Zoho Desk + Wrike Integration

Integrate Wrike to Zoho Desk in one click, or tell Integrately AI how you want each ticket handled. Turn customer support requests into actionable project tasks, update ticket statuses, alert your team, and trigger follow-ups automatically.

Free foreverFree forever.
Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • Zoho Desk
    Ticket is created in Zoho Desk Instant
  • Zoho Desk
    Ticket is updated in Zoho Desk Instant
  • Zoho Desk
    Account is created in Zoho Desk Instant
  • Zoho Desk
    Agent is created in Zoho Desk Instant
  • Zoho Desk
    Message is created in Zoho Desk Instant
  • Zoho Desk
    Comment is created in Zoho Desk Instant
  • Zoho Desk
    Contact is created in Zoho Desk Instant
  • Zoho Desk
    Attachment is added in Zoho Desk Instant
  • Wrike
    Task is created in Wrike Instant
  • Wrike
    Task status is changed in Wrike Instant
  • Wrike
    Comment is created in Wrike Instant
  • Wrike
    Folder is created in Wrike Instant
  • Wrike
    Attachment is added in Wrike Instant
Arrow Right
2.
  • Zoho Desk
    Create ticket in Zoho Desk
  • Zoho Desk
    Update ticket in Zoho Desk
  • Zoho Desk
    Search ticket in Zoho Desk
  • Zoho Desk
    Create contact in Zoho Desk
  • Zoho Desk
    Search contact in Zoho Desk
  • Zoho Desk
    Update contact in Zoho Desk
  • Zoho Desk
    Add attachment in Zoho Desk
  • Zoho Desk
    Add comment in Zoho Desk
  • Zoho Desk
    Create account in Zoho Desk
  • Zoho Desk
    Send email reply in Zoho Desk
  • Wrike
    Create task in Wrike
  • Wrike
    Get task by Id in Wrike
  • Wrike
    Create a timelog in Wrike
  • Wrike
    Create folder in Wrike
  • Wrike
    Add a comment in task in Wrike
  • Wrike
    Add a comment in folder in Wrike
  • Wrike
    Create project in Wrike
  • Wrike
    Get folder by Id in Wrike

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Ready Workflows Ready Workflows for Wrike + Zoho Desk Integration

Capture support tickets as project tasks, organise project folders, keep ticket statuses updated, alert your team, and trigger follow-ups, all in just one click.

Most popular automationmost-popular-automations
Zoho Desk + Wrike Integration

Create Wrike task from new Zoho Desk ticket

If you're using Zoho Desk for customer support and Wrike for time tracking, then this automation is for you.

This can help you bill customers for the time you spend on their ticket, or simply keep track of how much time is being spent on support task. It's easy to set up and only takes a few minutes!
  • 1of1
Got a different task in mind? Describe it

Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your Wrike + Zoho Desk flow

Send ticket updates to messaging channels, log project tasks in cloud storage, and notify support teams across your entire stack. Pick a combination and activate it in one click.

Zoho Desk
Wrike
+
SlackSlack (4)
+
Jira Software CloudJira Software Cloud (3)
+
HubSpotHubSpot (3)
+
Google DriveGoogle Drive (3)
+
ZendeskZendesk (3)
+
ZoomZoom (3)
Z
W
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Create a Wrike task for every new Zoho Desk ticket, and notify your support team on Slack
New Zoho Desk tickets instantly generate corresponding Wrike tasks and alert your Slack support channel so no customer request gets missed.
W
Z
S
When a Wrike task status is changed, update the Zoho Desk ticket and notify your team on Slack
Task updates in Wrike automatically reflect in Zoho Desk while keeping your Slack channel informed of progress in real time.
Z
W
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If a Zoho Desk ticket comment is created, add a comment in Wrike and alert your team on Slack
Support comments in Zoho Desk are instantly synced to Wrike tasks and highlighted in Slack for immediate team review.
Z
W
S
Use ChatGPT to summarise every new Zoho Desk ticket, create a Wrike task, and post the brief in Slack
AI summarises incoming support tickets before creating structured Wrike tasks and posting clean briefs in Slack.

Supported triggers and actions for Zoho Desk and Wrike

Mix and match to build the exact automation you need

Zoho Desk
Zoho Desk Triggers & Actions
Instant
Ticket is created in Zoho Desk
Triggers the automation when a new ticket is created
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Instant
Ticket is updated in Zoho Desk
Triggers the automation when a ticket is modified
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Instant
Account is created in Zoho Desk
Triggers the automation when a new account is created
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Instant
Agent is created in Zoho Desk
Triggers the automation when a new agent is created
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Instant
Message is created in Zoho Desk
Triggers the automation when a new message is created
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Instant
Comment is created in Zoho Desk
Triggers the automation when a new comment is created
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Instant
Contact is created in Zoho Desk
Triggers the automation when a new contact is created
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Instant
Attachment is added in Zoho Desk
Triggers the automation when a new attachment is added
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Create ticket in Zoho Desk
Generates a new ticket
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Update ticket in Zoho Desk
Updates ticket information
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Search ticket in Zoho Desk
Searches for a ticket
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Create contact in Zoho Desk
Adds a new contact to the database
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Search contact in Zoho Desk
Finds and retrieves contact information
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Update contact in Zoho Desk
Updates contact information with new details
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Add attachment in Zoho Desk
Adds an attachment to the selected item
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Add comment in Zoho Desk
Adds a comment to a record
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Create account in Zoho Desk
Generates a new account
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Send email reply in Zoho Desk
Sends an email reply
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Wrike
Wrike Triggers & Actions
Instant
Task is created in Wrike
Triggers the automation when a new task is created
Try it →
Instant
Task status is changed in Wrike
Triggers the automation when the status of a task is changed
Try it →
Instant
Comment is created in Wrike
Triggers the automation when a new comment is created
Try it →
Instant
Folder is created in Wrike
Triggers the automation when a new folder is created
Try it →
Instant
Attachment is added in Wrike
Triggers the automation when a new attachment is added
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Create task in Wrike
Creates a new task
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Get task by Id in Wrike
Retrieves a task using its id
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Create a timelog in Wrike
Record and track the time spent
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Create folder in Wrike
Creates a new folder in the designated location
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Add a comment in task in Wrike
Adds a comment to a task in the workflow
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Add a comment in folder in Wrike
Adds a comment to a folder within the designated workspace
Try it →
Create project in Wrike
Creates a new project
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Get folder by Id in Wrike
Retrieve a folder from a database or storage system using its id
Try it →

What can you automate with Wrike + Zoho Desk?

Streamline your customer support and project management operations with ready-made automation workflows.

What you can automate?
Turn every Zoho Desk ticket into a Wrike task
Automatically generate a corresponding Wrike task the moment a new support ticket is submitted in Zoho Desk, eliminating manual handoffs between teams.
📋
Capture every submitted ticket field and detail
Map all custom fields, attachments, and descriptions from your Zoho Desk tickets directly into your Wrike task fields without data loss.
🔔
Alert your support team as soon as work begins
Send instant notifications to your team whenever a new support ticket triggers a project task in Wrike.
🔀
Route tasks differently based on ticket priority
Send urgent tickets to high-priority Wrike folders and standard inquiries to general queues based on submitted form fields.
🔄
Keep project tasks and support tickets in sync
Update Wrike task statuses automatically whenever a Zoho Desk ticket is modified or closed by your support agents.
👥
Add or update records without creating duplicates
Search existing contacts and accounts before creating new records to keep your databases clean and organized.
⏱️
Handle later status changes and resolutions
Trigger follow-up actions and log completion notes when support tickets reach resolved or closed statuses.
💬
Extend your workflow to team messaging apps
Connect Wrike and Zoho Desk with Slack to broadcast ticket updates directly to your internal communication channels.
And much more...

Who is Wrike + Zoho Desk integration for?

Connect Wrike and Zoho Desk to eliminate manual handoffs between customer support tickets and project management tasks across your organisation.

Operations managers
Operations managers
Customer support leads
Customer support leads
Account managers
Account managers
Support team leads
Support team leads
Project coordinators
Project coordinators
Quality assurance leads
Quality assurance leads
📈
Operations managers
You're overseeing customer support workflows but your project status reports only update when someone manually exports tickets, so the task completion counts you're reviewing are always hours behind — with this integration, every new Zoho Desk ticket creates a Wrike task instantly and your operational metrics stay current.
Customer support leads
You need to act fast on urgent client escalations, but finding out about critical issues only after project teams check their queues leads to delayed resolutions — automating both apps means every high-priority ticket creates a task in Wrike immediately so your support response times drop.
🤝
Account managers
You answer to key clients who want visibility into their reported issues, but gathering progress updates requires chasing people across separate support and project tools — connecting these apps means client inquiries turn into tracked Wrike tasks automatically and status reporting becomes effortless.
📊
Support team leads
The incoming ticket volume is too high for anyone to keep up by hand, leading to missed follow-ups and unassigned project items — this integration means every Zoho Desk ticket is captured and routed into Wrike tasks without manual data entry.
🎯
Project coordinators
You own the execution phase and depend on customer support to hand over client requirements, but manual handoffs frequently drop vital details — integrating these apps means every ticket detail populates your Wrike task description accurately on the first pass.
🔍
Quality assurance leads
You need a reliable history of bug reports and feature requests, but keeping support tickets and project boards synchronised leaves frustrating gaps in your audit trail — automating both apps means every ticket update matches your Wrike task history seamlessly.
Our team

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Our team can create automations for you... At no extra cost!

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Why choose Integrately to automate Zoho Desk + Wrike

Build and manage your Zoho Desk + Wrike automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Zoho Desk + Wrike with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
Select Automation
Select a trigger from Google Sheets
2
Connect Accounts
Connect Accounts
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3
Automation is ready
Setup an action from Trello
Price Comparison with Popular Alternatives
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750 Tasks
in $19.99
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2,000 Tasks
in $19.99

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Frequently Asked Questions

How do I connect Wrike to Zoho Desk?
Frequently Asked Questions
You can connect Wrike to Zoho Desk in 1-click using ready-made templates on Integrately, or use Integrately AI to build custom multi-step workflows with apps like Slack, HubSpot, and Google Drive without writing code.
Can I automatically create a Wrike task when a Zoho Desk ticket is created?
Frequently Asked Questions
Can I connect Wrike, Zoho Desk, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Wrike and Zoho Desk?
Frequently Asked Questions
How are task updates handled between Wrike and Zoho Desk?
Frequently Asked Questions
Can I sync comments between Wrike tasks and Zoho Desk tickets?
Frequently Asked Questions
Do I need coding skills to automate Wrike and Zoho Desk?
Frequently Asked Questions
Is the Wrike and Zoho Desk integration free?
Frequently Asked Questions
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