Wootric by InMoment + Zendesk Integration

Integrate Wootric by InMoment to Zendesk in one click, or tell Integrately AI how you want each survey response handled. Capture feedback, create support tickets, update user profiles, and alert your support team automatically.

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1.
  • Wootric by InMoment
    Response is created in Wootric by InMoment Instant
  • Zendesk
    Ticket is solved in Zendesk
  • Zendesk
    Ticket is updated in Zendesk
  • Zendesk
    Ticket is created in Zendesk
  • Zendesk
    Ticket is created in view in Zendesk
  • Zendesk
    Activity(Audit) is added for specific ticket in Zendesk
  • Zendesk
    View is created in Zendesk
  • Zendesk
    User is created in Zendesk
  • Zendesk
    Group is created in Zendesk
  • Zendesk
    Organization is created in Zendesk
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2.
  • Wootric by InMoment
    Create end user in Wootric by InMoment
  • Zendesk
    Get organization by id in Zendesk
  • Zendesk
    Create ticket in Zendesk
  • Zendesk
    Update ticket in Zendesk
  • Zendesk
    Add comment to ticket in Zendesk
  • Zendesk
    Search ticket in Zendesk
  • Zendesk
    Add tag to ticket in Zendesk
  • Zendesk
    Create user in Zendesk
  • Zendesk
    Update user in Zendesk
  • Zendesk
    Search agent in Zendesk
  • Zendesk
    Search user in Zendesk
  • Zendesk
    Get user by id in Zendesk
  • Zendesk
    Create organization in Zendesk
  • Zendesk
    Update organization in Zendesk
  • Zendesk
    Search organization in Zendesk
  • Zendesk
    Search group in Zendesk

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Ready Workflows Ready Workflows for Wootric by InMoment + Zendesk Integration

Create support tickets, update user accounts, log responses, notify agents, and track follow-ups, all in just one click.

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Wootric by InMoment + Zendesk Integration

Create Zendesk ticket for new Wootric by InMoment response

Creating Zendesk tickets automatically for every new Wootric by InMoment response received can help to ensure that each response is dealt with in a timely and efficient manner.

By automatically creating a support ticket, you can help to ensure that each response is routed to the appropriate team member and that follow-up actions are taken in a timely manner. This can help to improve your overall customer satisfaction levels and ensure that each customer receives the best possible service.
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Connect more apps to your Wootric by InMoment + Zendesk flow

Teams often need to notify teams, track issues, sync CRM records, and log responses after feedback arrives. Pick a combination and activate it in one click.

Wootric by InMoment
Zendesk
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SlackSlack (4)
+
Jira Software CloudJira Software Cloud (3)
+
SalesforceSalesforce (3)
+
Google SheetsGoogle Sheets (3)
+
HubSpotHubSpot (3)
+
NotionNotion (3)
W
Z
S
Create a Zendesk ticket for every new Wootric by InMoment response, and notify your support channel in Slack
New customer responses appear in Zendesk as tickets while your support channel hears about it in Slack, so your team never misses critical feedback.
W
Z
S
When a Zendesk ticket is updated from a Wootric by InMoment response, post an alert in Slack
Support team members get notified in Slack whenever a Zendesk ticket linked to a Wootric by InMoment response is updated.
W
Z
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If a Wootric by InMoment response is negative, create a high-priority Zendesk ticket and alert management in Slack
Negative feedback triggers an urgent Zendesk ticket and an immediate Slack notification to leadership.
W
Z
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When a Zendesk ticket is solved after a Wootric by InMoment response, notify the support channel in Slack
Resolved feedback tickets trigger a celebration message in your Slack support channel automatically.

Supported triggers and actions for Wootric by InMoment and Zendesk

Mix and match to build the exact automation you need

Wootric by InMoment
Wootric by InMoment Triggers & Actions
Instant
Response is created in Wootric by InMoment
Triggers the automation when a response is submitted
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Create end user in Wootric by InMoment
Creates a new end user
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Zendesk
Zendesk Triggers & Actions
Ticket is solved in Zendesk
Triggers the automation when a ticket is solved
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Ticket is updated in Zendesk
Triggers the automation when a ticket is updated
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Ticket is created in Zendesk
Triggers the automation when a new ticket is created
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Ticket is created in view in Zendesk
Triggers the automation when a new ticket is created in a particular view
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Activity(Audit) is added for specific ticket in Zendesk
Triggers the automation when a ticket is audited
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View is created in Zendesk
Triggers the automation when a new view is created
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User is created in Zendesk
Triggers the automation when a new user is created
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Group is created in Zendesk
Triggers the automation when a new group is created
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Organization is created in Zendesk
Triggers the automation when a new organization is created
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Get organization by id in Zendesk
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Create ticket in Zendesk
Generates a new ticket
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Update ticket in Zendesk
Updates ticket information
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Add comment to ticket in Zendesk
Adds a comment to a ticket
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Search ticket in Zendesk
Searches for a ticket
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Add tag to ticket in Zendesk
Adds a tag to a ticket for easy categorization and tracking
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Create user in Zendesk
Generates a new user account
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Update user in Zendesk
Updates user information
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Search agent in Zendesk
Searches for agent based on criteria
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Search user in Zendesk
Searches for a user
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Get user by id in Zendesk
Retrieves user information using their id
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Create organization in Zendesk
Generates a new invoice
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Update organization in Zendesk
Updates organization information
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Search organization in Zendesk
Finds and retrieves information about a organization
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Search group in Zendesk
Searches for a group
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What can you automate with Wootric by InMoment + Zendesk?

Streamline your customer feedback loops by connecting surveys directly to support tickets and team notifications.

What you can automate?
🎯
Turn survey responses into support tickets automatically
Generate a new Zendesk ticket the moment a customer submits feedback in Wootric by InMoment. Eliminate manual copy-pasting and ensure every response is tracked.
📝
Capture every submitted feedback field and comment
Map all survey ratings, written comments, and customer details into your support tickets. Your agents get the full context without switching tabs.
🔔
Alert your support team as soon as feedback arrives
Send instant notifications to your support channel whenever a new customer response is recorded. Ensure rapid response times for urgent issues.
🔀
Route tickets based on survey scores and ratings
Create high-priority tickets for dissatisfied customers while logging positive reviews separately. Direct customer feedback to the right agents instantly.
🔄
Keep support tickets updated as feedback changes
Sync ticket modifications and status updates between platforms to ensure your team always works with the latest customer information.
👤
Create and update user profiles automatically
Ensure customer contact details and organization records stay synchronized across your platforms without manual user management.
✅
Handle ticket resolution and status changes
Track when support tickets are solved following a customer survey response, updating your tracking records and internal logs seamlessly.
🔗
Extend feedback flows to team collaboration apps
Connect your core feedback and support setup with Slack to notify team channels and keep everyone aligned on customer sentiment.
And much more...

Who is Wootric by InMoment + Zendesk integration for?

Customer support leaders, success managers, and operations teams who rely on customer feedback to resolve issues and improve retention depend on this integration.

Analytics managers
Analytics managers
Support team leads
Support team leads
Client success directors
Client success directors
Customer support agents
Customer support agents
Customer success managers
Customer success managers
Operations specialists
Operations specialists
📈
Analytics managers
You're compiling customer satisfaction scores and feedback metrics, but your reporting database only updates when someone manually exports survey responses, so the trends you're analyzing are always a few hours behind — with this integration, every new response populates your system instantly and your data stays current.
⚡
Support team leads
You need to act fast on customer complaints as they arrive, but survey feedback gets trapped in your survey tool until someone copies it over by hand, so critical issues sit unresolved — with this integration, every negative rating creates a support ticket immediately and your team gets notified without delay.
📋
Client success directors
You answer to stakeholders who want to see continuous progress on customer health, but assembling feedback reports requires hours of cross-referencing support queues and surveys — with this integration, customer responses flow directly into your tracking sheets and your progress updates itself.
🔄
Customer support agents
The volume of customer survey responses is too high for anyone to keep up by hand, leading to missed feedback and delayed customer follow-ups — with this integration, every submission generates an organized ticket automatically and your queue stays clean.
🤝
Customer success managers
You own the next step after a customer submits feedback, but you depend on someone upstream to hand over the survey details, causing frustrating communication gaps — with this integration, customer data transfers straight to your CRM and your handoffs happen instantly.
🗂️
Operations specialists
You need a reliable historical record of customer feedback and support interactions, but manual entry keeps introducing gaps and mismatched IDs — with this integration, every record syncs cleanly between platforms and your history remains complete.
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1,500+ apps connected
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Free done-for-you setup
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Secure by design
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Frequently Asked Questions

How do I connect Wootric by InMoment to Zendesk?
Frequently Asked Questions
You can connect Wootric by InMoment to Zendesk in 1 click using ready templates or ask Integrately AI to build the automation. It links your apps alongside Slack, HubSpot, Salesforce, and 1,500+ other tools.
Can I automatically create support tickets from survey responses?
Frequently Asked Questions
Can I connect Wootric by InMoment, Zendesk, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Wootric by InMoment and Zendesk?
Frequently Asked Questions
How are survey responses in Wootric by InMoment handled in Zendesk?
Frequently Asked Questions
Can I update user profiles in Zendesk when feedback arrives?
Frequently Asked Questions
Do I need coding skills to automate Wootric by InMoment and Zendesk?
Frequently Asked Questions
Is the Wootric by InMoment and Zendesk integration free?
Frequently Asked Questions
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