WATI + WhatsApp Integration

Integrate WATI to WhatsApp in one click, or tell Integrately AI how you want each message handled. Send messages, reply to threads, and update contacts across platforms automatically.

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1.
  • WATI
    Message is received in WATI Instant
  • WATI
    Reply is received to sent message in WATI Instant
  • WATI
    Contact is created in WATI
  • WATI
    Message is read in WATI Instant
  • WATI
    Message is delivered in WATI Instant
  • WhatsApp
    Message is received in WhatsApp Instant
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2.
  • WATI
    Send template message in WATI
  • WATI
    Send session message in WATI
  • WATI
    Create contact in WATI
  • WATI
    Update contact attributes in WATI
  • WhatsApp
    Send message (using template) in WhatsApp
  • WhatsApp
    Send message in WhatsApp

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Ready Workflows Ready Workflows for WATI + WhatsApp Integration

Capture new messages, send responses, update contacts, and trigger follow-ups, all in just one click.

Most popular automationsmost-popular-automations
WhatsApp + WATI Integration

Send message from WATI for new message received in WhatsApp

There are many reasons why you would want to send an message in WATI when a text message is received in WhatsApp.

Perhaps you want to respond to the customer quickly and don't have time to type out a response on your phone. Maybe you want to keep all customer communication in one place, or perhaps you just want an extra layer of security by sending confidential information via message instead of message.

No matter what your reason, setting up message notifications for incoming message is easy and can be done in just a few minutes. Give it a try today!
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WATI + WhatsApp Integration

Send message from WhatsApp for new message received in WATI

There are many reasons why you would want to send an message in WhatsApp when a text message is received in WATI.

Perhaps you want to respond to the customer quickly and don't have time to type out a response on your phone. Maybe you want to keep all customer communication in one place, or perhaps you just want an extra layer of security by sending confidential information via message instead of message.

No matter what your reason, setting up message notifications for incoming message is easy and can be done in just a few minutes. Give it a try today!
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Activate
WATI + WhatsApp Integration

Send WhatsApp message for new WATI contact

Anytime a new contact is added to your WATI, automatically send them a message through WhatsApp letting them know you're excited to work with them. This is a great way to stay top of mind and build relationships with your new contacts.

Furthermore, with this WATI - WhatsApp integration, you can rest assured that your new contact will always receive any important information they may need, such as next steps or deadlines in a timely manner, without any extra effort on your part.

Plus, integration is a great way to save time and increase efficiency in your workflow. So why not give it a try? You might be surprised at how easy and helpful it can be!
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Got a different task in mind? Describe it

Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your WATI + WhatsApp flow

Sync your core messaging pipeline with customer databases, spreadsheets, and notification channels. Pick a combination and activate it in one click.

WATI
WhatsApp
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ShopifyShopify (4)
+
Google SheetsGoogle Sheets (4)
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HubspotHubspot (4)
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TypeformTypeform (4)
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StripeStripe (4)
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GmailGmail (4)
S
W
W
Create a WATI contact for every new Shopify order, and send a confirmation message in WhatsApp
Every new Shopify order immediately creates a contact in WATI and triggers a WhatsApp confirmation message. No manual data entry, no delayed customer updates.
S
W
W
When a Shopify customer is updated, update contact attributes in WATI and send a template message in WhatsApp
Keep your WATI customer profiles current whenever order details change in Shopify, followed by a templated WhatsApp update.
S
W
W
When a Shopify fulfillment is created, send a session message in WATI and dispatch a WhatsApp message
Notify customers instantly through WATI and WhatsApp the moment their Shopify order fulfillment is processed.
S
W
W
If a Shopify order is cancelled, send a template message in WATI and notify via WhatsApp
Trigger automated cancellation notices in WATI and WhatsApp whenever an order status changes to cancelled in Shopify.

Supported triggers and actions for WATI and WhatsApp

Mix and match to build the exact automation you need

WATI
WATI Triggers & Actions
Instant
Message is received in WATI
Triggers the automation when a new message is received
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Instant
Reply is received to sent message in WATI
Triggers the automation when a reply is received to a sent message
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Contact is created in WATI
Triggers the automation when a new contact is created
Try it →
Instant
Message is read in WATI
Triggers the automation when a message is read by the recipient
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Instant
Message is delivered in WATI
Triggers the automation when a message is delivered
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Send template message in WATI
Sends a reply
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Send session message in WATI
Sends a session message
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Create contact in WATI
Adds a new contact to the database
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Update contact attributes in WATI
Updates contact information with new details
Try it →
WhatsApp
WhatsApp Triggers & Actions
Instant
Message is received in WhatsApp
Triggers the automation when a new message is received
Try it →
Send message (using template) in WhatsApp
Sends a message using a template
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Send message in WhatsApp
Delivers a message to a designated recipient
Try it →

What can you automate with WATI + WhatsApp?

Streamline your customer communication operations by connecting WATI and WhatsApp for instant messaging sync and automated contact updates.

What you can automate?
💬
Sync every incoming message across platforms automatically
Trigger instant message dispatches in WhatsApp whenever new messages arrive in WATI. Your communication flows run without manual copy-pasting.
📋
Capture every submitted contact detail without missing fields
Map available WATI contact attributes and incoming message parameters directly into your WhatsApp notification flows. Your records remain complete.
🔔
Alert the right team member the moment a reply arrives
Notify designated staff instantly when customer replies or new interactions are registered in WATI. Response times improve significantly.
🔀
Route messages differently based on incoming criteria
Send session messages or template alerts depending on the specific message content or contact attributes received. Tailor your communication precisely.
🔄
Keep customer profiles up to date as interactions change
Update contact attributes dynamically across platforms whenever customer status or message engagement evolves. Eliminate outdated records.
✨
Create contacts without generating duplicate records
Check existing database entries before creating new contact profiles in WATI. Maintain clean and deduplicated customer directories.
⏱️
Handle later communication stages and follow-up triggers
Automate template reminders and follow-up messages when customer sessions transition or remain inactive. Keep engagement active.
🔌
Extend your workflow to connected business apps
Connect your WATI and WhatsApp core flow with tools like Shopify, Google Sheets, or HubSpot for multi-step automation power.
And much more...

Who is WATI + WhatsApp integration for?

Connecting WATI and WhatsApp enables teams to eliminate manual messaging bottlenecks, streamline customer communication, and keep conversation pipelines fully updated.

Customer support managers
Customer support managers
Sales team leads
Sales team leads
Account executives
Account executives
Operations directors
Operations directors
Support specialists
Support specialists
Customer success teams
Customer success teams
📈
Customer support managers
You're reviewing communication metrics across channels but your message logs only update when someone manually exports records, so the response times you're optimising against are always a few hours behind — this integration means every incoming message syncs instantly and your operational data stays current.
⚡
Sales team leads
You need to act fast on new prospect inquiries, and you find out too late when leads sit waiting in unmonitored queues — automating both apps means every new contact triggers instant outreach so your reps never miss an active lead.
🤝
Account executives
You answer to clients who want to see prompt communication progress, but manual logging causes frustrating update delays — connecting these apps means every interaction is recorded immediately and stakeholder reporting is always accurate.
📊
Operations directors
The message volume is too high for anyone to keep up by hand, leading to missed follow-ups and scattered records — automating both apps means high-volume messaging flows run smoothly without requiring manual oversight.
👥
Support specialists
You own the customer resolution step and depend on upstream teams to hand over ticket details, but handoff friction causes costly delays — with this integration, contact data and messages transfer instantly so you can resolve issues faster.
🗂️
Customer success teams
You need a reliable history of all client interactions and keep finding gaps in your conversation logs — automating both apps means every thread and contact attribute is captured accurately from day one.
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Why choose Integrately to automate WATI + WhatsApp

Build and manage your WATI + WhatsApp automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect WATI + WhatsApp with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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How Integrately Works?

1
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2
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Frequently Asked Questions

How do I connect WATI to WhatsApp?
Frequently Asked Questions
You can connect WATI to WhatsApp in 1 click using ready templates on Integrately, along with tools like Shopify, Google Sheets, and HubSpot. Use 1-click setup and Integrately AI to configure your messaging workflows effortlessly.
Can I automatically send WhatsApp messages when a message is received in WATI?
Frequently Asked Questions
Can I connect WATI, WhatsApp, and Google Sheets?
Frequently Asked Questions
What is a good Zapier alternative for WATI and WhatsApp?
Frequently Asked Questions
How does WATI handle contact creation during automation?
Frequently Asked Questions
Can WhatsApp send template messages through automation?
Frequently Asked Questions
Do I need coding skills to automate WATI and WhatsApp?
Frequently Asked Questions
Is the WATI and WhatsApp integration free?
Frequently Asked Questions
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Want to automate something else in your workflow?

You Can Also Connect WATI or WhatsApp With 1500+ Other Apps

WATI
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Connect WATI to CRM platforms, support desks, and messaging tools to manage and follow up on your customer interactions.
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WhatsApp
Popular WhatsApp Integrations
Sync WhatsApp with marketing automation, e-commerce stores, and notification channels to keep messaging workflows connected.
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