WATI + Zendesk Integration

Integrate WATI to Zendesk in one click, or tell Integrately AI how you want each customer message handled. Create tickets, update customer records, alert support teams, and trigger automated follow-ups instantly.

Free foreverFree forever.
Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • WATI
    Message is received in WATI Instant
  • WATI
    Reply is received to sent message in WATI Instant
  • WATI
    Contact is created in WATI
  • WATI
    Message is read in WATI Instant
  • WATI
    Message is delivered in WATI Instant
  • Zendesk
    Ticket is updated in Zendesk
  • Zendesk
    Ticket is solved in Zendesk
  • Zendesk
    Ticket is created in Zendesk
  • Zendesk
    Ticket is created in view in Zendesk
  • Zendesk
    Activity(Audit) is added for specific ticket in Zendesk
  • Zendesk
    View is created in Zendesk
  • Zendesk
    User is created in Zendesk
  • Zendesk
    Group is created in Zendesk
  • Zendesk
    Organization is created in Zendesk
Arrow Right
2.
  • WATI
    Send template message in WATI
  • WATI
    Send session message in WATI
  • WATI
    Create contact in WATI
  • WATI
    Update contact attributes in WATI
  • Zendesk
    Get organization by id in Zendesk
  • Zendesk
    Create ticket in Zendesk
  • Zendesk
    Update ticket in Zendesk
  • Zendesk
    Add comment to ticket in Zendesk
  • Zendesk
    Search ticket in Zendesk
  • Zendesk
    Add tag to ticket in Zendesk
  • Zendesk
    Create user in Zendesk
  • Zendesk
    Update user in Zendesk
  • Zendesk
    Search agent in Zendesk
  • Zendesk
    Search user in Zendesk
  • Zendesk
    Get user by id in Zendesk
  • Zendesk
    Create organization in Zendesk
  • Zendesk
    Update organization in Zendesk
  • Zendesk
    Search organization in Zendesk
  • Zendesk
    Search group in Zendesk

Trusted by experts at...

indeed-logoIntuit-logonvidia-logosalesforce-logottc-logoWalmart-logoaccenture-logoadobe-logoatlassian-logocisco-logodeloitte-logohp-logo
indeed-logoIntuit-logonvidia-logosalesforce-logottc-logoWalmart-logoaccenture-logoadobe-logoatlassian-logocisco-logodeloitte-logohp-logo

Ready Workflows Ready Workflows for WATI + Zendesk Integration

Capture incoming messages, create support tickets, update user attributes, alert teams, and trigger follow-ups, all in just one click.

Most popular automationsmost-popular-automations
Zendesk + WATI Integration

Send WATI message for new Zendesk ticket

It's easy to stay on top of your support tickets with automatic notifications using this Zendesk - WATI integration. Whenever a new ticket is created in Zendesk, you will immediately receive a message in WATI notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the message includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic WATI messages for new Zendesk tickets today - your customers will appreciate it!
See more
Zendesk + WATI Integration

Create WATI contact from new Zendesk ticket

If you're using {{trigger.CustomerSupport}} to manage your customer support tickets, you may be wondering how to also create corresponding contacts in WATI. Luckily, it's a process that's pretty simple to set up.

Use this {{trigger.CustomerSupport}} - WATI integration to create a connection between the two platforms so that any new ticket created in {{trigger.CustomerSupport}} will automatically create a contact in WATI.

This makes it easy to keep track of your support tickets and contacts in one place.
See more
  • 1of1
Got a different task in mind? Describe it

Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your WATI + Zendesk flow

Sync your WhatsApp support conversations and tickets with your favorite CRM, project management, and spreadsheet tools. Pick a combination and activate it in one click.

WATI
Zendesk
+
ShopifyShopify (6)
+
SlackSlack (6)
+
HubSpotHubSpot (6)
+
Jira Software CloudJira Software Cloud (6)
+
Google SheetsGoogle Sheets (6)
+
StripeStripe (6)
W
Z
S
Create a Zendesk ticket and add a Shopify customer whenever a new message is received in WATI
New WATI messages instantly generate a Zendesk support ticket and create a corresponding Shopify customer without manual copying.
S
Z
W
When a Shopify order is created, create a Zendesk ticket and update contact attributes in WATI
Every new Shopify order automatically triggers a Zendesk support ticket and updates customer attributes in WATI.
S
Z
W
If a Shopify order is cancelled, create a Zendesk ticket and send a template message in WATI
Cancelled Shopify orders immediately notify support via Zendesk and send a template message through WATI.
S
W
Z
When a Shopify customer is created, create a WATI contact and add a comment to ticket in Zendesk
New Shopify customers are automatically added to WATI while adding a comment to the relevant Zendesk ticket.
S
Z
W
When a Shopify order is updated, add a comment to ticket in Zendesk and send session message in WATI
Order updates in Shopify instantly add comments to Zendesk tickets and send session messages via WATI.
S
Z
W
Use ChatGPT to summarise every new Shopify order, create a Zendesk ticket, and send a template message in WATI
ChatGPT summarises incoming Shopify orders, creates a Zendesk support ticket, and triggers a WATI template message.

Supported triggers and actions for WATI and Zendesk

Mix and match to build the exact automation you need

WATI
WATI Triggers & Actions
Instant
Message is received in WATI
Triggers the automation when a new message is received
Try it →
Instant
Reply is received to sent message in WATI
Triggers the automation when a reply is received to a sent message
Try it →
Contact is created in WATI
Triggers the automation when a new contact is created
Try it →
Instant
Message is read in WATI
Triggers the automation when a message is read by the recipient
Try it →
Instant
Message is delivered in WATI
Triggers the automation when a message is delivered
Try it →
Send template message in WATI
Sends a reply
Try it →
Send session message in WATI
Sends a session message
Try it →
Create contact in WATI
Adds a new contact to the database
Try it →
Update contact attributes in WATI
Updates contact information with new details
Try it →
Zendesk
Zendesk Triggers & Actions
Ticket is updated in Zendesk
Triggers the automation when a ticket is updated
Try it →
Ticket is solved in Zendesk
Triggers the automation when a ticket is solved
Try it →
Ticket is created in Zendesk
Triggers the automation when a new ticket is created
Try it →
Ticket is created in view in Zendesk
Triggers the automation when a new ticket is created in a particular view
Try it →
Activity(Audit) is added for specific ticket in Zendesk
Triggers the automation when a ticket is audited
Try it →
View is created in Zendesk
Triggers the automation when a new view is created
Try it →
User is created in Zendesk
Triggers the automation when a new user is created
Try it →
Group is created in Zendesk
Triggers the automation when a new group is created
Try it →
Organization is created in Zendesk
Triggers the automation when a new organization is created
Try it →
Get organization by id in Zendesk
Try it →
Create ticket in Zendesk
Generates a new ticket
Try it →
Update ticket in Zendesk
Updates ticket information
Try it →
Add comment to ticket in Zendesk
Adds a comment to a ticket
Try it →
Search ticket in Zendesk
Searches for a ticket
Try it →
Add tag to ticket in Zendesk
Adds a tag to a ticket for easy categorization and tracking
Try it →
Create user in Zendesk
Generates a new user account
Try it →
Update user in Zendesk
Updates user information
Try it →
Search agent in Zendesk
Searches for agent based on criteria
Try it →
Search user in Zendesk
Searches for a user
Try it →
Get user by id in Zendesk
Retrieves user information using their id
Try it →
Create organization in Zendesk
Generates a new invoice
Try it →
Update organization in Zendesk
Updates organization information
Try it →
Search organization in Zendesk
Finds and retrieves information about a organization
Try it →
Search group in Zendesk
Searches for a group
Try it →

What can you automate with WATI + Zendesk?

Streamline your customer communication and support operations with powerful automated workflows between WATI and Zendesk.

What you can automate?
🎫
Create Zendesk tickets from WATI messages automatically
Turn every inbound WhatsApp message into a Zendesk support ticket the second it arrives. Eliminate manual copying and ensure no customer inquiry slips through the cracks.
📋
Capture every submitted contact detail
Map WATI contact attributes and custom field responses directly into Zendesk user profiles and tickets. Keep your helpdesk database rich with accurate customer information.
🔔
Alert your support team instantly
Trigger instant notifications and template messages as soon as tickets are created or updated. Keep your support agents informed and responsive around the clock.
🔀
Route inquiries based on submitted fields
Branch your workflows by analysing message content or customer tags. Direct VIP queries to senior agents while automating standard responses for routine questions.
🔄
Keep helpdesk records synchronized in real time
Automatically update Zendesk tickets and WATI contact attributes whenever status changes occur. Maintain perfect data consistency across both platforms effortlessly.
👥
Prevent duplicate contacts and tickets
Search existing databases before creating new records. Ensure returning customers update existing Zendesk tickets rather than cluttering your queue with duplicates.
Handle later ticket status changes smoothly
Trigger automated follow-up messages in WATI when Zendesk tickets are solved or updated. Close customer feedback loops without lifting a finger.
💬
Extend your workflow to Slack
Connect WATI and Zendesk with Slack to post instant alerts in your team channels whenever high-priority customer support tickets arrive.
And much more...

Who is WATI + Zendesk integration for?

Customer support teams, operations managers, and business owners use this integration to streamline WhatsApp communications and resolve Zendesk support tickets faster without manual data entry.

Support Operations Leads
Support Operations Leads
Customer Support Agents
Customer Support Agents
Client Success Managers
Client Success Managers
WhatsApp Support Teams
WhatsApp Support Teams
Technical Support Leads
Technical Support Leads
Quality Assurance Specialists
Quality Assurance Specialists
📈
Support Operations Leads
You're reviewing support metrics across multiple channels but your ticket volume reports only update when someone manually exports chat logs, so the resolution times you're optimising against are always a few hours behind — with this integration, every new message lands in Zendesk instantly and your data stays current.
Customer Support Agents
You need to respond to customer inquiries immediately, but you find out about incoming WhatsApp messages too late because chat notifications and helpdesk queues live in separate tabs — connecting these apps means every WATI message creates a Zendesk ticket automatically and alerts your team in real time.
🤝
Client Success Managers
You answer to key clients who want to see prompt progress on their support requests, but tracking down chat history across platforms delays your updates — automating both apps means every interaction is logged in Zendesk the moment it arrives and your client reporting is always accurate.
📊
WhatsApp Support Teams
The message volume is too high for anyone to keep up by hand, leading to missed inquiries and delayed ticket creation — this integration means every inbound WATI message generates a Zendesk ticket automatically and your support queue stays organized.
🔧
Technical Support Leads
You own the troubleshooting step and depend on front-line agents to hand over customer chat details correctly, but crucial context gets lost in translation — automating both apps means every message detail flows straight into Zendesk tickets without manual transcription.
🗂️
Quality Assurance Specialists
You need a reliable history of customer interactions for compliance reviews, but keep finding gaps where chat logs were never attached to tickets — integrating these apps means every WhatsApp conversation is seamlessly tied to its Zendesk ticket history.
Our team

Ready Workflows Did you know?

Our team can create automations for you... At no extra cost!

Tell us what type of automation you want to make?

Why choose Integrately to automate WATI + Zendesk

Build and manage your WATI + Zendesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect WATI + Zendesk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
Select Automation
Select a trigger from Google Sheets
2
Connect Accounts
Connect Accounts
That’s it! You just connected Google Sheets to Trello
3
Automation is ready
Setup an action from Trello
Price Comparison with Popular Alternatives
Popular Alternative
😐
750 Tasks
in $19.99
Integrately
😍
2,000 Tasks
in $19.99

Trusted by 42,000+ Customers

Highest Rated Integration Platform on G2
P
ProductHunt

Most upvoted product of the month

2000+
leader
most-implementable
easiest-to-do-business
best-support

Frequently Asked Questions

How do I connect WATI to Zendesk?
Frequently Asked Questions
You can connect WATI to Zendesk in 1 click using ready-made templates on Integrately. Choose a pre-built workflow, connect your accounts, or ask Integrately AI to build the automation for you. It takes minutes with no coding required.
Can I automatically create a Zendesk ticket when a WhatsApp message arrives in WATI?
Frequently Asked Questions
Can I connect WATI, Zendesk, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for WATI and Zendesk?
Frequently Asked Questions
How does WATI data sync with Zendesk tickets?
Frequently Asked Questions
Can I update contact attributes in WATI when Zendesk tickets change?
Frequently Asked Questions
Do I need coding skills to automate WATI and Zendesk?
Frequently Asked Questions
Is the WATI and Zendesk integration free?
Frequently Asked Questions
Didn't find the answer you were looking for?
Didn't find the answer you were looking for?
No worries — just send us a message and we’ll get back to you as soon as possible.

Want to automate something else in your workflow?

You Can Also Connect WATI or Zendesk With 1500+ Other Apps

WATI
Popular WATI Integrations
Connect WATI with CRMs, email marketing tools, and messaging platforms to manage and follow up on your customer conversations.
See All
WATI Integrations arrow right
No popular apps found
Zendesk
Popular Zendesk Integrations
Sync Zendesk with project management, accounting, and reporting tools to keep support data working across your entire stack.
See All
Zendesk Integrations arrow right
No popular apps found