Add comment to ticket in Zendesk
Adds a comment to a ticket
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Search ticket in Zendesk
Searches for a ticket
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Add tag to ticket in Zendesk
Adds a tag to a ticket for easy categorization and tracking
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Create user in Zendesk
Generates a new user account
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Update user in Zendesk
Updates user information
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Search agent in Zendesk
Searches for agent based on criteria
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Search user in Zendesk
Searches for a user
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Get user by id in Zendesk
Retrieves user information using their id
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Create organization in Zendesk
Generates a new invoice
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Update organization in Zendesk
Updates organization information
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Search organization in Zendesk
Finds and retrieves information about a organization
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Search group in Zendesk
Searches for a group
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What can you automate with Twist + Zendesk?

Streamline your customer support and team communication workflows with reliable ready-made automations.

What you can automate?
🎟️
Create Zendesk tickets from Twist threads automatically
Turn team discussions in Twist into formal support tickets in Zendesk the moment they are posted. Eliminate manual data entry and ensure no customer inquiry gets missed.
📝
Capture every ticket detail and field accurately
Map all submitted ticket parameters, descriptions, and user attributes from Zendesk straight into Twist threads. Keep your communication context rich and complete.
🔔
Notify the right support team instantly
Alert your team in Twist the second a new Zendesk ticket arrives or updates. Ensure engineers and support agents respond to high-priority requests without delay.
🔀
Route tickets based on specific field values
Send urgent tickets to dedicated Twist channels while routine requests follow standard workflows. Conditional routing ensures the right people handle every issue.
🔄
Keep support records and discussions synchronized
Update Twist threads whenever Zendesk tickets change status or receive new comments. Keep your entire team aligned on the latest customer developments.
🔍
Search and update existing records safely
Check for existing user accounts and tickets before creating entries, preventing duplicate tickets and messy customer histories.
✅
Handle solved and updated ticket states
Trigger automated follow-ups in Twist whenever a Zendesk ticket is solved or updated, keeping stakeholders informed of resolution milestones.
💬
Extend your workflow with Slack collaboration
Connect Twist, Zendesk, and Slack in multi-step automations to post channel alerts, create support tickets, and keep communication channels unified.
And much more...

Who is Twist + Zendesk integration for?

Support leads, operations teams, and customer success managers who rely on Twist and Zendesk need real-time data synchronization to eliminate manual copying and missed customer requests.

Customer support managers
Customer support managers
Helpdesk support leads
Helpdesk support leads
Client success executives
Client success executives
Support operations teams
Support operations teams
Product engineering leads
Product engineering leads
Quality assurance specialists
Quality assurance specialists
📈
Customer support managers
You're tracking customer issues in Twist discussions but your support tickets in Zendesk only update when someone manually checks both tools, so the response time metrics you report against are always a few hours behind — with this integration, every new thread creates a ticket instantly and your support data stays current.
⚡
Helpdesk support leads
You manage incoming customer inquiries in Zendesk and need your team to discuss urgent fixes in Twist, but manual handoffs cause frustrating delays — automating both apps means every high-priority ticket triggers an immediate team discussion and speeds up resolution times.
🤝
Client success executives
Your clients expect rapid updates on their support requests while your team collaborates across Twist channels, leaving stakeholders out of the loop — this integration means every support status change is instantly communicated and client visibility remains crystal clear.
📊
Support operations teams
You handle high volumes of customer tickets daily across Zendesk and rely on Twist for team announcements, but manual syncing leads to missed records — connecting these apps means every ticket and comment flows automatically without manual copy-pasting.
🛠️
Product engineering leads
You depend on support teams to hand over bug reports from Zendesk into Twist channels so your engineers can investigate, but details get lost in transit — with this integration, every ticket automatically populates discussion threads with complete user context.
📋
Quality assurance specialists
You need a complete history of customer support interactions matched against internal team notes, but manual logging leaves gaps in your audit trail — automating both apps means every ticket update and discussion thread is accurately recorded every time.
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Why choose Integrately to automate Twist + Zendesk

Build and manage your Twist + Zendesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Twist + Zendesk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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How Integrately Works?

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Frequently Asked Questions

How do I connect Twist to Zendesk?
Frequently Asked Questions
You can connect Twist to Zendesk in 1 click using ready-made templates or ask Integrately AI to build your custom automation. It links seamlessly with Slack, Jira Software Cloud, and 1,500+ other apps.
Can I automatically create Zendesk tickets from Twist threads?
Frequently Asked Questions
Can I connect Twist, Zendesk, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Twist and Zendesk?
Frequently Asked Questions
How does Twist handle messages and threads in this integration?
Frequently Asked Questions
Can I update Zendesk tickets when Twist discussions change?
Frequently Asked Questions
Do I need coding skills to automate Twist and Zendesk?
Frequently Asked Questions
Is the Twist and Zendesk integration free?
Frequently Asked Questions
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