Create Zoho Desk ticket for new Zendesk ticket
Zendesk + Zoho Desk Integration
Zoho Desk + Zendesk Integration
Integrate Zendesk to Zoho Desk in one click, or tell Integrately AI how you want each ticket handled. Create Zoho Desk tickets, update contacts, notify your team, and trigger follow-ups automatically.
Free forever.Use premium features free for 14 days.1.
Ticket is created in Zoho Desk Instant- Ticket is updated in Zoho Desk Instant
- Account is created in Zoho Desk Instant
- Agent is created in Zoho Desk Instant
- Message is created in Zoho Desk Instant
- Comment is created in Zoho Desk Instant
- Contact is created in Zoho Desk Instant
- Attachment is added in Zoho Desk Instant
Ticket is solved in Zendesk- Ticket is updated in Zendesk
- Ticket is created in Zendesk
- Ticket is created in view in Zendesk
- Activity(Audit) is added for specific ticket in Zendesk
- View is created in Zendesk
- User is created in Zendesk
- Group is created in Zendesk
- Organization is created in Zendesk
2.
- Create ticket in Zoho Desk
- Update ticket in Zoho Desk
- Search ticket in Zoho Desk
- Create contact in Zoho Desk
- Search contact in Zoho Desk
- Update contact in Zoho Desk
- Add attachment in Zoho Desk
- Add comment in Zoho Desk
- Create account in Zoho Desk
- Send email reply in Zoho Desk
- Get organization by id in Zendesk
- Create ticket in Zendesk
- Update ticket in Zendesk
- Add comment to ticket in Zendesk
- Search ticket in Zendesk
- Add tag to ticket in Zendesk
- Create user in Zendesk
- Update user in Zendesk
- Search agent in Zendesk
- Search user in Zendesk
- Get user by id in Zendesk
- Create organization in Zendesk
- Update organization in Zendesk
- Search organization in Zendesk
- Search group in Zendesk
Trusted by experts at...
Ready Workflows for Zendesk + Zoho Desk Integration
Capture support tickets, update contact records, keep accounts synced, alert your support team, and send follow-ups, all in just one click.
Most popular automation
Create Zendesk ticket for new Zoho Desk ticket
Zoho Desk + Zendesk Integration
- 1of1
Got a different automation in mind? Describe it and let Integrately AI build it for you.
Connect more apps to your Zendesk + Zoho Desk flow
Sync support data to your CRM, notify channels in messaging tools, and log updates in your project management system. Pick a combination and activate it in one click.
+
Jira Software Cloud (4)
Jira Software Cloud (4) +
Salesforce (4)
Salesforce (4) +
Slack (4)
Slack (4) +
Gmail (4)
Gmail (4) +
HubSpot (4)
HubSpot (4) +
Trello (4)
Trello (4) Z
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Create a Jira Software Cloud issue from every new Zendesk ticket, and sync it to Zoho Desk automatically
New Zendesk tickets instantly generate a Jira Software Cloud issue and a Zoho Desk record, so engineering and support teams stay perfectly aligned.
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When a Zendesk ticket is updated, update the matching Jira Software Cloud issue and add a comment in Zoho Desk
Ticket progress in Zendesk flows directly into Jira Software Cloud and Zoho Desk, keeping all connected stakeholders informed in real time.
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When a Zendesk ticket is solved, resolve the linked Jira Software Cloud issue and update Zoho Desk
Resolved support tickets automatically close out engineering tasks in Jira Software Cloud and update records in Zoho Desk.
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Add a comment to a Jira Software Cloud issue whenever a comment is added to a Zendesk ticket and log it in Zoho Desk
Customer notes added in Zendesk appear instantly in Jira Software Cloud and Zoho Desk for complete visibility.
Supported triggers and actions for Zoho Desk and Zendesk
Mix and match to build the exact automation you need
Zoho Desk Triggers & Actions
Instant
Account is created in Zoho Desk
Triggers the automation when a new account is created
Try it → Instant
Message is created in Zoho Desk
Triggers the automation when a new message is created
Try it → Instant
Comment is created in Zoho Desk
Triggers the automation when a new comment is created
Try it → Instant
Contact is created in Zoho Desk
Triggers the automation when a new contact is created
Try it → Instant
Attachment is added in Zoho Desk
Triggers the automation when a new attachment is added
Try it → Zendesk Triggers & Actions
Ticket is created in view in Zendesk
Triggers the automation when a new ticket is created in a particular view
Try it → Activity(Audit) is added for specific ticket in Zendesk
Triggers the automation when a ticket is audited
Try it → Organization is created in Zendesk
Triggers the automation when a new organization is created
Try it → What can you automate with Zendesk + Zoho Desk?
Streamline your customer service workflows by connecting every ticket, user, and organization across platforms.
🎫
Sync support tickets between Zendesk and Zoho Desk automatically
Create Zoho Desk records the moment new tickets are logged in Zendesk, eliminating manual entry and keeping both platforms updated simultaneously.
📋
Capture every submitted ticket field and comment
Map custom fields, user details, and initial comments from Zendesk into Zoho Desk so no customer information gets left behind.
🚨
Alert your team instantly when urgent tickets arrive
Notify support agents the second a high-priority ticket is logged, ensuring fast response times and zero missed escalations.
🔀
Route tickets based on priority or category
Branch your automation so critical issues trigger immediate high-priority actions in Zoho Desk while routine queries follow standard workflows.
🔄
Keep ticket statuses synchronized across platforms
Update Zoho Desk automatically whenever a Zendesk ticket is solved, updated, or reassigned by an agent.
🔍
Search and update existing contacts and tickets
Prevent duplicate entries by checking if a contact or ticket already exists in Zoho Desk before creating a new record.
✅
Manage solved and closed ticket workflows
Trigger downstream cleanup tasks and update customer records when a ticket moves to solved or closed status in Zendesk.
✉️
Send email notifications via Gmail for new tickets
Trigger Gmail alerts alongside your Zoho Desk updates whenever a major support ticket is created in Zendesk.
And much more...
Who is Zendesk + Zoho Desk integration for?
Support teams, customer success managers, and operations leads eliminate manual data entry and keep ticket records synchronized across platforms.
Support operations analysts
Customer support managers
Client success leads
Front-line support agents
Escalation engineers
Quality assurance specialists
📈
Support operations analysts
You report on support metrics and resolve ticket backlogs, but your reporting dashboards always lag behind manual exports — with this integration, every new Zendesk ticket updates Zoho Desk instantly and your metrics stay current.
⚡
Customer support managers
You need to act fast on escalated customer complaints, and you find out too late when tickets sit unassigned — automating both apps means every urgent Zendesk ticket creates a Zoho Desk record immediately so your team responds without delay.
🤝
Client success leads
You answer to a client or an outside party who wants to see progress on support cases, but tracking them manually causes missed updates — connecting these apps means every Zendesk ticket status change updates Zoho Desk automatically to keep clients fully informed.
📥
Front-line support agents
The volume of inbound customer inquiries is too high for anyone to keep up by hand, leading to missed follow-ups — automating both apps means every Zendesk submission flows straight into Zoho Desk without manual copy-pasting.
⚙️
Escalation engineers
You own the next technical step in resolving tickets and depend on front-line agents to hand over complete notes — this integration means every Zendesk update immediately populates Zoho Desk with full context so you can start troubleshooting right away.
🛡️
Quality assurance specialists
You need a reliable history of customer interactions and keep finding gaps in audit trails due to manual entry errors — with this integration, every Zendesk ticket action syncs directly to Zoho Desk to maintain an unbroken audit history.
Did you know?
Our team can create automations for you... At no extra cost!
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Why choose Integrately to automate Zoho Desk + Zendesk
Build and manage your Zoho Desk + Zendesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Zoho Desk + Zendesk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
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Select Automation
2
Connect Accounts
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Automation is ready
Connect Zoho Desk + Zendesk Now 
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Frequently Asked Questions
How do I connect Zendesk to Zoho Desk?
You can connect Zendesk to Zoho Desk using 1-click workflows and Integrately AI. Start from the Zendesk and Zoho Desk integration template, connect your accounts, and sync support tickets instantly with apps like Slack, Jira Software Cloud, and Salesforce.
Can I automatically sync Zendesk tickets to Zoho Desk?
Can I connect Zendesk, Zoho Desk, and Slack?
What is a good Zapier alternative for Zendesk and Zoho Desk?
How are ticket updates handled between Zendesk and Zoho Desk?
Can I sync customer contact details from Zoho Desk back to Zendesk?
Do I need coding skills to set up Zendesk and Zoho Desk automations?
Is the Zendesk and Zoho Desk integration free?
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