Zendesk + Zulip Integration

Integrate Zendesk to Zulip in one click, or tell Integrately AI how you want each ticket handled. Notify your team in Zulip, update ticket details, log customer notes, and trigger follow-up actions automatically.

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1.
  • Zendesk
    Ticket is solved in Zendesk
  • Zendesk
    Ticket is updated in Zendesk
  • Zendesk
    Ticket is created in Zendesk
  • Zendesk
    Ticket is created in view in Zendesk
  • Zendesk
    Activity(Audit) is added for specific ticket in Zendesk
  • Zendesk
    View is created in Zendesk
  • Zendesk
    User is created in Zendesk
  • Zendesk
    Group is created in Zendesk
  • Zendesk
    Organization is created in Zendesk
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2.
  • Zendesk
    Get organization by id in Zendesk
  • Zendesk
    Create ticket in Zendesk
  • Zendesk
    Update ticket in Zendesk
  • Zendesk
    Add comment to ticket in Zendesk
  • Zendesk
    Search ticket in Zendesk
  • Zendesk
    Add tag to ticket in Zendesk
  • Zendesk
    Create user in Zendesk
  • Zendesk
    Update user in Zendesk
  • Zendesk
    Search agent in Zendesk
  • Zendesk
    Search user in Zendesk
  • Zendesk
    Get user by id in Zendesk
  • Zendesk
    Create organization in Zendesk
  • Zendesk
    Update organization in Zendesk
  • Zendesk
    Search organization in Zendesk
  • Zendesk
    Search group in Zendesk
  • Zulip
    Send a stream message in Zulip
  • Zulip
    Send private message in Zulip

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Ready Workflows Ready Workflows for Zendesk + Zulip Integration

Notify your team about new tickets, post solved updates, share user alerts, and alert relevant streams, all in just one click.

Most popular automationmost-popular-automations
Zendesk + Zulip Integration

Send Zulip message for new Zendesk ticket

Do you use Zendesk to manage your customer support ticket and are worried about forgetting to follow-up on support ticket? Simply because you didn't receive a notification? Well, we've got some good news for you!

This Zendesk - Zulip integration helps you receive notifications for new Zendesk tickets right in your Zulip channel.

This can be a great way to keep your team updated on the latest ticket without having to constantly check your email inbox. Just set up this automation, and you're all set.
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Connect more apps to your Zendesk + Zulip flow

Send ticket details to project boards, documentation tools, and cloud storage the moment support events happen. Pick a combination and activate it in one click.

Zendesk
Zulip
+
Jira Software CloudJira Software Cloud (4)
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GitHubGitHub (3)
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SlackSlack (3)
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ConfluenceConfluence (3)
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Google DriveGoogle Drive (3)
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Google SheetsGoogle Sheets (3)
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Create a Jira Software Cloud issue from every new Zendesk ticket, and notify your team in Zulip.
New Zendesk tickets automatically generate a Jira Software Cloud issue and alert your Zulip stream, keeping engineering and support aligned without manual data entry.
Z
J
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When a Zendesk ticket is solved, update the Jira Software Cloud issue status and notify your Zulip channel.
Solved Zendesk tickets update your Jira Software Cloud workflow and post an alert in Zulip, keeping project boards current automatically.
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Add a comment to your Jira Software Cloud issue when a Zendesk ticket is updated, and alert Zulip.
Zendesk ticket updates post comments directly into Jira Software Cloud issues and notify your Zulip stream, ensuring complete conversation histories.
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Use Claude to summarise complex Zendesk tickets, create a Jira Software Cloud issue, and notify Zulip.
Claude summarises incoming Zendesk tickets before generating a Jira Software Cloud issue and posting the brief to Zulip for fast engineering triage.

Supported triggers and actions for Zendesk and Zulip

Mix and match to build the exact automation you need

Zendesk
Zendesk Triggers & Actions
Ticket is solved in Zendesk
Triggers the automation when a ticket is solved
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Ticket is updated in Zendesk
Triggers the automation when a ticket is updated
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Ticket is created in Zendesk
Triggers the automation when a new ticket is created
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Ticket is created in view in Zendesk
Triggers the automation when a new ticket is created in a particular view
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Activity(Audit) is added for specific ticket in Zendesk
Triggers the automation when a ticket is audited
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View is created in Zendesk
Triggers the automation when a new view is created
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User is created in Zendesk
Triggers the automation when a new user is created
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Group is created in Zendesk
Triggers the automation when a new group is created
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Organization is created in Zendesk
Triggers the automation when a new organization is created
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Get organization by id in Zendesk
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Create ticket in Zendesk
Generates a new ticket
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Update ticket in Zendesk
Updates ticket information
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Add comment to ticket in Zendesk
Adds a comment to a ticket
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Search ticket in Zendesk
Searches for a ticket
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Add tag to ticket in Zendesk
Adds a tag to a ticket for easy categorization and tracking
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Create user in Zendesk
Generates a new user account
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Update user in Zendesk
Updates user information
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Search agent in Zendesk
Searches for agent based on criteria
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Search user in Zendesk
Searches for a user
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Get user by id in Zendesk
Retrieves user information using their id
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Create organization in Zendesk
Generates a new invoice
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Update organization in Zendesk
Updates organization information
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Search organization in Zendesk
Finds and retrieves information about a organization
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Search group in Zendesk
Searches for a group
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Zulip
Zulip Triggers & Actions
No trigger is available
Send a stream message in Zulip
Sends a stream message
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Send private message in Zulip
Sends a private message to a recipient
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What can you automate with Zendesk + Zulip?

Streamline your customer support operations by connecting Zendesk events directly to Zulip notifications.

What you can automate?
💬
Notify your team on Zulip instantly
Trigger instant Zulip stream messages whenever a new Zendesk ticket is created, ensuring your support agents never miss a customer request.
🏷️
Capture every submitted ticket field
Map custom ticket fields, priority levels, and user details into your Zulip notifications so your team gets complete context immediately.
⚡
Alert the right specialist fast
Send targeted direct or stream messages in Zulip as soon as high-priority Zendesk tickets arrive requiring urgent technical intervention.
🔀
Route tickets based on tags
Send Zendesk tickets to specific Zulip streams depending on ticket categories or tags so the correct department handles each query.
🔄
Keep your team updated on changes
Automatically post status updates to Zulip channels whenever Zendesk tickets are modified, commented on, or reassigned.
👤
Manage user profiles cleanly
Create or update Zendesk users automatically when interactions occur across your connected tools to prevent duplicate contact records.
✅
Handle later ticket resolution events
Post completion notices to Zulip streams when Zendesk tickets move to solved, pending, or closed states for accurate workload tracking.
🔌
Extend your workflow to Jira
Connect Zendesk and Zulip with Jira Software Cloud to automatically create developer issues and announce progress in chat.
And much more...

Who is Zendesk + Zulip integration for?

Support leads, operations managers, and customer success teams use Zendesk and Zulip integration to keep communication flowing without manual updates.

Customer Support Leads
Customer Support Leads
Operations Managers
Operations Managers
Account Managers
Account Managers
Customer Support Representatives
Customer Support Representatives
Technical Support Engineers
Technical Support Engineers
Support Quality Analysts
Support Quality Analysts
📈
Customer Support Leads
You're reviewing ticket response times in Zendesk but your team chat only updates when someone manually pings an agent, so the backlog counts you're tracking are always a few hours behind — with this integration, every new ticket notification lands in Zulip instantly and your response times stay current.
⚡
Operations Managers
You're tracking urgent issues in Zendesk but engineering finds out too late because alerts require manual forwarding, so critical bugs sit unresolved — with this integration, every high-priority ticket alerts your Zulip stream instantly and your team acts faster.
🤝
Account Managers
You're managing client requests in Zendesk but stakeholders want to see progress without logging into dashboards, so you spend hours writing status emails — with this integration, every ticket update posts straight to Zulip and stakeholders stay informed automatically.
📦
Customer Support Representatives
You're handling high ticket volumes in Zendesk while trying to update your team chat by hand, so important status changes get missed in the rush — with this integration, every ticket event triggers a Zulip message and your team stays aligned effortlessly.
🔧
Technical Support Engineers
You're depending on support agents to manually hand over bug details from Zendesk to engineering channels, so crucial reproduction steps get lost — with this integration, ticket details flow straight into Zulip and engineers pick up the work instantly.
🗂️
Support Quality Analysts
You're auditing ticket resolutions in Zendesk but keep finding gaps in team communication history across Zulip channels, so performance reviews are incomplete — with this integration, every solved ticket logs a verified record and your history stays fully accurate.
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Why choose Integrately to automate Zendesk + Zulip

Build and manage your Zendesk + Zulip automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Zendesk + Zulip with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
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2
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Frequently Asked Questions

How do I connect Zendesk to Zulip?
Frequently Asked Questions
You can connect Zendesk to Zulip in 1-click using ready workflows or ask Integrately AI to build the automation and map the fields. Connect with Jira Software Cloud, GitHub, Slack, and 1,500+ other apps easily.
Can I automatically send Zendesk ticket notifications to Zulip streams?
Frequently Asked Questions
Can I connect Zendesk, Zulip, and Jira Software Cloud?
Frequently Asked Questions
What is a good Zapier alternative for Zendesk and Zulip?
Frequently Asked Questions
How do Zendesk ticket updates trigger messages in Zulip?
Frequently Asked Questions
Can I send Zulip alerts when a Zendesk ticket is solved?
Frequently Asked Questions
Do I need coding skills to automate Zendesk and Zulip?
Frequently Asked Questions
Is the Zendesk and Zulip integration free?
Frequently Asked Questions
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