Wrike + Zendesk Integration

Integrate Wrike to Zendesk in one click, or tell Integrately AI how you want each task handled. Create Zendesk tickets, add comments, update organizations, and keep both platforms aligned automatically.

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1.
  • Wrike
    Task is created in Wrike Instant
  • Wrike
    Task status is changed in Wrike Instant
  • Wrike
    Comment is created in Wrike Instant
  • Wrike
    Folder is created in Wrike Instant
  • Wrike
    Attachment is added in Wrike Instant
  • Zendesk
    Ticket is solved in Zendesk
  • Zendesk
    Ticket is updated in Zendesk
  • Zendesk
    Ticket is created in Zendesk
  • Zendesk
    Ticket is created in view in Zendesk
  • Zendesk
    Activity(Audit) is added for specific ticket in Zendesk
  • Zendesk
    View is created in Zendesk
  • Zendesk
    User is created in Zendesk
  • Zendesk
    Group is created in Zendesk
  • Zendesk
    Organization is created in Zendesk
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2.
  • Wrike
    Create task in Wrike
  • Wrike
    Get task by Id in Wrike
  • Wrike
    Create a timelog in Wrike
  • Wrike
    Create folder in Wrike
  • Wrike
    Add a comment in task in Wrike
  • Wrike
    Add a comment in folder in Wrike
  • Wrike
    Create project in Wrike
  • Wrike
    Get folder by Id in Wrike
  • Zendesk
    Get organization by id in Zendesk
  • Zendesk
    Create ticket in Zendesk
  • Zendesk
    Update ticket in Zendesk
  • Zendesk
    Add comment to ticket in Zendesk
  • Zendesk
    Search ticket in Zendesk
  • Zendesk
    Add tag to ticket in Zendesk
  • Zendesk
    Create user in Zendesk
  • Zendesk
    Update user in Zendesk
  • Zendesk
    Search agent in Zendesk
  • Zendesk
    Search user in Zendesk
  • Zendesk
    Get user by id in Zendesk
  • Zendesk
    Create organization in Zendesk
  • Zendesk
    Update organization in Zendesk
  • Zendesk
    Search organization in Zendesk
  • Zendesk
    Search group in Zendesk

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Ready Workflows Ready Workflows for Wrike + Zendesk Integration

Capture new tasks, create support tickets, update organizations, alert your team, and track progress, all in just one click.

Most popular automationmost-popular-automations
Zendesk + Wrike Integration

Create Wrike task from new Zendesk ticket

If you're using Zendesk for customer support and Wrike for time tracking, then this automation is for you.

This can help you bill customers for the time you spend on their ticket, or simply keep track of how much time is being spent on support task. It's easy to set up and only takes a few minutes!
Activate
  • 1of1
Got a different task in mind? Describe it

Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your Wrike + Zendesk flow

Route details to CRMs, track project files, and keep stakeholders notified across your workspace. Pick a combination and activate it in one click.

Wrike
Zendesk
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SlackSlack (8)
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Jira Software CloudJira Software Cloud (8)
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SalesforceSalesforce (8)
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ConfluenceConfluence (8)
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Google DriveGoogle Drive (8)
+
Microsoft OutlookMicrosoft Outlook (8)
W
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Add every new Wrike task to Zendesk as a ticket, and notify your support channel in Slack.
New Wrike tasks appear in Zendesk as support tickets immediately and your support channel hears about it in Slack, so nobody re-types details or misses a handoff.
W
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When a Zendesk ticket is created, create a matching task in Wrike and notify your team in Slack.
Zendesk tickets automatically create matching tasks in Wrike with instant Slack notifications, ensuring nothing gets missed.
W
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When a Wrike task status changes, update the linked Zendesk ticket and notify your team in Slack.
Wrike task status updates reflect instantly on Zendesk tickets while Slack keeps everyone informed.
W
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When a Wrike comment is created, add it to the Zendesk ticket and notify your team in Slack.
Wrike comments flow directly into Zendesk tickets with immediate Slack notifications.
W
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If a Wrike task is created with high priority, create a priority Zendesk ticket and alert your team in Slack.
High-priority Wrike tasks instantly generate urgent Zendesk tickets and alert your response team in Slack.
W
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When a Zendesk ticket is solved, update the Wrike task and post the resolution in Slack.
Solved Zendesk tickets automatically update Wrike task records and announce the completion in Slack.
W
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Use Claude to analyze whether new Wrike tasks require urgent support. If they do, create a Zendesk ticket and notify your support channel in Slack.
Claude reviews incoming Wrike tasks, flags urgent support needs, creates Zendesk tickets, and alerts your team in Slack.
W
Z
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When a Wrike task is created, create a Zendesk ticket, update user records, and announce it in Slack.
Automate comprehensive customer workflows by syncing Wrike tasks, updating Zendesk users, and notifying Slack.

Supported triggers and actions for Wrike and Zendesk

Mix and match to build the exact automation you need

Wrike
Wrike Triggers & Actions
Instant
Task is created in Wrike
Triggers the automation when a new task is created
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Instant
Task status is changed in Wrike
Triggers the automation when the status of a task is changed
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Instant
Comment is created in Wrike
Triggers the automation when a new comment is created
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Instant
Folder is created in Wrike
Triggers the automation when a new folder is created
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Instant
Attachment is added in Wrike
Triggers the automation when a new attachment is added
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Create task in Wrike
Creates a new task
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Get task by Id in Wrike
Retrieves a task using its id
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Create a timelog in Wrike
Record and track the time spent
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Create folder in Wrike
Creates a new folder in the designated location
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Add a comment in task in Wrike
Adds a comment to a task in the workflow
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Add a comment in folder in Wrike
Adds a comment to a folder within the designated workspace
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Create project in Wrike
Creates a new project
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Get folder by Id in Wrike
Retrieve a folder from a database or storage system using its id
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Zendesk
Zendesk Triggers & Actions
Ticket is solved in Zendesk
Triggers the automation when a ticket is solved
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Ticket is updated in Zendesk
Triggers the automation when a ticket is updated
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Ticket is created in Zendesk
Triggers the automation when a new ticket is created
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Ticket is created in view in Zendesk
Triggers the automation when a new ticket is created in a particular view
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Activity(Audit) is added for specific ticket in Zendesk
Triggers the automation when a ticket is audited
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View is created in Zendesk
Triggers the automation when a new view is created
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User is created in Zendesk
Triggers the automation when a new user is created
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Group is created in Zendesk
Triggers the automation when a new group is created
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Organization is created in Zendesk
Triggers the automation when a new organization is created
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Get organization by id in Zendesk
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Create ticket in Zendesk
Generates a new ticket
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Update ticket in Zendesk
Updates ticket information
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Add comment to ticket in Zendesk
Adds a comment to a ticket
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Search ticket in Zendesk
Searches for a ticket
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Add tag to ticket in Zendesk
Adds a tag to a ticket for easy categorization and tracking
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Create user in Zendesk
Generates a new user account
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Update user in Zendesk
Updates user information
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Search agent in Zendesk
Searches for agent based on criteria
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Search user in Zendesk
Searches for a user
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Get user by id in Zendesk
Retrieves user information using their id
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Create organization in Zendesk
Generates a new invoice
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Update organization in Zendesk
Updates organization information
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Search organization in Zendesk
Finds and retrieves information about a organization
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Search group in Zendesk
Searches for a group
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What can you automate with Wrike + Zendesk?

Streamline your project management and customer support workflows with automated ticket creation and status synchronization.

What you can automate?
🎫
Create Zendesk tickets from new Wrike tasks
Automatically generate a Zendesk support ticket the moment a new task is created in Wrike, bridging project execution and customer service.
📋
Map all task details and custom fields
Transfer comprehensive task descriptions, comments, and attachments directly into Zendesk tickets without manual copy-pasting.
🔔
Alert your team instantly in real time
Notify support agents or project managers immediately when new tasks or ticket updates occur across both platforms.
🔀
Route tasks based on priority and tags
Direct tasks to specific Zendesk groups or Wrike folders depending on urgency, category, or submitted parameters.
🔄
Keep destinations synchronized as work changes
Update Wrike task statuses automatically whenever corresponding Zendesk tickets are modified or advanced.
🔍
Search and update instead of creating duplicates
Check for existing tickets, users, or organizations before creating new records to keep your databases clean.
✅
Handle later lifecycle stages and ticket resolution
Trigger automated follow-ups or close out associated tasks when Zendesk tickets are marked solved.
🚀
Extend flows with third-party team apps
Connect Wrike and Zendesk with Slack to broadcast real-time updates to your entire organization.
And much more...

Who is Wrike + Zendesk integration for?

Connect Wrike and Zendesk to synchronize tasks and support tickets, eliminating manual data entry for project managers and support teams.

Project Managers
Project Managers
Customer Support Leads
Customer Support Leads
Client Success Managers
Client Success Managers
Operations Directors
Operations Directors
Technical Support Engineers
Technical Support Engineers
Quality Assurance Teams
Quality Assurance Teams
📈
Project Managers
You're tracking project deliverables in Wrike but your client support logs live in Zendesk, so the status reports you're building are always missing customer context — with this integration, every new task aligns with its Zendesk ticket instantly and your reporting stays accurate.
⚡
Customer Support Leads
You're monitoring support requests in Zendesk but engineering updates happen in Wrike, so your team finds out about resolved blockers too late — with this integration, every ticket update syncs to Wrike instantly and your support queue stays current.
🤝
Client Success Managers
You're managing account communication in Zendesk but internal execution runs in Wrike, so your stakeholders keep asking for updates you have to hunt for — with this integration, every task progress update flows straight to Zendesk and your client comms stay transparent.
📊
Operations Directors
You're handling high volumes of cross-departmental requests across Wrike and Zendesk, so manual data entry creates backlogs that slow down your entire team — with this integration, every ticket and task syncs automatically and your operational bottlenecks disappear.
🛠️
Technical Support Engineers
You're troubleshooting escalations in Zendesk while developers track fixes in Wrike, so handoffs between teams get missed or delayed — with this integration, every task creation triggers a linked ticket and your technical handoffs happen seamlessly.
🗂️
Quality Assurance Teams
You're logging bug reports in Wrike while customer tickets pile up in Zendesk, so your historical records end up incomplete or mismatched — with this integration, every Wrike task update logs in Zendesk and your audit trail stays complete.
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Why choose Integrately to automate Wrike + Zendesk

Build and manage your Wrike + Zendesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Wrike + Zendesk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
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Select a trigger from Google Sheets
2
Connect Accounts
Connect Accounts
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3
Automation is ready
Setup an action from Trello
Connect Wrike + Zendesk Now arrow right
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in $19.99
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in $19.99
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Frequently Asked Questions

How do I connect Wrike to Zendesk?
Frequently Asked Questions
You can easily connect Wrike to Zendesk using 1-click automations on Integrately or by asking Integrately AI to build the workflow for you. Pick a ready template, link your accounts, and sync with Slack, Salesforce, and 1,500+ other apps.
Can I automatically create Zendesk tickets from new Wrike tasks?
Frequently Asked Questions
Can I connect Wrike, Zendesk, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Wrike and Zendesk?
Frequently Asked Questions
How does Wrike handle task updates in this integration?
Frequently Asked Questions
How does Zendesk ticket creation trigger Wrike tasks?
Frequently Asked Questions
Do I need coding skills to automate Wrike and Zendesk?
Frequently Asked Questions
Is the Wrike and Zendesk integration free?
Frequently Asked Questions
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